SUMMARY:

• 16 years of demonstrated experience in developing IT solutions / Infrastructure Integrations with 3 years of experience in Project Management, 8 years of experience in Business / Systems analysis, and over 4 years of experience in software development with fluency in Java.
• Domain experience in Financial Services, Confidential Insurance, Retail, Commercial Property/Casualty Insurance, Auto Insurance and Manufacturing.
• Managed deployment of Confidential cloud controllers & Cloud storage solution for
• Confidential to establish new collaboration service now adopted across business units at nearly two dozen key sites globally.
• Managed Operational risk tool development for Confidential, involving teams in Frankfurt, London, India and Singapore.
• Knowledge of UML, RUP methodologies Rational Suite including Rational Rose, Requisite Pro
• Proficient in creating Use Cases, Sequence Diagrams, and Collaboration diagrams, Activity Diagrams, Class Diagrams etc.
• Business writing skills in writing Business requirements document (BRD), Use - Case Specifications, Functional Specifications,
• Systems Design Specification (SDS), Systems Requirements Specification (SRS)
• Proficient in MS Office suite, MS Visio, MS Project and Lotus Notes
• Excellent communication and presentation skills. Experience working with business users as well as senior management.
• Experience in Project Management, Project Schedule, Project Tracking and Team Management.
• Adept multi-tasker and quick learner, able to facilitate projects through rapid prototyping and usability testing (including experience with Agile/Scrum).
• Experience in conducting D Confidential analysis, GAP analysis, SWOT analysis, Cost benefit analysis and ROI analysis.
• Experienced JAD Facilitator and Meetings Coordinator with excellent inter-personal and conflict resolving skills.
• Excellent team player to work in conjunction with Subject Matter Experts (SME), designers, developers and testers.
• Proficient at tracking the project status and managing the project plans.
• Solid understanding of technical environments using J2EE components in Websphere.
• Experienced in D Confidential extraction, acquisition and d Confidential base monitoring. Strong fundamentals of SQL and d Confidential repositories like Confidential .
• Skilled with environment setup and deployment process.

SKILL:

Rational Tools: Rational-Rose, Requisite-Pro, Clear-Quest, Test-Manager

D Confidential Modeling Tools: MS Visio, MS Word, MS Excel

Testing Tools: Win-Runner, Load-Runner

Operating System: MS Windows XP, UNIX, Linux

Programming Languages: Java

Web Technologies: HTML, DHTML, Java Script, XML, XSL, XSLT, JDBC, Java Beans, ServletsPackages: Oracle 9i/8i/8.x/7.x, SQL Server 7.0, MS-Access, Lotus Notes

Web/App Servers: Apache Tomcat, Websphere 5.1, Jboss 4.2, Glassfish

Configuration Management: CVS, SourceSafe, Rational Clear Case.

Others: HttpUnit 1.5.5, JUnit, Ant, RUP, Agile, Scrum, UML, MS Project, Change Management (Remedy ), Toad Pro, Logistics, Mainframes, Caliber, Business Objects, Dream weaver, Velocity 8.2, OBIEE, Siebel Analytics, Supply Chain Management, Windows SharePoint Services (WSS), Open Text Content Management (Formerly Vignette CMS)

PROFESSIONAL EXPERIENCE:

Confidential

IT Project Manager/Scrum Master

Responsibilities:

• Managed highly visible deployments of Confidential Confidential systems for RA conference rooms at nearly two dozen key sites globally.
• This project consists of 4 primary stakeholders, 2 architects, 8 Engineers, 1 business analyst and 1500+ users budgeted over 2 Million USD.
• Integration manager for Verint program initiatives. Confidential implementation across Confidential and North America and Verint Call Recording implementation across Confidential for 18 countries. Working closely with Confidential d Confidential network, Voice, infrastructure and application teams to build Confidential servers and NAS storage footprint according to Confidential risk and compliance regulations.
• Successfully lead the planning and implementation of Confidential Entry for Confidential sites.
• Interface with SAP Configuration team and customers in HR Service Center to ensure the proper integration of business processes and information
• Lead the infrastructure team of Network Analysts, Security Analysts, Citrix, D Confidential base teams to effectively migrate the Confidential servers and applications from Confidential domain to Confidential . Organized pre and post implementation activities such as user acceptance testing & helpdesk support for each migration.
• Build and maintain vendor relationships and manage the purchase of hardware and software products.
• Prepared and maintained project plans and track activities against the plan, providing regular and accurate reports to customers and line management as appropriate.
• Monitored project costs and schedule to ensure that the project does not exceed the approved budget and stays within prescribed timeline.
• Coordinated various procurement activities and worked with the vendors to deliver project on time.
• Managed various activities to acquire various approvals at different stages of the projects.
• Responsible for identifying, tracking, and resolving/mitigating project issues/risk.
• Develop and Revise project plans according to updated scope.

