SUMMARY:

Driven professional with over 13 years of experience in IT and management with a specialty in Custom development and SLA based production system maintenance, support applications projects. Possesses a strong understanding of the Software Development Life Cycle with a mastery of agile scrum methodology. Proficient in business development, operations and staffing, strategic planning, client relations, delivery and solution selling, and project management. Possesses stellar interpersonal skills which are utilized to collaborate with co - workers and serve as a liaison between departments to ensure that all groups are working efficiently and in alignment.

CORE SKILLS AND COMPETENCIES:

• Personnel/Project Management Program/Account Management Release Management
• Contingency Planning Healthcare Insurance/Claims management Agile- Scrum/KanBan
• COBOL/JCL/Easytrieve/PL/SQL VSAM/DB2/SQL Server/MS Access Informatica - DIH
• Strobe/Dynatrace VersionOne DevOps
• Microsoft Office/Outlook Project/Visio/SharePoint Pre-Sales Support

PROFESSIONAL EXPERIENCE:

Confidential

Senior IT Project Manager/Scrum Master

Responsibilities:

• Implements agile scrum methodology for data warehousing for operational data source for one of the largest healthcare payer accounts.
• Served as a mentor for a cross functional team to deliver quality products.
• Develops and follows agile project management plan.
• Facilitates and builds product backlog with cost estimates and priority.
• Plans and manages work activities for two scrum development teams working closely in conjunction with business, SIT, and UAT teams from multiple locations and different vendors.
• Facilitates release planning, sprint planning, backlog grooming, retrospective meetings, and conducts scrum daily standups.
• Determines the team velocity from historical data and communicates the progress to senior management via burn down charts.
• Monitors the quality thru metrics and mentors the team thru the project management processes.

Senior IT Project Manager/Service Delivery Manager

Confidential

Responsibilities:

• Oversaw end-to-end delivery and relationship management for SLA based production support and maintenance contracts.
• The portfolio covers enrollment, claims adjudication, provider process and relations, capitation, and payment process for the team of 100+ professionals in the U.S. and India on a global delivery model. Planned, initiated, executed, monitored, and closed all tasks as part of end-to-end project management.
• Integrated all functions and activities necessary to perform the project to meet the business requirements and ensure the project met all quality regulations.
• Provided time, cost, staffing, and budget estimates for project related tasks.
• Created detailed project plans and monitoring resource hours and timesheets using Clarity.
• Worked closely with Production support team on technical solutions, process improvement, value addition, reduce MTTR, APM Tools, DevOps, Demand reduction, Automation, Knowledge Management, Production Assurance, SOP/RTP, Change Control, Preventive Maintenance, and Disaster Recovery Planning.

Technical Project Manager

Confidential

Responsibilities:

• Created the technical solutions, plans, execute, monitor and close all tasks as part of end-to-end project management. Integrate all functions and activities necessary to perform the project/ program to meet the business requirement.
• Ensure the project meets all quality regulations.
• Manage the activities and people associated with the project.
• Utilized formal SDLC to coordinate system development activities.
• Provided project status reports, business application consultation, and problem tracking/management.
• Analyzed project proposals and developed conceptual systems requirements and systems phasing plan. Involved in high-level architecture design of key projects delivered for customer.
• Responsible for creating business flow diagrams and work flow diagrams in MS Visio and detailed project plans using MS Project.
• Identified opportunities for business process improvement and initiated efforts to make improvements.
• Successfully led the project for redesigning of EOB and EOR and migration to HP extreme.

Senior Project Lead

Confidential

Responsibilities:

• Created technical solutions managed SLA & financial penalty based project for production support and maintenance through 24X7 Onsite-Offshore Coordination in a Global Delivery Model. Managed the team of core healthcare business of claims, service fund, and provider relations and capitation applications.
• Responsible for project management, project estimations, resource planning and staffing, tracking and reporting project progress, risk management, issue logging and resolution, controlling execution of projects, change management, release management, and closure of projects.

Project Leader

Confidential

Responsibilities:

• Managed the technical solutions and deliveries for a team of 40+ professionals in an onshore and offshore global delivery model.
• Conducted claims adjudication and payment processing for commercial claims for medical, dental, pharmacy, and Medicare dental.