SUMMARY:

• Experienced IT executive with proven results in driving diverse professional teams of up to 130 people while serving high - tech, healthcare, IT services, government and retail sectors for various companies including start-up ventures and Confidential 100 companies.
• Recognized for innovative, strategic approach to Program Management, Strategic Planning, Quality Assurance, and Software Planning and Implementation.
• Respected leader in aligning IT and business, team building, process modeling, negotiating, influencing, and presenting to all levels. Accomplished ability to identify gaps and determine solutions between business requirements and software applications.
• Established leader with extensive experience writing, analyzing, and responding to RFPs for multiple clients and projects.
• Able to negotiate favorable rates and terms for vendor contracts to achieve the highest quality while ensuring all contract requirements are met.
• Extensive experience leading enterprise project teams to migrate legacy systems to new, more robust solutions while implementing new processes and systems.
• Accomplished at selecting and driving teams to implement ‘best of breed’ solutions to ensure client satisfaction.
• Established Enterprise Application Implementation practice and led practice to $20M in revenue in less than a year.
• Achieved ROI of >$1M post implementation for enterprise wide CRM implementation.
• Guaranteed $7M contract deliverable by reorganizing global team and implementing new Enterprise application to manage deliverables in a complex, distributed environment.
• Authored PM strategies, methodologies and tools, resulting in reduction in cost of 12% while increasing quality.
• Managed IT team to maintain 99.8% uptime across all Enterprise IT systems.
• Developed release management process for implementation projects resulting in a defect rate reduction of 9%.
• Guaranteed multi-year contract by revolutionizing the testing strategy to include a new testing methodology incorporating testing automation and end to end testing.
• Increased global IT organization productivity by 10% implementing new Agile processes and tools.
• Global Portfolio Management experience for enterprise applications, including executive P&L responsibility.

SKILL:

Strategic Planning Program Management Enterprise Software Development Management Service Delivery Organizational Change Management Operations Management Business Analysis and Process Modeling Quality Assurance IT Strategy and Execution Technical Project Management Global Team Building and Mentoring Customer Relationship Management Vendor Management

PROFESSIONAL EXPERIENCE:

Manager, Program Management

Confidential, Atlanta, GA

Responsibilities:

• Manage program managers for software development teams.
• Manage the implementation and change of converting organization to an enterprise Agile process and tools.
• Develop and implement process for requesting funding for new development, tools, environments, and processes including working with teams and vendors to understand cost and ROI on all efforts.
• Work with portfolio team to streamline and refine process for financial management of software development projects to ensure tracking planned versus actual in an Agile environment.
• Manage team to implement new solutions and processes for SDLC Automation, Agile, DevOps, CI/CD, Environment Management, D Confidential -Driven Development, Asset Management, and Enterprise Tools.
• Partner with leadership to develop, define, and pilot Agile including developing processes, plans, standard reporting, and portfolio processes.
• Work with leadership to define, develop, and implement KPI program and dashboards to track, report, monitor, and manage issues and trends.

Program Manager

Confidential, Atlanta, GA

Responsibilities:

• Manage Enterprise Environment, D Confidential, Tools, and Performance Engineering program to identify and develop solutions to enhance existing process, add new solutions, implement enterprise Agile processes, and identify areas where new tools and development is needed.
• Develop treatments, one-pagers, and budgets for new development, tools, environments, and processes including working with teams and vendors to understand cost and ROI on all efforts.
• Work with portfolio team to streamline and refine process for treatments in specific types of business units to meet Enterprise requirements.
• Manage team to implement new solutions and processes for SDLC Automation, Agile, DevOps, CI/CD, Environment Management, D Confidential -Driven Development, Asset Management, and Enterprise Tools.
• Partner with leadership and various MST and MCOM teams to develop / refine and pilot Agile processes, tools, and reporting.
• Work with leadership to define, develop, and implement KPI program and dashboards to track, report, monitor, and manage issues and trends.

Sr. Project Manager

Confidential, Atlanta, GA

Responsibilities:

• Managed process maturity program to identify and develop solutions to gaps in existing process and identify areas where new process development is needed.
• Managed team to implement new enterprise Agile, environment management, and test d Confidential management solutions and processes.
• Managed team to implement new Agile tools and supporting processes.
• Developed a roadmap for the Direct to Consumer organization for new processes including adoption,, compliance, and governance plans for Agile transformation.
• Partnered with leadership and other teams to develop and pilot Agile processes and tools.
• Worked with leadership to define, develop, and implement process maturity metrics program to track issues and trends.