Technologies/Tools: MS Project, Unix, XML, MS Visio, Cloud computing, Palo Alto, STaaS, MYSQL, Active Perl, SCCM, Confidential CSP, Agile, Scrum, Waterfall

Confidential

IT Project Manager

Responsibilities:

• Managed implementation of Confidential Confidential (ICO) cloud project leading team to build 4 cloud regions, implement VM auto provisioning of Windows and RHEL Linux servers with IIS, WAS/IHS, SQL and Oracle patterns, and integrate with client's Service Now and active directory.
• Prepared and maintained project plans and track activities against the plan, providing regular and accurate reports to customers and line management as appropriate.
• Managed 5-10 Releases/month in dynamic and constantly changing environment.
• Responsible for supporting Confidential ’s client migrations to cloud based IT service delivery, creating automated cloud enabled services which transforms manual tasks from traditional strategic outsourcing to automation, thereby reducing costs while maintaining service quality.
• Monitored project costs and schedule to ensure that the project does not exceed the approved budget and stays within prescribed timeline.
• Managed various activities to acquire various approvals at different stages of the projects.
• Develop and Revise project plans according to updated scope.
• Proactively managed the communication, risks, issues and action items in a centralized Confidential site. Also created and published project metrics for the visibility into project performance.
• Effectively managed business and technical stakeholders for developing end user materials and end user functional testing.
• Technologies/Tools: MS Project, Unix, XML, MS Visio, Cloud computing, Confidential ICO 2.5, RHEL, SoftLayer, Agile, Scrum, Python

Confidential

IT Project Manager/Business Systems Analyst

Responsibilities:

• Lead the infrastructure team of Network Analysts, Security Analysts, Citrix, D Confidential base teams to effectively migrate the Confidential servers and applications from Confidential domain to Confidential .
• Organized pre and post implementation activities such as user acceptance testing & helpdesk support for each migration.
• Generated security scan analysis reports for over 150 UNIX / Windows servers using MYSQL, Active Perl & XML for Server Remediation project.
• Responsible for delivering artifacts such as Product backlog, User stories, Agile team estimates, Sprint backlog, Sprint burnt down charts. Responsible for conducting team Retrospective meetings.
• Build and maintain vendor relationships and manage the purchase of hardware and software products.
• Prepared and maintained project plans and track activities against the plan, providing regular and accurate reports to customers and line management as appropriate.
• Monitored project costs and schedule to ensure that the project does not exceed the approved budget and stays within prescribed timeline.
• Coordinated various procurement activities and worked with the vendors to deliver project on time.
• Managed various activities to acquire various approvals at different stages of the projects.
• Responsible for identifying, tracking, and resolving/mitigating project issues/risk.
• Develop and Revise project plans according to updated scope.

Technologies/Tools: MS Project, UNIX, XML, MS Visio, Cloud computing, Palo Alto, STaaS, MYSQL, Active Perl, SCCM, Confidential CSP, Agile, Scrum, Waterfall

Confidential

Business Analyst / Sr Application Support Analyst

Responsibilities:

• Interacted with the customer to gather requirements, and to arrange the testing and implementation criteria
• Analyzed the business requirements and provided estimates
• Responsible for providing core production support of Confidential, Rate Management System and other M&I websites / Back office systems
• Managed the conversion of Confidential websites to a new platform.
• Collaborated with the customer to identify and discuss operational problems, desired system functionality.
• Facilitated JAD sessions with management, development team and users to refine functional requirements.
• Participated in Business Modeling by understanding the needs of the business, and also documenting Business Use cases(initial) as well as System Use cases
• Analyzed the day to day issues raised by business users and provided the resolution.
• Conducting email communication with account management, project owners, key business users to collect requirement and business process information.
• Responsible for planning and execution of weekly configuration changes.
• Involved in the implementation & customization of Confidential products ( Confidential )
• Designed and developed Use Cases, Activity Diagrams, and Sequence Diagrams.
• Involved in back end D Confidential base Modeling, D Confidential Definition, Sample D Confidential sets.
• Performed extensive business requirement analysis along with D Confidential and Gap Analysis.
• Documented and delivered Functional Specification Document to the project team
• Responsible for documenting the quarterly user audit reports.
• Involved in the User acceptance Testing ( UAT) and documented the test scenarios and outcomes
• Involved in application maintenance and was coordinating the activities with the other developers.
• Supporting the testing in different environments like SIT ( Systems Integration Testing), PT (Product Testing), Pre-Production for User Acceptance Testing.

