SUMMARY:

An experienced Senior IT Project Manager with 14+ years of experience in managing large IT Project with Fortune 500 clients across multiple domains like End User Computing, Retail, E - commerce, Technology, Healthcare and Life Sciences.Hands on experience around formal Agile and Waterfall project management methodology, practice and techniques. Expert in project planning, scoping, scheduling, forecasting, estimation, system analysis, troubleshooting, quality control & tracking of results and metrics reporting. Experience in managing projects to migrate applications and environments in Cloud/VMWare.

AREA OF EXPERTISE:

• Project Management Change Management Project/Release planning
• Cloud Computing Executive Level Reporting Problem Solving
• Strong Analytical Proficient Communicator Resource Management
• AWS, VBlock, Windows 2008 & 2012 server, Redhat Linux 6, Windows 7 & 10, Active Directory, Exchange, F5 load balancing, DNS, DHCP, Oracle 11g, MS Access, MS SQL Server, Remedy & ServiceNow
• MS Project, Clarity PPM, MS Visio, MS Office Suite & SharePoint

EXPERIENCE SUMMARY:

Project Manager

Confidential

Responsibilities:

• Defining project scope, deliverables, roles and responsibilities in collaboration with stakeholders and business partners
• Established, planned & executed major milestone reviews and decision gates to complete the program and project life cycle.
• Ensured all the required products reviewed, including the technical leadership of requirements management, design, implementation, system integration, verification, test, quality assurance, delivery, operations, and sustainment of the technical solution
• Evaluates technological choices (network/hardware related and technology) by querying providers and understanding enough about implications to make choices for the organization that have an appropriate balance between cost /benefit today and future implications and limitations
• Closely worked with solution design, technical teams and vendors from project inception & discovery / requirement gathering phase.
• Co-ordinate meetings, workshops, communications with various parties within and outside the client's team
• Discover the server configurations, document the same & get it approved by Enterprise Architecture for procurement & build
• Document the network components DNS / DHCP & F5 load balancing & Firewall ports configurations
• Identified action items, and risks, ensuring timely assignment and completion
• Prepared project reports for management on weekly, monthly and upon request.

Hosting Project Manager

Confidential, Denver

Responsibilities:

• Developed and tracked scoping estimates, schedules and resource allocation/assignments and utilization.
• Identified action items, and risks, ensuring timely assignment and completion of migration plans
• Prepared project reports for management on weekly, monthly and upon request.
• Facilitate/Track Scoping estimates, resource allocation and costs (including vendors)
• Closely worked with solution design, technical teams and vendors for all reviews and necessary project changes & deployments
• Plan & co-ordinate the production cutover of the infrastructure components for applications
• Provide resilient hardware architecture designs for application team.
• Work with various Datacenter resources and designers to host the application
• Environment Management in line with applicable ITIL framework - Release, Problem, Incident, Change and Configuration Management also, handles Readiness Meetings for all planned Delivery

Cloud Project Manager

Confidential, Wilmington, DE

Responsibilities:

• Responsible for project planning and tracking, budgeting and resource management
• Monitor the progress of various activities to ensure successful completion as per project schedule and meeting the project requirements
• Responsible for tracking the project progress and updates and ensuring quality deliverables from the team
• Plan and schedule meetings at appropriate time points during the project and status reporting up to executive level
• Co-ordinate meetings, workshops, communications with various parties within and outside the client's team to complete all tasks
• Report progress, follow up all outstanding issues with all related parties
• Conduct necessary quality assurance procedures on all deliverables

Cloud Delivery Manager

Confidential

Responsibilities:

• Co-ordinate & liaise with application teams to onboard business critical applications into Vblock private cloud environment.
• Liaison with other teams including Engineering, Infrastructure to maintain maximum availability of applications and deliver a high-quality customer-focused service.
• Audit SLA compliance and proactively identify gaps within existing processes and coordinate with team members to resolve for future avoidance. Identify gaps to drive case reduction strategies.
• Maintained a primary focus revolving around Major Incident handling requiring shorter timescales in reference to restoration of services
• Representation of customer’s weekly operations report & weekly KPI report
• Ensure that the support group manages the incidents in adherence to the process-defined SLA
• Co-ordinate & liaise with vendor & Kaiser application, Infrastructure teams (Unix/Wintel Server, Storage, Oracle Database & network) to restore the incident with quick workaround & drive problem analysis.
• Oversee the vCloud suite server provisioning process to ensure the servers are delivered to end-users in agreed service levels

