SUMMARY:

Results - driven, highly accomplished professional adept at directing, implementing, and supporting full lifecycle of complex, multimillion-dollar technology initiatives. Proven talent for increasing IT and business efficiency, performance, and results through skillful change control and insightful process improvement, consistently delivering projects on time and within budget limitations. Solutions-oriented and strategic team player specializing in supporting, leading, and executing business and operations consulting engagements.

HIGHLIGHTS OF EXPERTISE:

• IT Strategy Planning Process Improvement
• Project & Program Management (SDLC including Agile/ SCRUM methodologies)
• Change Management
• Deployments & Migrations Consulting
• Risk Management P&L Management Client Relations IT Security Proposal Development
• Regulatory Compliance
• IT Financial Analysis Quality Assurance
• Operations & Performance Management

PROFESSIONAL EXPERIENCE:

Confidential

Cloud Security Project Manager

Responsibilities:

• Led and executed security governance and compliance strategy for cloud services (SaaS, IaaS, PaaS) in the context of realistic trade-offs for upstream business units.
• Deployed an evergreen process to ensure Information Protection and Compliance with Cloud Services, and provide guidelines to remediate associated gaps with existing cloud services for Confidential Corporation. .
• Managed compliance efforts by translating regulatory requirements into technical specifications and ensured overall increased visibility of Cloud Services risk
• Led effort to conduct risk and vulnerability assessments on new and existing (47) cloud vendors categorized as high value asset in Treasury, Legal, Trading, HR (Healthcare & Insurance) and Upstream business units. . Decreased Cloud asset risk and impact (financial, reputational, legal & regulatory loss) through aligned and targeted remediation efforts
• Managed Confidential retail solutions, point-of-sale (POS) and loyalty card management applications security risk assessment. Recommended short term and long term remediation of risk to substantially decreasing risk posture
• Collaborated with the Supply Chain, Risk Management, Enterprise Cloud & Legal teams to define and implement seamless security, contract clauses and compliance standards & guidelines for Project or Asset Teams. Increased operational efficiency through integration of risk management programs.
• Authored and organized executive IT Leadership (BU CIO’s) training program per the board commitment to advance knowledge of leading edge cyber security practices and teach valuable insights, proven to work in a “real world” environment. Increased organization capability and effective leadership skills.
• Orchestrated and authored business case for transition of cloud risk management services (for e.g. security controls and compliance assessment, incident notification and remediation guidance. monthly security reports) from staff augment to managed services.

Confidential

Project Manager

Responsibilities:

• Play integral role in managing delivery of strategic technology solutions.
• Assist practice teams in developing proposals as well as identifying and delivering recommendations in financial and operational performance.
• Contribute to developing proposals and point of view that align with clients’ value chain and business objectives.
• Guide clients in achieving operational excellence.
• Managed 18 project contracts & P&L of $18M for professional services.

Confidential

Product Owner, Business Operations

Responsibilities:

• Led i- Confidential application implementation including, but not limited to, gathering requirements, designing the future state solution, the development objects related to the business process scope, as well as executing testing, Information Risk Management ( Confidential ) controls compliance and transition to support activities.
• Managed integration points and the order in which the application must be executed.
• Authored product requirements through major release cycles and managed product roadmap in agile/Scrum environment. Prioritized backlog through constant testing and client feedback.
• Worked alongside executive team to define quarterly and yearly goals.
• Led weekly performance review meeting with executive team.
• Spearheaded the task to overcome the challenge of integrating the information across diverse sources (Reservoir Management, Operations and Drilling) of data to ultimately develop a geospatial framework for rapid visualization.
• Optimized Workover Program (~1% increase in workovers per year).
• Manual workarounds performed by multiple groups without standards processes and governance was stopped. The product has enabled business to complete more Workovers in less time with accessible and accurate well history data enabling improved recovery, increased production and reduced cost.
• Business value realized: $11MM-$25MM annually for Kern River; Increase reserve recovery, Reduction in workover cost (1 workover rig day), Workflow efficiency by reducing non-productive time and rig downtime; Increase in Preventative Maintenance and reduction in Corrective Maintenance costs (7:1 CM cost to PM cost), decrease in compliance fines through accurate reporting.

Confidential

Service Integration Manager

Responsibilities:

• Managed project to migrate risk presented by current hosting model for external facing applications. Managed the migration of externally facing application to cloud based solution from Microsoft and Amazon Web Services that are aligned with Risk Management requirements and operate under standard service agreement.
• Led Oracle refresh and consolidation program, which includes upgrades of old Oracle versions, consolidation of databases to Oracle Exadata and Dedicated Virtual Oracle (DVO).
• Monitored and supported the execution of IT Application Support (ITIL) functions: Incident, Change Control, Request, Problem, Release management activities within GC Organization . Spearheaded continuous effort to improve Infrastructure service (Managed Hosting, Data Storage (SAN/NAS Environment: IBM, EMC, NetAppliance), Database, and application/support delivery operations, decrease turnaround times, streamline work processes, and work cooperatively with vendors (HP, IBM, EMC, T-Systems, AT&T and ePlus) to provide quality seamless customer service to the business.
• Participated in Data Center exit program. Led migration of 500+ application instances from infrastructure discovery to execution phase. Facilitated, tracked and completed decommission of 200+ application instances and servers.
• Managed partnership with Jiffy Lube, ensuring demand and new/changed requirements were identified, as well as monitoring and reporting on performance and quality of services delivery via service providers (ePlus, HP, T-systems, AT&T, and Verizon). Controlled contractual relationship and ePlus partner performance management, which included asset management, leasing, asset procurement and sourcing, franchisee fulfillment, hardware build and configuration, deployment coordination and management, and maintenance repair to 2,200 stores and 13,000 desktop computers.
• Assisted with team collaboration across GC-SOM community. Designed, built and managed GC SOM SharePoint site. Managed quarterly GC SOM IT LT webcast and newsletter process.