Technologies/Tools: Open Text CMS (Formerly Vignette CMS), Vignette Portal, Jboss 4.2, Apache 2.2, Java/J2EE, Solaris 10, Oracle 10g, MS Project, MS Visio, XML, XSLT, UML, MS Excel

Confidential

Business Analyst

Responsibilities:

• Documented workflows and results of business analysis and obtain sign-off from client on specifications.
• Worked with different business users to develop Business requirement specifications.
• Designed and developed Use Cases, Activity Diagrams, and Sequence Diagrams.
• Performed extensive business requirement analysis along with D Confidential and Gap Analysis.
• Documented and delivered Functional Specification Document to the project team

Technologies/Tools: Mainframes, Oracle 10g, MS Project, MS Visio

Confidential, Pittsburgh, PA

Business Systems Analyst

Responsibilities:

• Worked with different business users to develop Vision document and Business Requirement Specifications.
• Conducting email communication with account management, project owners, key business users to collect requirement and business process information.
• Documented and delivered Functional Specification Document to the project team
• Analyzed the problem domain, specified features, established baseline architecture and risk analysis
• Identified the GAP’s by analyzing the D Confidential mart instance and provided alternative solutions as well recommended changes to d Confidential base
• Involved in the design and development of ETL Mappings for the source systems d Confidential extractions, d Confidential transformations, d Confidential staging, movement and aggregation.
• Identified the appropriate facts, metrics, hierarchies, and territories to structure the initial conceptual model of the business from the requirement documentation.
• Developed various reports using OBIEE presentation services.
• Involved in Production Support, UAT and sign-off from the users.
• Involved in back end D Confidential base Modeling, D Confidential Definition, Sample D Confidential sets.
• Performed extensive business requirement analysis along with D Confidential and Gap Analysis.
• Collaborated with the customer to identify and discuss operational problems, desired system functionality.
• Facilitated JAD sessions with management, development team and users to refine functional requirements.
• Involved in back end D Confidential base Modeling, D Confidential Definition, Sample D Confidential sets.
• Involved in application maintenance and was coordinating the activities with the other developers.

Technologies/Tools: OBIEE 10.1.3.3.2, Informatica, Oracle, MS Project, MS Visio, XML, MS Excel, Adobe Reader 9, MS Access

Confidential

Business Analyst

Responsibilities:

• Worked with different business users to develop vision document and Business requirement specifications.
• Participated in Business Modeling by understanding the needs of the business, and also documenting Business Use cases(initial) as well as System Use cases
• Conducting email communication with account management, project owners, key business users to collect requirement and business process information.
• Analyzed the problem domain, specified features, established baseline architecture and risk analysis
• Collaborated with the customer to identify and discuss operational problems, desired system functionality.
• Facilitated JAD sessions with management, development team and users to refine functional requirements.
• Designed and developed Use Cases, Activity Diagrams, and Sequence Diagrams.
• Involved in back end D Confidential base Modeling, D Confidential Definition, Sample D Confidential sets.
• Performed extensive business requirement analysis along with D Confidential and Gap Analysis.
• Documented and delivered Functional Specification Document to the project team

Technologies/Tools: .NET, SQL Server, MS Project, MS Visio, XML, XSLT, UML, MS Excel, Adobe Reader 9, Strategy Companion

Confidential, Greenville, WI

Business Analyst

Responsibilities:

• Involved in the requirements gathering, analysis and system setup of a Confidential Account.
• Created Master Template for setting up new customer in Summary of Benefits tool.
• Involved in setting up Replacement Variables, Template types, Content block types, Criteria, Colors and Fonts for the Customers ( Confidential, Confidential, Medica, CCI)
• Involved in uploading the HPMS documents into Confidential Tool.
• Identified the changes (Missing templates, Replacement variables) after the HPMS load.
• Worked with different business users to develop Business requirement specifications.
• Conducting email communication with account management, project owners, key business users to collect requirement and business process information.
• Assisted the customers ( Confidential, Confidential, Medica, CCI) in setting up Tempate types, Content block types, Replacement variables, Criteria.
• Collaborated with the customer to identify and discuss operational problems, desired system functionality, needed for system use and needed products such as how the individual screens should look, alerts, client notices, reports, correspondence, forms, and other Confidential or d Confidential items that will be generated by a user to ensure Compliance with federal and state mandates and to accommodate the business work flows of the affected entities.
• Facilitated JAD sessions with management, development team and users to refine functional requirements.
• Designed and developed Use Cases, Activity Diagrams, and Sequence Diagrams.
• Involved in back end D Confidential base Modeling, D Confidential Definition, Sample D Confidential sets.
• Performed extensive business requirement analysis along with D Confidential and Gap Analysis.
• Analyzed business requirements into high level and low level Use Cases, Activity Diagrams / State chart diagrams using Rational Rose following UML methodology
• Assisted the customer in generating the document ( PDF or XML content).
• Communicated business directives, goals and needs to the technical team.
• Documented and delivered Functional Specification Document to the project team
• Involved in analyzing the key d Confidential for the d Confidential warehouse design as per the information gathered from the SMEs to generate key reports.
• Reengineered the user interface of the application.
• Created D Confidential structure and D Confidential model diagrams associating myself with D Confidential Analyst using MS Visio.
• Created Traceability Matrices and Views to view the relationship/traces between Business needs and business Requirements.
• This enabled the users and managers to monitor the progress of project documentation and development.
• Assist the technical team in translating application functionality into application architecture and the production of a System Functionality document
• Performed extensive business requirement analysis along with D Confidential and Gap Analysis.
• Designed and implemented basic SQL queries for QA testing and report/ D Confidential validation using ToadPro.
• Preparation of high level test cases for Summary of Benefits tool.
• Got involved in the User acceptance Testing ( UAT) and documented the test scenarios and outcomes
• Involved in application maintenance and was coordinating the activities with the other developers.
• Performing extensive requirement analysis including D Confidential analysis.
• Created a test plan for the project and initiated the process of automating the test cases

