RAJ BAMA

SUMMARY:

• A senior IT professional with extensive experience as a program manager managing project planning initiation, planning, implementation/execution, monitoring and controlling, closure, governance and owning executive dashboards for multiple simultaneous complex projects. Proven track record of ensuring the projects delivered to the highest quality, within budget by effectively organising, managing and utilising all resources. Introduced Lean/Agile tools and techniques for Rapid software delivery and process improvements. Articulate and detail oriented professional with strong analytical and ability to build expertise quickly in complex and challenging situations.

PROFESSIONAL EXPERIENCE:

Confidential

IT Program Manager

• Responsible for driving program management under the guidance of PMO organization. Managing multiple project managers working on concurrent agile projects. Oversee Budget, Resource management and successful delivery of software projects to internal/external stake holders. Create/Maintain program level SLA with stakeholders. Owned and managed portfolio level master resource plan to forecast resource report at project and portfolio level to keep product portfolio within the budget ($19M).
• • Managed QM Stars and HEDIS portfolio by leading multiple concurrent QM Stars & HEDIS releases using agile methodology. The scope include concept to delivery working with multiple project managers to provide project status, milestone reviews and overall project plan to stakeholders.
• Worked with product owners on new requirements drafting statement of work with stakeholders to drive requirements and plan future releases. Assign projects to project managers under the guidance of PMO.
• Responsible for supporting post production issues working with O&M (Operations and management) team to ensure timely resolution within warranty period and beyond.
• Owned program level risk management to identify, manage and communicate risks to internal/external stakeholders.
• Responsible for delivery of all project artifacts to adhere PMO guidelines. Implemented best practices and knowledge sharing to promote continuous improvement under guidance of PMO.
• Worked with project manager to prepare weekly status report to present Stakeholders and track outstanding items including changes to the scope, budget or release dates.
• Owned portfolio level master resource plan to predict resource requirements and forecast to senior management. Managed financial model to forecast potential financial risk for the ongoing projects. Administered PlanView tool to manage portfolio resources at project level.
• Managed risks, dependencies and timely escalations to business owners for multiple concurrent projects. Monitors team dynamics and team accountability related to delivery commitments.

Confidential

IT Program Manager

• Coordinated with departmental scrum masters on a various projects to generate various statistics provide executive summary to senior management.
• Developed and initiated KANBAN processes for one of the pilot projects to improve program delivery just in time for few weeks and switched to GE Project management methodology Fast Work and tools like JIRA.
• Trained internal stake holders on Agile/Scrum methodology; Implemented Agile processes in the GGO (Global Growth Organization) touching sourcing, finance department. Managed sponsor and stakeholder expectations and relationship including Investigate non - standard requests and problems for the regional wireless project.
• Executed integration project for an acquired business to train, implement GE tools and processes within aggressive timeline in the budget without disrupting business operations earned recognition by senior management.
• Outlined project schedule in JIRA to implement machine to machine integration (M2M) to improve services efficiency for western Canada region including risk management, investments, saving and return of investments
• Provided project management leadership to GE Canada CASL (Canada Anti-Spam Legislation) using pertinent email data to identify gaps in regulation and business practices. Managed scrum team to develop & implement common tools, processes & practice to meet regulatory requirements on time.
• Chaired monthly wireless council meetings, status update on various projects. Presented analytics in the executive dashboard that provided status, value and benefits of ongoing projects.
• Selected and implemented agile development practices according to the application requirements for every project

Confidential

IT Project Manager

• Coordinated cross-functional and virtual teams, operations, finance, engineering through multiple projects varying releases of product life cycle such as Test/Behavior Driven Development, Refactoring, Pair Programming (Extreme Programming/XP), and Agile Estimation and Planning
• Managed team of project managers in 4 continents to ensure product installation, servicing and upgrade occurs on time to ensure no disruption to critical patient care.
• Formulated and implemented End of Life strategy for LIS product. Collaborated with senior management on business divestiture to mitigate organizational/regulatory risks and align with financial Goals & Objectives. Worked on self-sustainable project to provide a premium support to customers that increased revenue by 20%.
• Introduced Rapid Delivery Cycle (RDC) using Agile methodology and CPR Model (Cycle Product Release) for multiple scrum team to reduce release cycles time & feature backlog.
• Increased velocity of scrum team by training and trystrom methodology.
• Introduced & taught Scrum, functional testing, performance testing, test case management & product backlog management.

IT Project Manager

Confidential

• Led Lean Six sigma/Kanban project with the cross functional team under the guidance of black belt team to reduced manufacturing time by 50%.
• Enabled improvement in team delivery commitments and capacity planning for sprints by identifying & tracking hidden tasks that increased customer satisfaction.
• Envisioned and implemented system level end-to-end test strategy project for verification, validation and performance testing and increase test coverage for legacy and new version of Centricity products. This resulted in full compliance with ISO & FDA regulation and helped maintain operative license in regulated space.
• Removed impediments and protected team members from interruptions and distractions to maximize productivity. Encouraged and implemented process improvements. Created team-building opportunities.
• Published monthly process/performance scorecards of global test data to meet GE operational excellence requirements and to track test team performance.

IT Project Manager

Confidential

• Led a project to validate 20 software tools including Test Director, ClearCase, Quality center, CVS and InstallShield to ensure regulatory compliance.
• Planned, budgeted and implemented IT infrastructure test environments for new programs.
• Responsible for QA strategy for Ultra 4.0 service pack release by participating in Agile team to meet release date.
• Enforced Kanban principles to improve QA test cycle efficiency that resulted cycle time reduction by 20%.
• Defined, planned and implemented execution of corporate technical and non-technical projects.
• Established QMS in Centricity Ultra Laboratory business and achieved ISO 9001 & ISO 14385 certification. Initiated G-MED, internal/external audits to maintain quality and compliance. Collaborated with engineering team to develop and maintain processes for Verification & Validation (V&V) to improve product quality and customer satisfaction. Collaborated with services team to support existing customers for Centricity Ultra.

Confidential

Software Analyst

• Successfully provided project leadership to the team of developers to complete long-awaited release of TriWin Laboratory software. Led project development team to complete TriWin 7.3 and TriWin 7.4 programs to convert an application from CUI to GUI. Worked on implementation project working closely with services team to implement LIS application in 150+ hospitals across Canada generating revenue of $5.7 million. Recognized with the best employee of the year award of excellence.

Confidential

Software Analyst

• Performed systems analysis, software design, development, and maintenance for POS software.
• Design & coded new POS enhancements working with Business analysis team.
• Developed SQL stored procedures for a databases query to generate business/performance reports.
• Performed requirements to develop sales force automation software.

TECHNICAL SKILLS

Methodology: Change management, Resource planning, Agile/Scrum, Process improvement, Project planning, implementation, QMS, Six Sigma, Kanban

Standards & Protocols: TCP/IP, XML, HTML/CSS/JS, BDD, TDD, ERP

Languages: Java/J2EE, Visual Basic, PowerBuilder, Unify Vision, C/C++, C#, VisualStudio.NET, ASP.NET, JavaScript, XML, XSLT, SOAP, SPML & SAML

Tools: Visio, Rally, PlanView, MS Project, Fastworks, JIRA, WinRunner, LoadRunner, HP Quality Center, ALM-11, StarTeam, CVS, Rational Clear Case, DOORS, Crystal Reports

Databases: Oracle, MS-SQL (Transact SQL), Unify, MySQL, Advantage, MS-Access, xBase.