PROFILE SUMMARY:

• Highly seasoned professional with strong technical & functional expertise and over 20 years of experience in IT, Consulting & Healthcare.
• 10+ years program and project management experience defined by a solid execution style and methodology for working with clients, vendors, business partners and end users to manage timelines and delegate tasks.
• 10+ years of experience designing, configuring, customizing and integrating large scale ERP Systems and Healthcare Software Solutions.
• 5+ years Medicaid Managed Care, Claim Adjudication and Operational Services experience.
• 8+ years actively certified Project Management Professional (PMP).

EMPLOYMENT HISTORY:

Confidential, Wayne, PA

Senior Project Manager

Responsibilities:

• Manage up to 15 high priority cross-functional projects to help colleges and universities upgrade to a new Banner 9 ERP platform, while converting from Oracle forms to Java based forms.
• Assemble project teams by assigning individual responsibilities, identifying appropriate resources needed, and developing schedules to ensure timely completion of each project.
• Work with client technical and functional resources to prepare environments for off-shore development teams in India (Harman) and Portugal (Morphis).
• Lead kick-off; weekly touch point; test case development; user acceptance testing; and knowledge transfer with the client project team and Ellucian Technical Leads to ensure the project milestones are met and dependencies are tracked.
• Develop and maintain positive and effective working relationships with team members, client stakeholders, 3rd party vendors and peers.
• Translate customer's business needs into project requirements while anticipating and mitigating risks and identifying opportunities for improvement.
• Provide timely and constructive performance feedback regarding resources assigned to projects.
• Monitor revenue recognition through timely review and approval of time sheets, expense reports, billing request documents, and change requests.
• Facilitate discussions with appropriate leadership and key sponsors to negotiate key decisions related to the triple constraints (time, cost, scope) while maintaining excellent customer satisfaction.
• Improve team dynamics and performance by building team cohesiveness through leadership, mentoring and motivation to facilitate cooperation, ensure project efficiency, and boost morale.

Confidential, Fort Washington, PA

Senior Project Manager

Responsibilities:

• Proactively monitored and controlled issues, risks and decisions while developing contingency plans and identifying recommended solutions and/or escalation points based on priority and impact.
• Monitored and reported on issues using Parature, JIRA and Zendesk cloud-based tools to track and manage test cycle failures, software enhancement requests and post-go-live production support.
• Prepared and communicated progress to stakeholders via weekly status reports and to executive leadership teams by facilitating routine steering committee meetings that were geared toward sharing candid and honest feedback to the right people, at the right time.
• Negotiated internal and external resource allocation while directing activities and providing coaching and feedback on performance.
• Acted as a liaison between Client resources and internal Business Analysts, Developers and QA resources while driving execution, accountability and adherence to scope, timelines, business requirements and project management methodologies.
• Proactively managed expectations and built productive relationships with clients and vendors to foster effective execution and collaboration during and after implementation.
• Met financial objectives by forecasting requirements; monitoring implementation budgets; analyzing variances and initiating corrective action plans as needed.

Confidential, Philadelphia, PA

Manager, Program and Portfolio Management

Responsibilities:

• Managed internal and external Business Analysts and technical Developers as well Project Managers to implement strategic corporate projects focused on regulatory compliance, enterprise transformations, performance improvements and technology enhancements.
• Collaborated with Business, IT, Vendors and other Consulting Firms to negotiate for resources and provide feedback regarding availability, workload and performance.
• Acted as the key point of contact/escalation to manage expectations and address client concerns, issues and risks throughout the engagement.
• Followed and promoted Agile Methodologies to maximize iterative requirement definitions, testing cycles and release timelines.
• Conducted cost benefit analysis (CBA) to ensure projects and initiatives strategically aligned with organizational goals.
• Used Microsoft Project, PowerPoint, Excel, SharePoint and Visio to monitor and track status, resource allocation and financial impacts while collaborating with various stakeholders to streamline the process of addressing issues, risks and dependencies across the enterprise.

Confidential, Philadelphia, PA

Director, Program Management Office

Responsibilities:

• Managed and directed the planning and implementation of major strategic Healthcare projects including, but not limited to, Centers for Medicare & Medicaid Services (CMS) mandates; Presumptive Enrollment Eligibility; HEDIS Reporting Initiatives; and ICD-9/ICD-10 Assessments.
• Managed a matrixed organization of BA’s and PM’s while implementing strategic and compliance oriented initiatives to improve efficiencies; enhance technology and/or increase operational cost savings.
• Obtained business user, system and vendor commitment of people and resources to implement projects using cross functional teams, consultants and off-shore resources.
• Enforced project planning phases and methodologies to ensure successful implementation of projects on time and within budget.
• Used Innotas to track and monitor project requests, resources, financial reporting, issues, risks, decisions and project status/health.
• Worked in a collaborative manner with all departments within the Confidential to conduct ongoing analysis of Medicaid data, processes and procedures to identify opportunities for improvement.
• Led the development and implementation of initiatives aimed at improving performance within Operations, Information Services and the Project Management Office.
• Used continuous quality improvement techniques to improve business process workflows, claims processing and administrative costs.
• Oversaw all aspects of PeopleSoft HRMS (Position Management, Training Administration, Benefits Administration, Time & Labor and Payroll Interface) and Financials (GL/Purchasing and Accounts Payable) applications.
• Led team members in determining system implications due to upgrades and system changes and directed technical development efforts by determining the appropriate design approach to ensure maximum efficiencies and adherence to programming standards.
• Managed a team of functional business analysts and technical developers to analyze, design and implement system upgrades and enhancements.
• Adhered to and supported Agile methodologies to maximize collaborative efforts and effectiveness while transitioning from a traditional waterfall application development methodology.
• Analyzed, defined and documented requirements for data, workflows, logical processes and operating system environments while interfacing with other internal and external applications and teams.

Confidential, Blue Bell, PA

Project Manager

Responsibilities:

• Managed a team of 10 remote/off-shore testers to execute unit, link and system integration testing efforts during an upgrade to Oracle Project Accounting (OPA) 11i.
• Provided support to the overall ERP Oracle program as it related to upgrades, expanded use of standard functionality, elimination of customizations, testing and production support.
• Provided leadership and support to global implementation processes by validating conversion data and conducting user training/demonstration as needed.
• Defined, designed, tested and implemented new business processes as appropriate.
• Upgraded employee and manager self-service web pages that were accessed by more than 27,000 employees and managers worldwide.
• Developed a web-enabled compensation planner tool to replace a manually administered, paper driven Stock and Bonus Awards process.
• Supported, debugged and troubleshot technical issues reported by business owners and end-users.
• Developed technical standards and methodologies to support organized, consistent and well-documented customization efforts.
• Administered technical and functional cross training sessions to IT staff as new technology/functionality became available.

Confidential, New York, NY

PeopleSoft Consultant

Responsibilities:

• Developed and maintained Financial Lotus Notes Database Applications for regional budgeting and financial analysis.
• Designed custom reports to extract data using R&R Report Writer and managed the Client Accounting System (CAS) database files and indexes.
• Performed database downloads, imports and exports (worksheets, Confidential files, print files, etc.) to create reports designed for decision making and analytical manipulation.
• Performed system updates and maintenance while coordinating system down time and ensuring data integrity.
• Trained end users on Lotus Notes Applications, Report Writing and CAS processing standards.