SUMMARY:

• Result proven IT Project/Program Manager consultant with experience leading technology initiatives in the following verticals; Healthcare, Banking, Telecommunications, and Airline Industries.
• Ability to balance multiple project priorities to successful completion; skilled in Microsoft Project to create and monitor time, dependencies, resources & budget
• Full understanding of PMBOK with proven skills in successful implementation and operation of Project Management Office
• Experienced in IT and process improvement projects following the Software Development Life Cycle (SDLC) & agile methodology processes (Scrum, Kanban, SAFe).
• Strong attention to detail with the ability to identify problems, and recommend valuable solutions. Strategic thinker with proven ability of aligning work to organizational goals.
• Tools: Clarity, MS Project, Project Server, Access, Visio, MS Office, Share Point, HP Quality Center, Snag It, JIRA, Confluence.

PROFESSIONAL EXPERIENCE:

Confidential - Washington, D.C

Sr. Project/Program Manager

• Consolidating twelve instances of security software being used by various LOB’s into one enterprise platform. Additional workstream scope include security standards for 250+ publicly accessible enterprise applications (COTS & Proprietary) impacting 9000+ hosts.
• Standardizing Splunk platform deployment based upon proven best practice methods, to include configuration and maintenance across a variety of UNIX and Windows platforms.
• Serving as a liaison between Project Management Office & Enterprise Security for resource and business planning efforts, milestone tracking, project execution, financial tracking, and weekly program status updates.
• Delegating work to a core team of 15 engineers and monitoring, developing, and executing IT security across the enterprise.
• Developing analysis, performing research, providing recommendations, and delivering presentations to show how security controls implemented current projects or future initiatives meet federal compliance requirements and security objectives.

Confidential - Chicago, IL

Sr. ITSM Infrastructure Project Manager

• Managed a $1 Million enterprise configuration management system implementation upgrade from HP Service Manager to a cloud based HP product (Service Any Where), which is cost efficient and more robust with improved user functionality.
• Establishing effective working relationships with HP team members to establish project milestones, SOW, time frame, and procedures for accomplishing service delivery goals.
• Defining current, emerging and strategic perspectives on methods and tools that enable a consistent continuously improving, Service Desk experience, which includes proper triage of events, fast time to engagement, consistently improving times to resolution, and best practices around request fulfillment.
• Responsible for driving the creation and evolution of service desk practices and processes and ensuring that the processes remain consistent with the goals of ‘best in class’ availability and response.
• Identifying integration and system dependencies between multiple technical components, coordinating with infrastructure, other groups within the organization and vendors.
• Accountable for consistently evolving and maturing the incident management approach and applying practices to ensure that each outage and incident has been thoroughly investigated and results are applied to improve future response.
• Using different technologies and approaches to provide application integration between legacy, on-premise and new cloud-based services.
• Consistently reviewing and advising IT outsourced suppliers on the effectiveness of their technology approaches and its implications to the technology delivery function

Confidential - Chicago, IL

Project Manager/Scrum Master

• Managed the implementation of a highly visible $6 Million HMO technical insurance project with impacts involving 20+ internal and cloud based application systems.
• Working with multiple internal teams and off shore resources (India & Philippines) across firm to accomplish needed changes
• Act as a single point of contact for updated functionality around cloud solution. Worked with vendor of cloud product to determine timeline, milestones and requirements.
• Applied an Agile approach utilizing scrum, sprints, daily stand ups, and backlog grooming/prioritization efforts.
• Collaborated with Developers, Business Analyst, Testers, and Quality Assurance to verify that all testing results related to (Unit, System, UAT, Load & Performance) are compliant and valid
• Developed monthly financial forecast using a PPM system, monthly variance report, weekly status reports, and conducts executive sponsor meetings to communicate key project deliverables.
• Managed decommission of a legacy system to completion saving 300K annually
• Working with multiple internal teams and 3rd party vendors to retire a costly system and migrate the remaining data to a different platform.
• Worked with each application IT and business team to define the required metrics for the projects.
• Managed & coached Jr Staff including two project coordinators & an associate project manager.
• Provided weekly status reporting to steering committee comprising of executive level VPs.

Confidential - Chicago, IL

Project Manager

• Successfully managed a multi-year client migration project from legacy application systems to target platforms migrating 400+ Corporate Commercial Card Customers with approximate annual spend exceeding 11 billion.
• Decommissioned old platforms, which achieved significant monthly savings of 3 million a month.
• Managed large-scale initiatives involving the transition of payment systems to new platforms and the merger of disparate systems from acquired client companies.
• Enhancing release deficiencies among migrating clients by remediating technology data defects to QA Teams & Incidents Managers
• Working with cross-functional teams to coordinate and streamline business processes
• Coordinated weekly status reporting to all stakeholders and senior leadership on projects progress
• Assisted with developing and maintaining a business continuity and disaster recovery planning for 300+ project resources
• Streamlined communication with business users and business analysts using regular meetings and SharePoint repository to bring clarity and depth to requirements gathering
• Lead/Participate in weekly resource meetings to address resourcing needs for 200-person project team
• Liaison between IT staffing agency providing resources, and client ( Confidential )
• Review and recommend project staffing using project technical requirements and practice data such as: existing client relationships, skills matrix, availability, budget, utilization
• Partner with work stream managers to ensure highest level of resources being assigned to project through quality control of all candidates - including resume screening and interviewing candidate.
• Follow-up with client account owners, other business units, and other stakeholders as needed to confirm resource assignments and project plans on track

Confidential - Chicago, IL

Sr. Project Controls Analyst

• Assisted with the implementation, and maintenance of 3G & 4G (LTE) Data Networks across the Indiana, Illinois & Wisconsin Markets.
• Tracked milestones for 8-10 concurrent projects, each ranging from $250k to $1M
• Ability to understand technical subjects pertaining to IT projects and wireless emerging technologies such as GSM, UMTS, WiFi, WiMax, Microwave, TDMA, CDMA, 3G, 4G
• Performed internal and vendor audits on the quality, accuracy, and completeness of required documents, database records and information
• Provide regular status updates and communication to PMO and Senior Manager
• Serving as a single point of contact between the project team, and controls department and working with other cross-functional managers to select a core team for each project.
• Accountable for administration of the market budget, project financial tracking and reporting, and project close-out activities
• Review demand for projects against resource availability

Confidential - Toledo, OH

Project Analyst

• Provide planning and implementation support to management for client expansion and new business development activities.
• Communicated with contractors, subcontractors and architects as required for project coordination and as required to meet project milestones and deadlines.
• Preparing (RFP's) request for proposals and purchase orders.
• Preparing RFI's (Requests for Information); submittals, project change orders, and compiling project closeout documentation such as: product and systems data, operation and maintenance instructions, and warranty information.
• Developed new print and electronic marketing materials and assisting with development and execution of marketing strategies.