SUMMARY:

• As a Resource Manager and Sr. Technical Project Manager my experience includes working with teams of up to 25 direct reports. My experience includes working with process improvement projects, mergers and acquisition conversion projects, financial (Wealth Management) Confidential projects following the Agile, Iterative, and Waterfall methodologies.
• Leadership of a 15 member team; ensuring that all Confidential needs were met by the team, as well as providing direction on projects assigned to them
• Seasoned Project Manager with fifteen years of experience driving Information Technology projects spanning SDLC, web based portal and eCommerce sites, infrastructure, process improvement and mergers & acquisition initiatives
• Has led multiple custom application development efforts following the Agile methodology; leading daily stand - ups, utilizing Jira, with sprint release cycles
• For a large government web based travel portal, served in an Agile Coach and Mentor capacity. Worked with company Project Manager, utilizing MS Project Server to assist in establishing best practices for tracking project budget and spend going forward.
• Managed an Oracle Performance Improvement project that spanned through all business units of a multi-national organization utilizing a stage gate process.
• Managed the largest conversion project in banking history moving commercial customers from the Wachovia Payables platform to the Confidential E-commerce Payment Manager platform
• Proven ability to collaborate cross-functionally with external clients, Product, and technology development teams to ensure customer needs are met
• Managed a Web based retail API/SOA project using JIRA which included being the Administrator for 100+ users, training users and maintaining the JIRA application for her retail clients IT team
• Managed Web based IT projects including the migration of a company wide Intranet from HTML to a SharePoint based Intranet from initiation through deployment and ongoing support
• Adept at leading critical, highly visible multi-national projects for large Fortune 500 organizations following rigorous methodologies with matrix and PMO structures
• Personal and professional industry experience spans Financial Services, Social Services, Health Care, Travel, Retail, Manufacturing, Social Media, Special Event Fundraising, and Grant Writing

PROFESSIONAL EXPERIENCE:

Confidential

TECHNICAL PROJECT MANAGER

• Completed multiple Confidential projects addressing FINRA requirements
• Completed Customer Service conversion project for newly acquired investment company

MANAGER, PROJECT MANAGEMENT

Confidential

• Uplift team processes and define efficiencies to provide time and cost savings for Confidential Projects.
• Developed Framework for Project Managers
• Reporting status as required for Senior Level Directors
• Additionally, providing resource support for 5 Business Analysts while their manager is out on extended medical leave.

Confidential

TECHNICAL PROJECT MANAGER

• Created service requests that replaced the Business Requirements Documents (BRDs) for small enhancement requests and BAU work requests, and defects that required the gathering of additional requirements to resolve
• Managed 20-30 requests per release, through the full SDLC cycle
• Worked closely with PMO/Audit teams to ensure Confidential with audit/governance and PMO requirements through PMQA (Project Management Quality Assurance) deliverables
• Tracked project time using STAMP
• Managed over 5 releases using the SDLC process and tools averaging 25 requests per release

Confidential

IT Project Manager

TECHNICAL SKILLS

• Strategic & IT Planning
• Project Charter & Definition
• Project Plan Creation
• Project Time/Scope/Cost Management
• RFP Creation, Grant Writing
• Software Package Selection
• Process Design, Reengineering, & Improvement
• Project Management Office (PMO) Implementation
• Scope Change Management
• Budget Management
• Resource Planning & Management
• Risk Analysis
• Issue Tracking & Management
• Vendor Selection & Management
• Scope Change Management
• Fit Gap & ROI Analysis
• Software Application Design, Development, Integration, & Launch
• Technical Implementation
• Quality Assurance & Testing
• Test Plan & Test Script Development
• Communications & Status Reporting
• Agile
• Iterative
• Waterfall
• Stage Gate
• MS Project Server
• Planview
• MS Visio MS Office (Word, Excel, PowerPoint)
• STAMP
• MS SharePoint
• JIRA
• Rally
• MS Visual Source Safe
• MS Lync
• Adobe Connect
• InfoPath Forms
• SGML
• HTML
• FrameMaker
• RoboHelp 5x
• Captivate 2.5
• Flare
• Photoshop
• PageMaker
• Oracle Tutor
• RWD Info Pak Publisher & Simulator
• Lotus Notes
• Application Lifecycle
• Management (ALM)
• Project Management Universal Work Station (PMUWS)
• Document Content Manager (DCM)
• Net Meeting/Live Meeting

Confidential

PROJECT MANAGER

• Managed the creation of a project for Oracle Order Entry performance improvement
• Managed a team of 35 business and IT members to develop and test possible solutions to improve the performance of the pricing model within Order Entry, spanning all business unites of this multi-national corporation using a stage gate methodology
• Improved performance by 30% in phase one of the project
• Utilized interviews, straw man requirements list and other tools; onsite and global Net meetings with European and Domestic Stakeholders for product reviews and presentations to lead organization in the selection of Portfolio Program Management software. Application selected will be used locally and internationally in South America, Asia and Europe
• Selected top 3 options for PPM tools for PMO, no selection decision made due to budget priorities