Confidential

Project Manager

Responsibilities:

• Proposed Confidential improvements and remediation vulnerabilities for Confidential countries.
• Managed and conducted application risk and business impact assessment (threats and vulnerabilities) for Confidential Australia, South Africa and Turkey sites .
• Managed implementation of design effectiveness and operational effectiveness for key controls across all Downstream business critical application assets. Planned & proposed implementation strategy for environmental controls across Downstream Non BAM non business critical application assets.
• Authored Confidential Downstream Risk Management “Statement of Applicability” whitepaper, which defined how Confidential Downstream implements information security controls to its business.

Confidential

Project Role: Project Manager

Responsibilities:

• Championed rollout of 17 applications remediation projects, strategically aligning IT solutions with business objectives as well as selecting appropriate technology and vendor products. Responsible for managing applications remediation budget of $2M. Coordinated and managed complex global application remediation implementation, each with separate budgets, resources and timelines. Flawlessly executed multiple regional applications remediation releases and deployments. Rolled out applications to over 10,000 Confidential users.
• Managed multi-national virtual team, operating on one large program from different locations, achieved project benchmarks ahead of schedule and budget.
• Managed stakeholder communications and expectations, evaluated vendor RFPs, and created organization-wide, end-to-end process flow for projects. Implemented project lifecycle guidelines, supervised use case sessions and gap analysis, and drove seamless integration of vendors with Confidential systems. Spearheaded process improvement initiatives which significantly improved applications throughput levels across program processes

Confidential

Advisory IT Consultant- PMO Lead

Responsibilities:

• Managed Manufacturing Supply & Distribution (MSD) transformation wave 2 study.
• Analyzed current support & maintenance of applications in MSD business function.
• Authored business case with scope and estimate for support of these applications from cost advantage locations.
• Managed and led the study of “Offshorability Assessment” for remaining Confidential downstream applications. Analyzed Confidential application Portfolio and identified application which needs to be offshore based on total labor cost. Scope the study for B2B, Retail, MSD business applications. Identified potential of around 300 applications which requires support from cost advantage locations.
• Led development of offshore strategy with vendors and standardized Confidential services review reporting process. Conceptualized, initiated and implemented the use Offshore Right Sourcing Scorecard. The scorecard is used to measure business performance metrics for Offshore vendors (IBM, Wipro, and Logic) in the areas of incident and change tickets handling, resources, offshore attrition and retention, average cost /ticket, utilization and % offshore expenditure.
• Led the initiative to assess Offshore program health and cost saving for top 80% of application. Achieved a savings of $8.8M to $10.7M as expected over $7.9M (largely due to savings identified in SAP Europe specifically). Introduced a lucid re-usable mechanism to track offshore benefits. Reinforce clear guidelines on onsite v/s offshore tickets. Authored and defined new KPI definitions and scorecard to track and monitor offshore program on a monthly basis.
• Business Performance Review (BPR): Managed and prepared BPR pack on a monthly basis to capture Operational/Financial/Compliance information for various applications across zones and business. Operational Scorecard tracks Retail critical application availability, reliability, recovery and unscheduled outages. Facilitated review progress relative to operating plan and the prior BPR problems or opportunity action plans with Delivery Manager and Regional Leads.
• Process Compliance: Coordinate and prepared Process Compliance dashboard every week based on analyzed service Centre data (from COGNOS), and managed issues and risks with the regional leads fortnightly. Further, led and conducted root-cause-analysis for emergency change and audited results on a regular basis.

Confidential

Team Lead

Responsibilities:

• Managed the project quality deliverables.
• Assisted the core team in application assessment, remediation planning and remediation and ensured that all application assessments meet ITCI security specifications. Managed a 15 member team and achieved project benchmarks ahead of schedule and budget. Facilitated Quality workshops and Q&A sessions with support teams.
• Managed entry level and senior support engineers diagnosing and troubleshooting Dell Enterprise product (desktop, Laptop, server and storage) portfolio.
• Led team of engineers that respond to situations where standard procedures have failed to isolate or fix problems in non-functioning equipment systems or software.
• Established and maintain lines of communication with external teams to discuss operations, service and technical issues.
• Encouraged and ensured that engineers are current and knowledgeable with regards to the latest upgrades and/or new releases.
• Managed or oversee high-level customer escalations with some of Dell’s largest customers.
• Delivered business process-related to call center work products across multiple areas of a process improvement project (Improving Customer Satisfaction, Reduction of Warranty Cost, Resource Optimization and Transport Optimization.) and consistently met client expectations. Articulated the value add realized from a process improvement project by outlining specific performance measures, targets and goals. Completed Yellow Belt -Business Process Improvement Training.