SUMMARY:

• Over twenty - five years of management and technical experience in Information Technology with an in-depth knowledge of Release Management, Project Management, Quality Assurance and SAFe Agile Scrum Master.
• Strong leadership, communication and organization skills gained through interfacing with senior management, business and client contacts. Experienced in SDLC and SAFe Agile, ITIL Methodologies projects. Instrumental in the delivery of quality products and services within the Banking/Credit Card, Financial, Telecommunications and Oil/Gas industries.

TECHNICAL SKILLS:

Software Tools:: MS-Office, MS-Project, Access, VISO, Easyflow, Flow-Chart3, Calendar Creator, Endevor, Netman, Changeman, Service Center, Chatalyst, Maximo, Remedy, Rally, Playback, Test Director, Quality Center, Clarity, PDWare, Change Management System (ECMS), NEXUS, WebEx, SharePoint, Discovery, PRISM, XML Team Foundation Server, Technology Delivery Platform (TDP), JIRA

Methodologies: SAFe Agile, Information Technology Infrastructure Library (ITIL), Six Sigma, Waterfall Software

PROFESSIONAL EXPERIENCE:

Confidential, Plano, Texas

Release Manager/Scrum Master

• Supported an API Web Base platform in an SAFe Agile environment that serves as a single source for customers to access Confidential &T wireless network with smartphones, tablets, PC and handheld devices
• Facilitated daily Agile scrum meetings, responsible for sprint planning, execution of sprint delivery including monthly, infrastructure, off-cycle, patching and Hot Fixes. Track progress deliverables for code development, test data in the appropriate sprint, testing, defect tracking, E2E release scheduling, user stories, epics and change requests
• Supported Agile sprints, tracked release activities, including playbook for code deployments, sanity testing, swing test activities, production validation, contingency and rollback planning. Manage executive notifications and communications, track post-deployment activities, team metrics and client product launch
• Facilitated sprint planning /grooming and retrospectives

Confidential, Plano, Texas

Release /Change Manager

• Coordinate and managed monthly, Infrastructure, and off-cycle releases in an Agile DevOps environment.
• Facilitated release meetings with DevOps, Operations, DBA’s, testing teams, project management, business stakeholders and other technical teams to create production deployment plans, implementation and risk plans to ensure operational production readiness for the Technology Mortgage sector
• Provided project Nexus updates and estimates, created and closed Remedy tickets for deployments, supported production deployments, patching and certificate updates, obtained QA approvals, monitored and updated PRISM tasks, communicated status updates to management and project teams

Confidential, Chesterfield, Missouri

Configuration Release Project Manager

• Responsible for the Loan Origination System (LOS) release pipeline to control and track all versions of code packages delivered to production. Utilized the Software Development Lifecycle, ITIL and Infrastructure Change Management, using TFS version control tools in an Devops environment
• Facilitated daily stand-up Scrum meetings to review software version releases, application conversions, infrastructure changes, configurations, database moves, patching, and maintenance releases for client delivery
• Created database and server change orders, Client Fact Sheets, Implementation and Operational Readiness plans to ensure Service Level Agreements met client expectations
• Managed and supported BKFS clients, assessed risks and impacts, version control, client downtime and outages, deployment schedules, obtained approvals for monthly product releases, infrastructure maintenance windows and Hot Fixes, supported post-deployment

Confidential

Vice President, Project/Release Manager

• Coordinated and supported the conversion and retirement of 43 MBNA/ Confidential 30-year-old application systems to Total Systems (TSYS). This $100MM project reduced operational risk and improved efficiency for the Card Core Platform Modernization platform
• Managed and supported the Control Room activities for the Card Core Platform Modernization (C3PM) conversion project. Responsible for overall management of the team bridge line for technology, business and vendor partners. Point of contact for senior management escalation, control room operations, task milestone tracking, system outages and defect resolution
• Managed and supported data cut exercise to execute full volume production data conversion. Worked with business, technology and vendors to simulate critical milestones and timed activities leading up to the conversion and transition, including file transfers, data conversion and verification, control room routines, conversion execution, defect resolution to ensure activities functioned as expected in a live environment
• Successfully deployed several prerequisite release deployments for the Credit Card Platform Modernization (C3PM) conversion projects. All projects deployed, on time, within budget and no customer impacts. Managed the overall control room/communication efforts, senior management status reporting, technology and business milestones/detail task tracking, defects and triage management calls
• Matrix managed 8 offshore and 4 onshore developers responsible for the delivery of application change controls for design requirements, code delivery, regression testing and end-to-end testing
• Project Manager for Fulfillment and Collateral applications for 10 employees and 15 contractors and matrix managed 8 offshore BAC continuum employees responsible for new Product Launches and end-to-end testing for Corporate Revenue Initiative Group (CRG) projects and Compliance Risk Management projects with project budgets ranging from $1.5MM to $30MM
• Release Manager for Fulfillment and Collateral applications for implementation planning efforts including project fact sheet, application detail tasks, contingency/back out plans, escalation procedures, communication plans, status reports, system outage schedule and control room logistics
• Automated release processes and procedures to streamline efficiency and improve productivity for technology and business for release/deployment documents
• Recognition awards; Confidential Medallion award for Release/Implementation Management efforts (2010), Global Gold and Silver Awards for the Consumer Credit Card Platform Conversion (2015)

Implementation Manager

Confidential

• Managed a diversified Implementation team of 12 resources across multiple sites; including Texas, Delaware, Canada and Europe for mainframe and distributed systems mid-range environments
• Responsible for Corporate Revenue Group (CRG) projects and Compliance Risk Management projects with project budgets ranging from $3.5MM to $45MM. Also converted several Credit Card projects, ranging from 2.5 - 4.0 million Credit Card cardholder accounts to the MBNA Cardholder accounts
• Implemented tactical and strategic business improvements for a variety of business processes (e.g., financial reporting, forecasting, sales analysis, etc.)

Testing/Quality Assurance Analyst

Confidential

• Developed test scripts for SIT/UAT, performed end-to-end testing and supported Disaster Recovery for Banking Systems applications and Regulatory projects for MasterCard, VISA, AMEX and American Express
• Performed internal audits for third party vendor packages to ensure projects adhered to Systems Development Methodology and third - party Association’s requirements
• Managed the Project Office activities and logistics, supported deployments, responsible for task, defect tracking, resolution and status communications

Confidential

Systems Engineer Developer

• Coded, tested and implemented Cobol batch and CICS online programs and subroutines, JCL and CLISTS
• Performed Quality Assurance and Risk Assessment efforts for the ACTION 2000 Credit Card project to ensure the software complied with and adhered to the System Development Methodology

Confidential

Account Manager /Project Manager

• Coded, tested and implemented enhancement projects and provided on-going client support for new and existing products and services within Customer Billing system
• Developed and implemented Quality Assurance methodologies, change control policies, standards and procedures for the Customer Billing Cycle System

Confidential, Bartlesville, Oklahoma

Programmer Analyst

• Coded, tested and implemented Cobol batch programs for Petroleum and Financial applications and developed Ad-HOC reports using MARKIV and DYL280, ensured all project deliverables complied with and adhered to Quality Assurance standards using SDLC lifecycle methodology