Retail Store Manger

SUMMARY:

PROFESSIONAL EXPERIENCE:

Confidential

Retail Store Manger

Analyze sales trends to provide consumer insights and recommendations to increase customer count. Lead over ten cross - functional projects to develop comprehensivecost efficient creative and production solutions that are aligned to the overall strategy of the brand
Continually review processes and procedures in order to best utilize resources
Designed, developed, and delivered training on new sales processes introduced to the retail stores to create a new customer experience.

Confidential

Assistant Manager

Store Auditor and in Charge of Loss Prevention Analyze and work on the Stores UPT An DPT,Conversion
Customer service and supporting achievement of sales goals and key selling metrics. Also train associates on process task, product knowledge, selling and acted in the capacity of service leader when needed.

Department Manager

Confidential, Manhattan New York City

Confidential

Department Manager

Cash Auditor, Cashier, and Fine Jewelry Department Manager, Management Key holder.
Customer service and supporting achievement of sales goals and key selling metrics. Help manager train associates on process task, product knowledge, selling and acted in the capacity of service leader when needed.
Support Managers with store metrics, sales, credit acquisition, more cards, placing and filling Locators orders. UPTs and Customer survey results.
GO to person, when solving any Computer technical issues, or web locator issues.
Maintain a friendly environment responding to customer needs, questions, and inquiries resolving customer service issues.
Ensure that Fine Jewelry department, cash wrap, zones and all other departments are well staffed.
Contact AP of any Internal or External potential activities.
Attended and participate Monthly Shortage meetings with asset protection and Management Team.
Complete Cash Audit, and Jewelry reconciliation functions.
Communicate merchandising opportunities for a better selection from our customers feedback to Management team to deliver incremental sales on daily basis.
Visual Supervisor.

Confidential

Manager

Excel in customer service by understanding customers needs.
Opened and closed the store; made sure that the store was clean and restocked for business hours.
Monitoring food quality and inventory and prepare order to be shipped out.
Made caramel candy apple and created chocolate creations I placed and created orders for Weddings and Sweet Sixteen’s Special occasions.
As a Key Holder, in charge of opening and closing the store, I was also in charge of staffing the store, to ensure we provided the best customer service to drive sales. Employees on a weekly basis.