SUMMARY:

• Seeking a position in Project Management or Team Lead. Self - motivated, proactive work ethic with the ability to effectively lead a team to meet projects' deliverables on schedule and within budget. Agile methodology experienced in developing work breakdown structures, analyze, project planning, and interpret policies and procedures while multi-tasking projects meeting deadlines under extreme pressure with a team or individually. Ability to research and analyze information. Excellent verbal and written communication skills. Proficient in SailPoint IdentityIQ 6.4, ServiceNow, Oracle SQL Developer 4.0, PeopleSoft Finance; CLM: Darts, Serfs, Trax; Multifamily; Quality Assurance System; Prima; RAM; Equator and many other platforms. RSA Secure Token. Microsoft Office Suite. Skilled in Military systems to included but not limited to TC-AIMS, GATES, Army War Reserve Deployment System (AWRDS), and Property Book Unit Supply-Enhanced (PBUSE). Military background in Transportation and Logistics: Route Planning, Transportation Procurement, Asset Visibility and Tracking, Shipping and Logistics; STAMIS. Experienced utilizing Skype and Microsoft Lync and Cisco Jabber instant messaging.

PROFESSIONAL EXPERIENCE:

Confidential - RESTON, VIRGINIA

ITR Support Analyst

• Assign and distribute VPN/RSA Tokens. Troubleshoot connectivity issues.
• Provision and de-provision user's access on various platforms to include: PeopleSoft Finance; CLM: Darts, Serfs, Trax; Multifamily; Quality Assurance System; Prima; RAM Siebel, Equator and many more platforms.
• Perform remediation on request to provision or de-provision user access; utilizing SailPoint to locate request.
• Utilize ServiceNow to submit request and incident tickets to appropriate groups in resolving access issues.

MPHASIS - berkely heights, new jersey

ADM Systems Analyst

• Queue-Coordinator of myAIGaccess inbox and ServiceNow ticketing system; assign tickets to team members to resolve user's issues.
• Submit ServiceNow request to appropriate groups to resolve issues of failures, no access, functional or any issues pertaining to the birthright items.
• Analyze, troubleshoot, resolved and/or escalate daily email requests and ServiceNow incidents within SLA.
• Clearly communicate non-technical issues to appropriate teams regarding user's failed birthright items.
• Maintain daily escalated issues, requests and incidents on tracking spreadsheet to report to upper management.
• Generate and provide data from SailPoint of work flow issues and/or account status to Tier III and Triage Team.
• Task monitoring of SailPoint provisioning items to ensure all tasks are executed successfully.
• Cross-train with offshore team members and assist in building birthright process knowledge base.
• Utilize queries to collect user's data from Oracle SQL - SailPoint Production and HREMP database.

• Account creation failure notification: Monitor status of email notifications sent to managers and ensure Lifecycle provisioning success. Any failure requires responding to managers for further manual action to provision user or follow legacy process.
• Respond to emails from managers pertaining to terminations, de-provisioning, reactivation of users accounts, confirmations of account creations, users' credentials and other general inquires pertaining to users and the process.
• Participate in risk discussions by providing information to teams concerning on-going operations processes associated with Lifecycle process.
• Recognize problems and/or opportunities for improvement.

Confidential - princeton, new jersey

Project Data Management Coordinator

• Assisted, coordinated and managed large scope of projects ensuring licenses were in compliance with government regulatory requirements and reporting.
• Compiled and responded to test administrator’s post-test irregularities and misconducts offering solutions for future testing.
• Resolved sales reporting issues associated with cancelled customers, products or account mapping issues.
• Researched and compiled incorrect queries in database. Analyzed and corrected database errors pertaining to state licenses as well as manage ad-hoc reporting requests.
• Communicated with management to obtain needed information to resolve discrepancies/issues.
• Managed, updated, and scheduled standard testing and special accommodations for educational facilities in Customer Relationship Management (CRM) system.
• Monitored testing centers to ensure batch registrations were correct and coordinated batch registrations with test administrators.
• Generated monthly mailings in CRM to customers pertaining to testing special instructions or accommodations.

Confidential

Inventory Specialist / Supply Technician - Short-Term Contract

• Took inventory and verified military equipment to include sensitive items of over pieces a night, exceeding the nightly goal.
• Utilized AWRDS to gather inventory and supply items to process for team shift work.
• Input Unit Identification Code (UIC) into database to locate equipment and to transfer to various locations.

Confidential

Movement Control Coordinator

• Coordinated, monitored, controlled and supervised the movement of personnel, equipment and cargo via air.
• Requested and coordinated transport capabilities to meet units’ movement mission of over 10,000 military personnel and civilians.
• Tracked aircraft missions and reviewed travel and identification documents for boarder clearance of military and civilian personnel.
• Responsible for organizing palletized cargo and military equipment according to the Arrival-Departure Airfield Control Group (A/DACG)'s regulations.
• Escorted military personal and civilian passengers safely to and from flight line.
• Inspected and organized units air cargo delivery for pick-up from A/DACG.
• Maintained tracker of inbound cargo and took inventory of over 5,000 inbound cargo pieces daily.

Confidential

TC-AIMS Clerk

• Created TC-AIMS plans based on requirements.
• Created and maintained organizational equipment list (OEL), unit deployment list (UDL), and conveyances requirements as well as TCNs and the necessary transportation documents.
• Printed military shipping labels (MSLs); wrote radio frequency tags (RF Tags) and uploaded to the ITV server; produced movement documentations, and interface with other automated transportation systems; Water Port System (WPS), Global Transportation Network (GTN).

Team Lead Supply Technician

Confidential

• Consulted with management and reviewed nightly and weekly goals for team to accomplish deliverables and required task.
• Conferred with department leads to locate or track equipment movement to closeout requisitions.
• Received and sourced products to individual UIC's.
• Counted and sorted over 20,000 pieces per shift of incoming materials to verify receipt of items on MROs, exceeding shift goal.
• Sorted and processed unserviceable equipment and supplies using DD Form 1348 to transport items for DLA Disposition Services (formerly known as the Defense Reutilization Marketing Office) DRMO.
• Transported equipments or items to other warehouses or sections using pallet jack and/or escorted forklift.