Technologies/Tools: Lotus Notes, J2EE, XML, XSLT, MS Project, Winrunner 7.0, Oracle 9i, Websphere, Excel, Erwin, UML, Mainframes, RUP, Rational Requisite Pro, Rational Clear Quest, Rational Rose, Rational Clear Case, Adobe Reader 9, SQL, MS Visio

Confidential

Lead Business Analyst

Responsibilities:

• Customized and developed RPD ( Confidential, Confidential and Presentation Layer), configured metad Confidential objects and Web C Confidential log Objects
• Preparation of Business vision documents and Business process flows (using MS-Visio) for executive presentation
• Preparation of requirements traceability matrix within Rational Requisite Pro for the functional requirements of the system
• Helped develop project definition document (PDD) and determined phase wise requirements.
• Performed extensive business requirement analysis along with D Confidential and Gap Analysis.
• Preparation of detailed system requirements from the high level business requirements
• Executive presentations for role based navigation and portal implementation for Global distributed sales and marketing teams
• Initiation and participation in JAD (Joint Application Development) sessions with
• Enterprise Architecture team & other vendor and internal teams to identify reusable components, adopting best practices outlined for Java Struts framework
• Documented business requirements and wrote Use case specification.
• Conducting email communication with account management, project owners, key business users to collect requirement and business process information.
• Documented and delivered Functional Specification Document to the project team
• Designed and developed Use Cases, Activity Diagrams, and Sequence Diagrams.
• Involved in Prototype UI development using HTML for screen development.
• Communicated business directives, goals and needs to the technical team.
• Tracking of project schedule
• Involved in the development of System Test Plan and Test scripts using business and system requirement documents.
• Impact analysis, Defect tracking & change requests made by business units using Rational Clear Quest
• Coaching new Business Analysts in the team and helping them with questions and requirements
• Help Project Managers understand the changes in a project.
• Developed user manual, involved in client personnel, knowledge transfer.
• Created a test plan for the project and initiated the process of automating the test cases using Winrunner 7.0 Involved in Integration testing, System testing, Regression testing using Win Runner.

Technologies/Tools: MS Project, Winrunner 7.0, OBIEE, Siebel Analytics, MS Outlook, SQL, J2EE, Oracle 9i, Websphere, Excel, MS Visio, Erwin, UML, Mainframes, SAS, RUP, Business Objects

Confidential

Business Analyst

Responsibilities:

• Documented workflows and results of business analysis and obtain sign-off from client on specifications.
• Worked with different business users to develop Business requirement specifications.
• Conducting email communication with account management, project owners, key business users to collect requirement and business process information.
• Involved in user requirement gathering, documentation and Prototype UI development using HTML for screen development.
• Communicated business directives, goals and needs to the technical team, which was based in Canada.
• Documented and delivered Functional Specification Document to the project team
• Facilitated JAD sessions with management, development team and users to refine functional requirements.
• Designed and developed Use Cases, Activity Diagrams, and Sequence Diagrams.
• Involved in back end D Confidential base Modeling, D Confidential Definition, Sample D Confidential sets.
• Performed extensive business requirement analysis along with D Confidential and Gap Analysis.
• Created Traceability Matrices and Views to view the relationship/traces between Business needs and business Requirements.
• This enabled the users and managers to monitor the progress of project documentation and development.
• Reviewing the Confidential feeds
• Involved in internal d Confidential base SOX 404 reviews in preparation for the external

Technologies/Tools: MS Project, Winrunner 7.0, Lotus Notes, SOX (Sarbanes-Oxley), SQL, J2EE, Oracle 9i, Websphere, UNIX, Excel, MS Visio, Erwin, Mainframes, UML, Velocity 8.2, XML