SUMMARY:

• Strong history of successful communications, employee engagement development, motivation and planning initiatives. Proven success in developing and delivering business - driven internal communications programs that effectively address corporate operating strategy. Decisive solution-oriented leader with ability to effectively analyze business needs, develop resources and structure, and communicate collaboratively across all levels of the organization.
• Internal Communications Strategy & Execution
• Organizational & Process Development
• HR, Wellness and Benefits Communication
• Multi-media Strategy & Execution
• Technical Communication
• Organizational Change Management
• Employee Motivation and Engagement
• Training Management and Design

PROFESSIONAL EXPERIENCE:

Confidential

CONSULTANT

• Developed change communications program and deliverables for an international manufacturing company’s IT reorganization, with focus on sustaining employee engagement and productivity levels.
• Developed communications plan and deliverables of non-profit organization undergoing strategic business refocus and alignment with external partners.
• Produced business development strategy and communications for boutique consulting firm expanding their human capital and change management practice.

Confidential

• Implemented multi-channel internal communications practice, resulting in satisfaction scores >85%.
• Implemented employee feedback channel, resulting in 200% increase in employee question / comment submissions.
• Managed HR communications, including training, total rewards, benefits, retirement, and engagement.
• Drove corporate value initiative, resulting in adoption of simplified values which all communications were based upon.
• Created company-wide leadership development program, resulting in lower attrition and higher satisfaction scores.
• Improved readership of internal communications through targeted messaging, leadership coaching, and stakeholder relationship building.
• Developed internal 360 feedback coaching capability to leadership and employees.

Confidential

Training & Development Manager

• Led implementation of engagement survey program. Achieved 90% participation rate. Facilitated global action.
• Drove organizational development, including leadership skills, team dynamics, interpersonal communication.
• Reenergized the technical career ladder program. Increased quality and quantity of successful candidates.
• Created knowledge portal to increase understanding of career ladder program and fixed step training requirements.

Engagement / INTERNAL COMMUNICATIONS Manager

Confidential

• Developed team communications processes, templates and toolkits which were adopted as best practices for other project centers.
• Developed protocols, collateral, and communications portal for a 45-person global change team in 6 weeks, resulting in rapid deployment of change activity with key stakeholders.
• Advisor to other business units on engagement survey strategy, planning, execution and action-planning.

INTERNAL COMMUNICATIONS / ENGAGEMENT MANAGER

Confidential

• Developed and delivered employee engagement strategy, resulting in 30% improved employee motivation levels.
• Managed change communications for concurrent engineering process rollout
• Managed rollout and adoption of core values initiative, which was used as best practice for 80,000 employee workforce.
• Directed the design and staffing of rapid response organization to improve support to field organization.
• Improved executive communication programs, resulting in improved participation, strong understanding and satisfaction levels of >85%.
• Delivered internal communications training to front line managers, improving effectiveness of messaging by 80%
• Improved Town Hall programs, resulting in improved participation, strong understanding and satisfaction levels.
• Co-developed instrument and managed rollout of global engagement survey, achieving nearly 90% participation rate.
• Developed award winning videos which helped increase adoption of human resource, safety, and quality programs. Won President’s Award for them.

HR communications project manager

Confidential

• Rapidly developed internal communications solution which gave global stakeholders real time access to critical information due to the urgency of the incident, short time frame, and need to retain essential knowledge within company.
• Commended by President of North America for exceptional results.

Training and Development MANAGER

Confidential

• Managed engagement survey and resulting action planning
• Developed high-performing group of change agents to improve productivity of university relationships
• Significantly improved domain understanding of workforce through targeted communications and multi-prong program of formal classroom training, OJT, developmental roles, and fixed step training curriculum.
• Recognized with President’s Award for Excellence in Recruiting.
• Selected by National Science Foundation to serve on executive advisory board, CMD-IT to further develop professional and academic opportunities for students from underrepresented populations in IT.