IT Director

Confidential, Atlanta, GA

Responsibilities:

• Developed and implemented the IT strategy and processes for IT, operations, service delivery, and infrastructure for a new business in IT managed services.
• Established project management office (PMO) and developed processes for project governance, requirements, design, development, testing, compliance, deployment, and defect management using both Agile and waterfall methodologies.
• Managed teams of project managers, developers, business analysts, quality and testing resources to analyze and implement IT CRM and ERP solutions.
• Developed a key process roadmap for the service delivery organization and developed roles, SLAs, pricing models, and service offerings.
• Conducted JAD sessions with clients for upcoming projects to develop requirements, work breakdown structure (WBS), project roadmaps, and project plans for development, testing, implementation, and governance following project management (PM) best practices.
• Designed solutions and managed projects for client implementations using both Agile and Waterfall methodologies maintaining a Customer Satisfaction (CSAT) rating of 99% during my tenure.

IT Manager

Confidential, Atlanta, GA

Responsibilities:

• Managed a Quality Assurance (QA) division supporting Medicaid Management Information System (MMIS) implementation projects for the State Government Healthcare portfolio.
• Developed and implemented processes and process changes to align with agile methodologies.
• Developed QA roadmap for future MMIS implementations to adhere to agile best practices for projects.
• Developed and managed QA PMO strategy to adhere to emerging corporate strategy.
• Functioned as Program Executive to clients for Enterprise QA Team.
• Managed teams of 5 - 130 managers, leads, and analysts in US and offshore to support a MMIS custom application consisting of over 5M lines of code and over 50K test scripts.

IT Manager

Confidential, Atlanta, GA

Responsibilities:

• Established a QA division to support CRM and ERP development projects for the retail services portfolio.
• Managed teams of 5 - 75 engineers in a matrixed, global organizational structure, including budget and headcount.
• Partnered with CMMI level 5 organization to execute testing for 132 applications to support 2000 global locations.
• Implemented core metrics/ SLA strategy to adhere to Six Sigma and CMMI quality initiatives increasing productivity without increasing headcount.
• Managed team and project for Six Sigma Black belt program for the Retail Systems Portfolio resulting in operations cost reduction of 7%.
• Managed team and project for Global PCI implementation to ensure regulatory requirements were met.

PMO Practice Manager

Confidential, Atlanta, GA

Responsibilities:

• Established PM practice to deliver Enterprise ERP and CRM solutions using Agile, Waterfall, and PMI best practices.
• Developed and implemented corporate PMO processes and strategies.
• Developed internal standard project toolkit including processes, templates, and tools for standardizing analytics, governance, and deliverables for Agile and Waterfall projects.
• Developed and implemented strategy utilizing onshore /offshore model for design, development, and testing.
• Maintained all IT division internal and external program budgets.
• Developed enterprise release management strategy resulting in a 9% decrease in deployment time and defects.

Sr. Project Manager

Confidential, Raleigh, NC

Responsibilities:

• Managed CRM implementation projects using several software solutions in a client facing role.
• Collaborated with partners and senior project managers to develop PM processes and best practices.
• Collaborated on standard PM toolkit for all client implementations to follow best practices for delivering solutions.
• Developed project workplans, risk management plans, issue tracking logs, identification of interdependencies, WBS, roadmaps, communication plans, analytics, and client deliverables for projects.
• Worked with clients to plan and develop testing strategies and to establish client QA labs for test execution.
• Maintained project budgets and timelines and reported project health to executives following multiple PM models including Earned Value Management (EVM) guidelines.

Sr. Project Manager

Confidential, Atlanta, GA

Responsibilities:

• Developed CRM and ERP solutions to solve customer issues and enhance functionality of customer tools.
• Tracked project workplan, milestone performance, project status and deliverables and reported to executive leadership utilizing multiple PM techniques.
• Developed WBS, project charter, requirements specification, design plans, development schedules, and test plans.
• Conducted project kickoff, JAD sessions, daily/weekly/monthly project status meetings, executive project reviews, project close-out, and post mortem meeting presenting to all levels within the client organization.
• Authored request for proposal process and co-authored QA and PM processes.
• Maintained budget and expense tracking for project and project teams.