PROGRAM MANAGER & SCRUM MASTER

Results-focused leader and MBA with 13 years experience driving turnkey product development for some of the world’s leading technology corporations. Certified Scrum Master and Project Management Professional (PMP) adept at applying all facets of Scrum and Agile methodologies to effectively manage multiple concurrent projects and deliver maximum return on investment in rapidly changing and innovative development environments. Team builder skilled at leading the efforts of multi-disciplinary groups and known for a strong commitment to instilling process best practices with a focus on ongoing training, coaching, and staff development. Areas of expertise:

• Scrum
• Agile Methodologies
• Program Management
• Web-Based Development
• Sprints: Planning, Execution, Review
• Software Development Life Cycle (SDLC)
• Process Design
• Documentation
• Reporting
• Product Demonstrations
• Stakeholder Management
• Communication
• Business Development
• Team Building
• Mentoring
• Training
• Managerial Leadership

TECHNICAL EXPERTISE

• SQL Server
• MS Office
• MS Project
• Visio
• XML
• .Net Framework
• UML
• Linux
• Windows
• Agile Methodologies: Scrum, Pair Programming, Test-Driven Development

PROFESSIONAL EXPERIENCE

Confidential, Richardson, Texas  2007-2009
Leading global telecommunications infrastructure corporation.

Product Line Manager, Enterprise Solutions Division
Directed a 25-member Scrum team in the management of all requirements for Confidential’s Agile Communication Environment (ACE) software product based on SOA technology. Ensured the strategic alignment of the ACE product with a unified communications partnership agreement with Microsoft. Additionally contributed to the product’s business development efforts, managing up to 30 global and Fortune 1000 accounts from initial client relationship building and requirements gathering through solutions development, presentation, and fulfillment.

• Built an estimated $3M revenue pipeline by presenting product demonstrations to key decision makers and by effectively aligning customer requirements with product benefits.
• Selected to represent the ACE product at a variety of major industry trade shows.
• Provided product development expertise to the ACE product’s marketing strategy by proactively initiating a competitive marketing analysis and by contributing to the creation of numerous marketing materials.
• Served as a Scrum coach and as a product owner, building and maintaining the product backlog in a Scrum-of-Scrum environment of more than 5 Scrum teams.

Confidential, Redmond, Washington 1999-2007
Multinational computer technology corporation specializing in software products for computing devices.

Program Manager (2002-2007)

Promoted to lead an internationally dispersed team of US-based developers and China-based testers, driving end-to-end project life cycles focused on the development of training and productivity tools. Executed more than 20 continuous Sprints in Scrum Master and Scrum Coach roles. Oversaw all Sprint planning, daily stand-up meetings, Sprint reviews, and retrospectives as well as creating Scrum artifacts such as Sprint and product backlogs and Sprint burn downs.

• Established an effective, multi-disciplinary Scrum team, introducing the methodology to the team and mentoring each team member in the system’s tools, products, and principles.
• Built a highly functional, widely in-demand Scrum product with .Net and Ajax technologies, securing the offering’s adoption across more than 150 top line Microsoft teams and generating such a positive internal response as to create an external demand for the internal product’s public release.
• Successfully launched the “eScrum” product as a freeware offering to MSDN customers.
• Developed and presented a team training program for more than 500 participants.
• Overcame a challenging language barrier between the Chinese and US team members, enabling strong collaboration by implementing a wiki page, weekly teleconferences, daily email project summaries, and ongoing IM communication.

Software Development Engineer & Tester (2000-2002)
Served as the chief subject matter expert in testing the backend database functions for the MSNIA division, including functions relating to dial-up and broadband service, “poptimization,” business continuity programs, and legacy applications migration.

• Managed the complete product life cycle of the MSN Internet Access (MSNIA) division’s “poptimization” service, serving as the offering’s technical lead while driving the long-term service roadmap.
• Played a key role in bringing MSN’s broadband service to market, receiving senior-level management recognition for collaborating with national telecommunications companies such as SBC, Verizon, and AT&T in aligning front-end service with back-end support.
• Drove the successful migration and validation of 700K broadband customers to a subscription platform.
• Cut test times 30% by developing testing tools using ASP, C#, ASP.Net, and SQL.
• Streamlined operations and service delivery by architecting extensive automation capabilities for MSN’s backend components.

ADDITIONAL EXPERIENCE

• Confidential, Redmond, Washington: Contract Engineer, Client Soft
• Confidential : Analyst Programmer
• Confidential: Software Developer

EDUCATION & CERTIFICATIONS

Master of Business Administration
Master of Computer Applications
Bachelor of Commerce
Certified Project Management Professional (PMP)  Certified Scrum Master (CSM)