Confidential

PROJECT MANAGER

• Role provided project management using an agile model with 2 service tracks in support of developing APIs/SOAs and applying them across the organization. Became SME for JIRA application used to track all project activity. My contract release was due to a project funding decrease.
• Developed JIRA strategic use plan, created training for all team members, and developed custom filters and reports for all project teams
• Developed critical path for 2 services, held strategic meetings and scrums for team members

Confidential

SENIOR PROJECT MANAGER

• Experienced using DCM (Document Content Management) tools, providing external facing communications and personal contact support for banking clients during migration to the new system
• Facilitated beginning to end migration, communication and support for approximately 1800 accounts
• Training Received: Travel Rules, EFT Rules
• Developed tracking process for all customer migrations and their individual status using SharePoint and InfoPath forms 2007
• Developed and Implemented processes across multiple teams for migrating Integrated Payables customers to new application
• Developed and Implemented multiple channel communication plan for bank division communications
• Provided training with multiple teams across the organization

Confidential

PROJECT MANAGER/SENIOR PUBLICATIONS EDITOR

• Contract position to manage the updating of key publications to reflect new PMI standards

Confidential

INFRASTRUCTURE PROJECT MANAGER

• Managed customer’s hardware and software pilot and implementation projects
• Provided support for pre and post sales activities
• Led projects to resolve sensitive issues or critical needs of customers
• Managed “high touch” customer implementation project involving a 12,000 scanner units deployment to multiple locations across US
• Resolved hardware/software issues by bringing customer’s multiple vendors together and negotiating a solution, arranging week long Solution Lab testing and validation with these vendors, and deployed the solution to 255 remote locations, 1900 units refreshed
• Increased customer satisfaction scores from 2.3 to 4.9 (Scale - Low 1.0 to High 5.0) in three quarters by using project management activities to support “high touch” customer account

Confidential

PROJECT MANAGER

• Developed Merger & Acquisition documentation for IT systems
• Managed the creation of a Data Architect Integration plan for merging RCG and GMAC RFC strategies under the newly formed GMAC Rescap Company
• Worked closely with key senior leaders, identified systems and processes used in both companies in order to develop new processes to be used gong forward as GMAC Rescap
• Developed and implemented IT communication plans and strategies during merger
• Managed Web based IT projects including the migration of the company wide Intranet from HTML to a SharePoint based Intranet from initiating through deployment and ongoing support
• Supported 250 MS SharePoint teams sites and 8 MS SharePoint Portal Sites
• Managed and coordinated resources for 53 ongoing, concurrent IT projects across multiple business units
• Led development and process integration project teams
• Doubled the services provide to our customer base, explored and expanded new services and the use of emerging technologies
• Expanded technical team to include seven full time associates, and up to 18 contract writers

Confidential

DOCUMENTATION MANAGER/PROJECT MANAGER

• Documentation Manager- Project Manager for all IT documentation projects
• Created user guides, training manuals and online help systems for newly developed production, inventory and financial management systems
• Partnered with business and technical clients to design various document templates for print and on-line formats, created specifications for functional and technical diagrams, helped write documents as project timelines demanded, and ensured all related processes and deliverables complied with ISO 9000 standards, and also provided supervision to contract writers
• Developed documentation style guides and document templates for writers, resulting in a uniform presentation of documentation across Donaldson business units
• Completed as Project Manager, technical documentation projects for a major software upgrade (Oracle 11i) on budget and on time, coordinated the writers and the information they developed, including the style, format, content, and presentation
• Created the RFPs and participated in the selection review for off shore services related to the upgrade from Oracle 9 to 11i
• Increased Donaldson IT department’s return on investment (ROI) when using outside service providers by standardizing information required in RFPs, Statements of Work and Service Contracts within the IT department

Confidential

TECHNICAL WRITER

• Development processes utilized - project planning, requirements gathering, task analysis, User Interface design,
• QA testing, and technical writing
• Participated in a strategic planning effort aimed at migrating Confidential AS/400 documentation from a printed book to an exclusively electronic format
• Migrated AS400 security printed books to online format for the Confidential AS400 Information Center web site resulting in significant savings in publishing and shipping expenses

Confidential

OWNER/COMMUNICATION CONSULTANT

• Led a small staff of writers and skilled support personnel in providing management consulting and fund raising services to nonprofit organizations
• Coordinated efforts among collaborative groups of state, local, regional businesses and nonprofit organizations. Clients included The Salvation Army, Oregon Public Broadcasting (OPB), Oregon Health Sciences University (OHSU), Intel, Oregon Department of Education and many others
• Raised over 1.5 million dollars from foundations, corporations, and government funding sources to meet the needs of our clients and community
• Trained 50 nonprofit development staff in the art of writing successful grants