SUMMARY:

• Skilled manager with expert qualifications in full life cycle development, enterprise - level IT deployment, and project implementation for large IT engagements.
• Asset management, analysis, planning, design, implementation, health, safety, and closure of IT processes.
• Resourceful problem-solver; focus on root cause analysis and quick, cost-effective solutions.
• Effective in all facets of client/vendor interface.
• Effective in assessing and facilitating IT projects with clients in HR, accounting, risk & insurance, financial services, operations, sales and marketing.
• Background with projects in: cost reduction, Healthcare Services/Systems, ICD10, HRIS, HR compliance, enterprise resource planning (ERP), eCommerce, software development life cycle (SDLC), utilizing Agile, Waterfall, Six-Sigma, and SAFe methodologies.

PROFESSIONAL DEVELOPMENT:

Technical Expertise: Waterfall, Agile, Scaled Agile Framework (SAFe), SCRUM, RUP, SAP, Microsoft Project, Windows 2000/NT Workstation/Server, Windows 8, 7, XP/ME/NT, 98/95 Microsoft Office (Word, Excel, Access, PowerPoint), Visual Basic, Java, J2EE, Oracle (all ver 9 & 10) Planview, Clarity, MS Project Server/Workstation, Front Page, Active Directory, IP and Secure Protocols, HTML, RoboHelp, Star-Trainer, VISIO, Clarity/ABT/NIKU/JIRA, Vignette, ValuScape, Test Track, UNIX, Spectrum iVantage, One View.

Professional Development & Affiliations: Project Management Institute (PMI), International Institute of Business Analysis (IIBA), Toastmasters International - Public Speaking Contest - First place, 2009 (local chapter), Six Sigma Green Belt. Held active Top Secret Security Clearance for 10 years. Currently security status is Clearable.

PROFESSIONAL EXPERIENCE:

Confidential

Program Manager / Agile EPIC Owner

Responsibilities:

• Transformed existing projects from Waterfall to SAFe Agile Methodology.
• Manage Pharmacy Compliance Project with a team of 15 using the SAFe Agile Methodology. The deliverable focused on reducing over $100MM in fines.
• Introduced and developed the Agile methodology within Confidential Pharmacy IS&S department that consistently delivered on time in each Program Increment (PI).
• Developed the project IS&S, Vendor, and Clinical Operations framework to deliver synchronized medications to Confidential customers with an Confidential of $300MM.
• Completed Confidential ’s Tollgate 1 process with only 8 weeks leadtime and received approval for the project budget of $2.1MM.

Confidential

Program Manager

Responsibilities:

• Managed a budget of $24 Million and reported to Executive Management.
• Resolved out of compliance issues resulting in hundreds of thousands dollars in hard savings.
• Coordinated software compliance across business and IT teams items including status, financial, gap, and next steps.
• Moved compliance from a waterfall to an Agile method and introduced SCRUM to fast track completion by more than a year.

Confidential, Erlanger, KY

Program Manager

Responsibilities:

• Developed a team of geographically separated project team to accomplish a unified company intranet portal delivering an IT system supporting company employee benefit and health objectives affecting all 90,000 employees, utilizing Waterfall methodologies.
• Deployment resulted in 8 services calls during the first 4 months of deployment
• Program completed all deliverables $200K under budget and two months early.
• By applying solid project management tools the project was audited 8 months after assignment and found a schedule that was 30 days ahead, scope, and budget on track.
• Working with the consultant a plan of transfer to internal resources was developed resulting in greater controls and efficient implementation to local business locations nationally.

Confidential, Cincinnati, OH

Program Manager

Responsibilities:

• Directed $1.8M ERP program to establish SAP as the company’s application of record in HR, Financial, Accounts Payable, Global Supply Chain, and Customer connect, resulting in successful conversion from Financial & Global Supply Chain ( Confidential ) business functions to SAP.
• Phase one of three completed $100K under budget, while successfully implementing financial SAP module in 6 months, in time to reconcile end of fiscal year processing using a an object-relational mapping (ORM) model.
• Phases 2 and 3 had similar successes while maintaining zero interruptions to business operations, utilizing SCRUM methods.

Confidential, Cincinnati, OH

Senior Project Manager

Responsibilities:

• Managed process to eliminate $45M from $40B project silo this was accomplished by reviewing and documenting business processes across Financial and Human Resource operations.
• By eliminating duplication of effort in the Business Operations and applying Six Sigma Lean methods productivity increased eliminating overhead in the operations.

Confidential

Senior Project Manager

Responsibilities:

• Designed, directed and implemented thin client Enterprise Job Posting HR program.
• Used tools (J2EE, and JAVA) to facilitate improved communication.
• Saved $1M over previous resource acquisition methods.
• Delivered all project objectives in record time, completing project 8 weeks ahead of schedule and $600K under budget.
• Achieved fastest implementation in Confidential history.
• Redesigned project artifacts and methods such as the Request for Proposal (RFP), Request for Information (RFI), Vendor Award, and project schedule templates that were recognized as Best Practices and adopted by Confidential ’s Process Group.

Confidential

Project Manager

Responsibilities:

• Approved and recommended ERP ( Confidential ) HR technology projects.
• Worked closely with senior executives to establish project planning and budget for creation of Employee Self-Service, resulting in estimated annual savings of $250K.
• Consolidated HR department technical initiatives; interfaced with IT to include personnel management (using Spectrum’s iVantage), badge systems, security controls, and regulatory compliance including reporting to government agencies.

Confidential, Milford, OH

Program Manager

Responsibilities:

• Developed and managed a business intelligence (BI) data mart from XOM Oracle data warehouse, tracking distinct transactions of XOM customers for Upromise. Project generated $500K in annual revenue for Confidential .
• Confidential was calculated twice monthly, and always reconciled to the penny.
• Directed Confidential (South Star Energy) project. Introduced ValuScape to facilitate retrieval of data from Confidential ’s third-party billing system.
• Project included creating 2 new algorithms for the utilities industry.
• Identified an internal hardware structure to house the project and saved $100K.
• Generated approximately $4 million over 4 years.

Confidential, Bethpage, NY

Senior Project Manager

Responsibilities:

• Directed development and implementation of Confidential to facilitate reporting and resolution of internal and external technical issues with automatic escalation points based on response times.
• Reduced incoming calls and improved service by enabling 3 million customers to check the status of their issue at any time.
• Leveraged existing hardware (IBM Mainframe) and software infrastructure to develop an application set, which enabled 10,000 employees to access information in a central repository, Knowledge Database, a $500K project. Delivered on time and $125K under budget.

Confidential, Port Washington, NY

IT Project Manager

Responsibilities:

• Established the company’s first international help desk, servicing domestic and European operations. Led team effort that produced effective technical support for 4,000+ employees worldwide. Resolved 90% of user issues the same day, with less than 8% callbacks. Cultivated successful relationships with internal customers in geographically dispersed branches.
• Developed a scalable service model to standardize and support internally developed applications such as the Corporate Portal and “ Confidential ” (ERP) to service every aspect of the company’s worldwide data reporting requirements.
• Led successful project to automate $1.6B internet retailer direct marketing eCommerce firm. Served as Project Lead on this initiative using Confidential ’s “ProfitCenter Software” (PCS).
• Utilizing SimTrex’s “Star Trainer,” a computer-based training package, redesigned ‘typical’ training benchmarks providing quality CBT modules in half the time. Project was so successful that SimTrex streamlined their processes to reflect the new procedures.