SUMMARY:

• A proactive Project Manager & Product Owner who is dedicated to exceeding client expectations. My attention to detail and reliability have allowed me to strategically lead cross - functional teams by bringing fundamental change and improvement to the product strategy, process, and profitability for clients.
• 10 years working in an Agile / Software Development Life Cycle (end-to-end) Product Owner or Project Manager role
• Supported applications such as Drupal, WordPress, Salesforce Marketing Cloud, SharePoint
• Lead planning efforts; assemble project plans and detailed product roadmaps; requesting analytics data to assist with decision making and prioritization of work
• Certified Scrum Product Owner, Certified Amazon Web Services Business Professional and AWS Technical Professional
• Regularly completed cost analysis reviews of Amazon Web Services cloud components for clients.
• In my previous roles, I gathered business requirements, managed the backlog, wrote user stories, use cases, acceptance criteria, release notes, and created work-flow documentation using Visio. My team-player approach, enthusiastic embrace of change, and tenacious work ethic make me a great fit for your organization

SPECIALTIES:

Project management, product development, amazon web services, cost-effective solutions, data driven prioritization, high-level relationships, flexibility, startups, team-building and collaboration, web development, communication

SKILLS:

Active Directory, Account Management, Adaptability, Adobe Analytics, Adobe Connect, Agile, Amazon Web Services, Analytical, Atom, Basecamp, Business Analysis, Business Process Improvement, Change Management, CircleCI, Cloud Computing, CloudCheckr, Communication, Content Management Systems, Customer Relationship Management, C ustomer Support, Cyber Duck, Data, Docker, Drupal, Excel, FileZilla, GitHub, Google Analytics, Google Payments, Incident Management, Information Technology, Infrastructure Development, JIRA, Leadership, Listening, Apple/Mac/iOS platforms, Messaging Systems, MS Project, Networking, Outlook, Problem-Solving, Product Development, Product Owner, Project Management, Project Planning, Python, Quality Assurance, Rally, SAFe, Salesforce, Salesforce Marketing Cloud, Scrum, SDLC, Service Level Agreements, SharePoint, Slack, Software Documentation, SOW, Strategic & Functional Roadmaps, SQL Server, Technical Support, Technical Writer, Time Management, Training, Troubleshooting, User Acceptance Testing, Vendor Management, Visio, Visual Studio, Web Analytics, Windows OS, Word, WordPress, Work Ethic, Writing Acceptance Criteria, Use Cases, & Release Notes

WORK EXPERIENCE:

Confidential

Project Manager | Product Owner

Responsibilities:

• Manage all phases of Web Technologies development projects in an agile environment: Lead planning efforts; gather product and project requirements; assemble project plans and detailed roadmaps; analytics data to assist with decision making, prioritizing and assigning work, breaking down business requirements to functional requirements for development team; monitor work efforts on a daily basis.
• As Product Owner: manage and performs UAT on all development environments; create test plans to ensure comprehensive coverage across all environments and stakeholder teams; escalate functional, quality and timeline issues appropriately.
• Manage, mitigate and communicate risks with project scope, budget and resources to management and stakeholders.
• Manage development work contracted with external vendors. Receive and respond to stakeholder questions and troubleshoot issues regarding the behavior and functionality of supported systems and applications (Drupal, WordPress, Salesforce Marketing Cloud). Monthly review of Amazon Web Services cloud solutions for cost effectiveness.
• Document and maintain training manuals for end-users and provide ongoing training.
• Ongoing evaluation of new work requests and requirements.
• Enter new projects (JIRA), assign tickets to developers, organize scrum sessions, create sprints, write user stories and use cases, backlog grooming, conduct retrospectives and lessons learned in an effort to improve future projects.
• Triage Digital Media Support email inbox.

Confidential

Project Manager

Responsibilities:

• Manager of multiple IT (Cloud - AWS or Azure) projects and project segments with specific objectives and within specified resources (Approx. 25 active and 25 in managed services).
• Overall responsibility for day to day contract operations including daily direct customer interaction, ensuring deliverable product, budget, staffing, vendor and partner management as well as contract scope.
• Manage all aspects of financial obligations such as Purchase Orders (PO's), subcontract agreements, invoices, PO mods, quote management from customer to Purchase Request submission and more.

Business Analyst | Product Owner

Confidential

Responsibilities:

• Responsible for operational requirements, assisted in the management of the Infrastructure engineering design, deployment and networking for Common Securitization Solutions ( Confidential ), a joint venture between Confidential and Confidential .
• Assisted in the successful delivery of the entire Production, Development and Test Infrastructure for Confidential from a proof of concept design within one year upon which the Common Securitization Platform (CSP) will provide the issuance and management of all mortgage securities in the United States.

Confidential

Business Analyst | Product Owner

Responsibilities:

• Conducted Business Requirements Gathering sessions in the form of questionnaires, interviews and discussions with the end users, subject matter experts (SME) and the developers. Wrote use cases to align to business requirements and release notes based on work completed. Worked with stakeholders, end users and developers to create workflow and projected workflow diagrams using Microsoft Visio.
• Responsible for holding prioritization meetings, provide ongoing communication and demonstrating finished projects with stakeholders (including CEO, CTO, CAO, HR, end users, development staff/management and support staff).
• Played a pivotal role in conducting functional testing, regression testing and user acceptance testing. Projects included (not limited to) accessibility compliance upgrades to user interface, front end features for end users, upgrading older code and business objects, as well as web based application allowing creation of Single Sign-on links to be added to student online curriculum.
• Served as Subject Matter Expert for Adobe Connect & Microsoft SharePoint.
• Assisted in the development and implementation of training for school-based staff and corporate staff in conjunction with Human Resources.
• Created and revised procedures to enhance instructional impact for student learning. Researched Adobe Connect add-ons to align with accessibility compliance.

Confidential

Implementation Specialist

Responsibilities:

• Provided software implementation and training services to distribution staff ranging from warehouse staff, management, owner, driver and sales personnel.
• Performed user acceptance testing prior to bug fixes or full deployment releases.
• Wrote project based technical training guides for end users.
• Managed each project from deliverables to hand-off to 24/7 support.

Confidential

Technical Support Specialist

Responsibilities:

• Provide technical and network problem resolution to end-users by performing a question diagnosis while guiding users through step-by-step solutions.
• Solutions included, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software setup, power cycling networking equipment, assisting with navigating around application menus and troubleshooting email issues.

Confidential

Project Manager

Responsibilities:

• Managed contractors assigned to the Intercontinental Hotels Group (IHG) upgrade of their property management software for all 2,000 plus hotels. Maintained excellent relationship with client throughout duration of project. Responsible for preparing monthly fiscal reports, and client billing. Improved process for submitting billing invoices, reduced project costs by 1/3rd and recovered $2 million in overdue invoices.