Technical Project Manager

Confidential, Minneapolis, MN

Responsibilities:

• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Managing the IT Infrastructure setup & availability readiness for the Manhattan WMS 2013 application for Confidential ’s Distribution center
• Accountable for delivery of the project in terms of scope, time, and quality and making sure all the deliverables are approved by project sponsor, PMO and executive teams
• Developed and tracked scoping estimates, schedules and resource allocation/assignments and utilization.
• Identified action items, and risks, ensuring timely assignment and completion of migration plans
• Prepared project reports for management on weekly, monthly and upon request.
• Facilitate/Track Scoping estimates, resource allocation and costs (including vendors)
• Closely worked with solution design, technical teams and vendors for all reviews and necessary project changes & deployments
• Ensuring the infrastructure and its services are up and running meeting predefined SLA.
• Co-ordinated with Dev/QA/Prod teams on applying patches and builds for Manhattan product
• Plan & co-ordinate the production cutover of the infrastructure components for WMS application
• Conducted the Infrastructure Operational readiness testing for WMS application.
• Conducted Go-No Go review meetings with Development/UAT and Production support teams
• Maintained a primary focus revolving around Major Incident handling requiring shorter timescales in reference to restoration of services
• Co-ordinate & liaise with vendor & Confidential Infrastructure teams (Unix Server, Storage, Oracle Database & network team) to restore the incident with quick workaround.
• Lead the network resources on DNS / DHCP & F5 load balancing configurations
• Provide on-going operational support for application server and code upgrades, service pack installations, security updates and troubleshooting activities.
• Managed service-level agreements, SLA dashboards

Service Desk Manager

Confidential, Phoenix, AZ

Responsibilities:

• Managed a project team for implementation of ITIL V3 service management framework.
• Implemented processes for Incident, Problem, Change, Request fulfillment and Service Level Management.
• Responsible for managing and coordinating the complete Incident/Problem & Change Management process End to End
• Co-ordinated with Infra & Application team to understand the current infrastructure & Implemented processes for Incident, Problem, Change Management & Request fulfillment
• Have been a key player in requirement gathering from various Application & Infra owners for Service Now implementation
• Point of contact for all operational, technical issues and escalations
• Conducting monthly review meeting with cognizant management team
• Preparing Client Monthly Status reports and participate in Client reviews
• Identifying the need of training of the team associates for their career development and growth.

Offshore Delivery Manager

Confidential

Responsibilities:

• Manage delivery for IT IS MetLife projects distributed & mainframe teams which supports the capacity & performance management of the MetLife enterprise infrastructure estate
• Implementation of service management framework using ITIL V3. Implemented processes for Incident Management, Request fulfillment and Service Level Management.
• Co-ordinated on the Enhancement of the Web Application of Capacity Management
• Business Impact Assessment and Business Disaster Recovery
• Presenting the monthly client governance meeting, ensuring the client deliverables within SLA
• Conducting monthly review meeting with cognizant management team
• Driving the team on ITIL framework implementations
• Plan for business continuity and disaster recovery
• Identify and mitigate Risks in the project
• Sharing the weekly status report with stake holders
• Identify & drive the service improvement plans (SIP) within the project
• Assessing team performance periodically and coordinating with the management for team performance

Incident Manager

Confidential

Responsibilities:

• Responsible for managing all the Major/Critical business impacted incidents & drive resolution
• Provide a workaround for the major incident to minimize the impact to the business & continue their business operations
• Create & follow up on action Item for all critical incidents
• Business communications for all major/critical incidents
• Responsible for keeping IT management informed of the situation at all times and ensuring that business users are informed of recovery developments and given appropriate technical instruction.
• Monitors problem management database and follows up with assigned personnel to ensure timely resolution
• Perform functional and hierarchical escalations relative to the appropriate Service Level Agreement
• In charge of coordinating and supervising the activities of those technical staff / third party vendors involved in the resolution of the incident.