OBJECTIVE:

Obtain a position where I can maximize my ability to “project manage” IT professionals leveraging the Agile or Waterfall Methodology.

SUMMARY:

• Results - oriented, high energy leader project manager of all IT disciplines (Systems Engineering, Development, QA, Performing Testing, 7 x 24 Operations, Infrastructure and Implementations) in fast paced, challenging environments.
• Successful track record leading projects for Telecom Billing solutions, Corporate document repositories, Banking, Cloud migrations, Data Center Migrations and Complex system migrations.
• At Confidential I served as a PMO Director charged with defining the onboarding process for Confidential to be hosted in the corporate data center. This initiative was very successful and led to a dramatic increase in yearly revenue.
• Project Management: Confidential, Custom Solutions Development, Complex System Implementations, Infrastructure, System Conversion and Data Center Migrations
• Agile Development: Certified Scrum Master
• Agile Development: RTE (Release Train Engineer)
• New Business Capture: Contract review and estimation
• Extensive, long term experience in creating technical support teams in India and Brazil which significantly reduced expense and provided for reliable 24 hour coverage
• Global Team Management: Change Control, Help Desk, Operations, Data Base Administration, System Administration, Development and QA
• Administrative Management: Goal setting, performance management and salary administration
• Executive Customer Management: Operational Reviews, Roadmap and Strategy
• Process Definition, roll-out and ongoing audits
• SSAE16 Audit Coordination, Reporting and Remediation
• Quality Control (ITIL problem management)

PROFESSIONAL EXPERIENCE:

Confidential

Lead Project Manager

Responsibilities:

• Automation of existing Confidential (loan to value) processes in alignment with all Federal and State Regulations
• Upgrading to the latest version of Confidential codes and related account conversion across 12 applications
• Enhancing the Servicing Systems to support “negative interest rates” as required by the FED
• Upgrading the existing Loan Document system to a new product set

Confidential

Senior Project Manager

Responsibilities:

• Product Roadmap definition in collaboration with the Product Director
• Product Backlog grooming
• Requirements definition
• Backlog Refinement (EPIC/Story creation and estimation)
• Sprint Retrospective facilitation and follow-up
• Sprint Kick-offs
• Single point of escalation
• New vendor contract management and SOW oversight
• Environment planning, ordering and certification
• Integration Testing
• System Testing
• User Acceptance Testing
• Performance Testing
• Implementation Plan creation and base-lining
• Facilitation of all Production Maintenance windows

Project Manager

Confidential

Responsibilities:

• Assigned at Confidential as a Systems project manager over various Document and Image Management solutions using Confidential ’s Filenet product
• Largest project involved the migration of a Content Services solution, with over one hundred thousand users from the Filenet platform to Confidential ’s Documentum.
• This project impacted over 25 existing Confidential departments and applications.

Confidential

Development Analyst

Responsibilities:

• Projects focused on the requirements, design, construction and operational support of various custom solutions for a variety of US telecommunications companies.

Confidential

Responsibilities:

• Directed a global operations team responsible for the 7x24 production support of high volume, real time solutions with stringent service level agreements.
• The team consisted of administrative managers, technical consultants, project managers, application management specialists, data base administrators, system administrators, help desk advocates and change control specialists: closely aligned to peers in the corporate data center and development.
• Successfully increased annual revenues by more than $50 million with the addition of eight Confidential .

Confidential

Project manager

Responsibilities:

• However, the project was over budget due to the decision to meet a strategic corporate objective to begin to host production solutions in the new Confidential data center (as opposed to a Confidential data center).
• This decision was made after bid and required a separate project plan to build out all managed services capabilities quickly. Items such as network and redundancy, server high availability, tape backups and restores, OS disk mirroring, audit compliant user id authentication, IT Confidential capabilities.
• Various third party products were selected and quickly deployed 

Director Launch and Support

Confidential

Responsibilities:

• During this time frame Confidential focused on securing new logos.
• Eight Confidential were deployed with the Infinys product set.
• My role consisted of defining the project management methodology which would allow for the successful launch of each customer.
• The company had gone through many organizational changes and it had been over 5 years since a new customer was launched.
• I authored several process guides, based on ITIL, which were designed for use by PMP certified Project Managers and served as their “playbook” to ensure project success.
• The “launch” project managers reported directly to me so that we could ensure the success of each launch.

Director Custom Solutions

Confidential

Responsibilities:

• As this was a new department it became necessary to define the roles and responsibilities of the teams.
• My department of 40 staff consisted of a Project Management team and various development managers.
• Working with our global peers a project manager’s handbook was created to ensure all projects were run in a similar fashion.
• There was a fair amount of variety in the size and duration of the projects based on the amount of customization needed.
• Traveled to the Hyderabad Center to onboard the offshore custom development director and team on all project management expectations and standards.

Director Custom Development Management

Confidential

Responsibilities:

• Led a team of sixty-five staff which provided ongoing support and system evolution for a national wireless carrier.
• The solution included six major subsystems (Customer Care, Pricing, Rating, Billing, Collections and Finance). The team consisted of six managers and various project managers (aka Feature Leads).
• We were extremely successful in streamlining the development processes and customizing them to be in-synch with the end customer’s overall QA methodology.
• A strong focus on following the development methodology, use of actual code inspections and direct involvement in the requirements phase yielded strong results: the defect backlog was reduced from over a thousand issues to a handful the amount of new defects was reduced to a trickle the amount of time spent on billable new feature development rose tremendously the overall revenue for the account increased significantly which led to my promotion to Director two test phases were eliminated (formal Integration Testing and the use of Winrunner) reducing overall cost and time to market
• During this time we created the first Confidential offshore development team. We were able to leverage our development processes to quickly on board this talent and achieve a lower overall cost and provide the necessary bandwidth to step up the heavy work volumes.

Senior Manager

Confidential

Responsibilities:

• Managed a team which focused on the evolution and support of the Customer Care subsystem for Confidential.
• The team of twenty consisted of Senior Technical Consultants, Senior Analysts, Analysts and Programmers. The P2K project was behind schedule and additional development teams (such as mine) were added to ensure it was market ready. The product suffered from a multitude of functional issues and poor performance.
• Confidential was contracted to assist management in redefining the development methodology and related QA.
• Worked with peer managers and Confidential & Confidential to adapt the “4Front” methodology in a streamlined, but highly effective manner.
• Standard work breakdown structures were defined and tracked via PWW (project workbench for windows)

Development Analyst/Manager

Confidential

Responsibilities:

• Enhancing Confidential ’ long distance “calling card” billing system
• Leading a team of analysts to define requirements, at times on-site at AT& Confidential
• Leading a team in Austin, Texas to conduct a site survey of all LDDS (later MCI WorldCom) billing systems accumulated through their acquisitions and defining an evolution plan to consolidate on one platform
• Managing teams which provided development and related production support for IXC’s (inter-exchange carriers) domestically and in the UK
• Managed a team of 25 developers which supported four mid-sized wireless carriers. The team developed new enhancements and work production issues upon request