SUMMARY:

• Managed Company Separation. Coordinated separation activities of four groups within Confidential’s Customer Care IT department. Ensured awareness and follow through of critical steps and activity reporting needed to complete the company separation. Ensured success of firewall changes by clearly articulating testing needs to business community. Managed highly complex organizational and technical changes.
• Managed Deployment of SFDC. Led worldwide deployment of SFDC within Confidential. Ensured site readiness of over forty sites in all three regions. Organized travel to key sites. Ensured partner compliance of IT requirements resulting in successful deployment of HP’s CRM solution, Careforce.
• Project Managed deployment and implementation of Confidential CRM for company whose yearly sales revenue exceeds $800 milion. Transitioned from Project Manager role to owner of all things Confidential as system usage grew in five year period from just over 300 Sales, Customer First and Credit users to 2700 users companywide. Maintained all customizations and enhancements of SFDC instance of 117,000 accounts with over 40,000 active customers and over 280 Sales Representatives. Solution vastly improved sales team’s ability to manage customer relations by ensuring easy access to timely and accurate customer data.
• Resolved on - going reliability issues with interfaces between ERP system and SFDC. After investigating, testing, and evaluating alternative solutions, recommended and configured optimum cost effective solution using InformaticaCloud. Updated solution ensures that customers’ sales history is immediately available at the beginning of each new month which increased revenue by focusing Sales team’s attention on areas of greatest need.
• Designed and configured solution to automatically update Confidential users from company directory. Complexity of business requirements was preventing Confidential partner from moving forward with introduction of Remedyforce for IT HelpDesk and Facilities. Suggested utilizing SFDC Custom Object to map attributes in LDAP to SFDC User Roles and Profiles. Proposal ensured appropriate visibility of incidents based on reporting structure. Idea was described by manager as “elegant” and quickly adopted as the best approach.

PROFESSIONAL EXPERIENCE:

Confidential, Austin, TX

Careforce Deployment Manager

Responsibilities:

• Managed worldwide deployment of Confidential, Confidential’s highly customized version of Confidential, to three regions.
• Validated site requirements for each site, coordinated travel for IT personal, reported IT issues to upper management and ensured resolution.
• Managed separation activities of IT department. Ensured prompt completion of work and consistent and accurate reporting to IT management and business teams.
• Presented on multiple topics including firewall concerns resulting in successful separation of Confidential into Confidential, Confidential as two separate companies
• Co-led initial stages of migration of Customer Relationship Management solution from SFDC based to solution to Oracle CRM.

Confidential, CA

Importer and distributor

Responsibilities:

• Provided global support to end-users and acted as the primary point of contact for support of SFDC.
• Performed all SFDC administrative tasks including setting up page layouts, creating and maintaining profiles and users, building views, reports and dashboards. Modified apex classes and triggers.
• Designed and maintained multiple custom objects to meet the business requirements of the Sales and Customer First / Credit teams.
• Maintained and project managed all customizations and enhancements to Confidential . Provided advice and solutions on business requests, inquiries, and issues. Provided to Customer First and Credit end users on SFDC reports and views.
• Ensured continuous data integrity using Informatica Cloud. Created and maintained batch jobs that pulled information from AS400 ERP system to SFDC on a regular basis.
• Designed Confidential interface between Company Directory and Confidential, which was needed for Confidential Remedyforce. Utilized custom object to meet the business requirements of role hierarchy and access to incidents based on reporting structure.
• Collaborated extensively with cross functional teams to improve overall operations processes.
• Used visual force pages and apex code to allow credit representatives to view over five years of credit notes with the click of a button.

Confidential

IT Project Manager

Responsibilities:

• Introduced Confidential’s Web Time Sheet, a cloud computing solution for Human Resources used to maintain employee time off information. Migrated from dispersed excel spreadsheets to centralized solution. Controlled expenses through increasing visibility of paid time off.
• Managed integration of Vertex’s Sales Tax software with ERP system to ensure compliance with sales tax laws for drop shipments. Avoided fines exceeding a quarter of a million dollars.
• Reduced costs for indirect procurement by deploying Puridiom’s approval and acquisition solution.
• Managed deployment of Confidential which increased revenue through better customer relationship management.

Confidential, CA

IT Project Manager

Responsibilities:

• Led worldwide software application project for Confidential’s Credit organization using Oracle DBMS. Developed Confidential to ensure instantaneous aggregation of customer exposure on a global basis. Introduced software solutions worldwide.
• Managed costing solution to meet business requirement of holding data to ensure integrity and accuracy. Ensured competitive pricing of personal computers by accurately computing costs.
• Provided technical and developed material for development teams.
• Led Application Performance Forum which improved the performance of software applications utilized throughout Confidential . Used software performance expertise to tune programs.
• Managed user forums to keep user system managers informed of system updates, changes, and enhancements. Greatly increased awareness of available and upcoming technical solutions.
• Continuously resolved high variety of business problems by providing on-going support to development teams
• Led highly synergistic team on migration to new technology. At a subsequent business conference, gave a presentation to hundreds of people on effective team management based on this project.