SUMMARY:

• 12 years of Project Management in technical, functional, and implementation roles.
• 10+ years of d Confidential analytics using primitive and advanced tools.
• 15+ years of technical experience business and systems analysis at companies such as Confidential' End, State of Wisconsin, Confidential, ADP and Confidential (as well as smaller companies) encompassing d Confidential integration ( Confidential ), eCommerce (IT Project management and Business System Analyst roles), accounting, financial, ERP, implementation, government process, off - shore teams and using Agile SDLC and Waterfall SDLC.
• 15+ years of experience managing UAT, unit testing, technical writing of user stories, use cases, d Confidential models, system architecture narrative for business management, SOW's and project plans.
• 15+ years of report writing, reporting tools, d Confidential integration, d Confidential interface creation and d Confidential movement management.
• 6 years of Product Management.
• 4 years of Software Release Management.
• 2 years of software development (coding).
• Expert Confidential Suite user ( Confidential, SharePoint, Excel, Word, PowerPoint, Access) to 2015. Experienced user of MS Project, Rally, TFS, JIRA and Confluence.

EXPERIENCE:

Project Manager

Confidential, Milwaukee, WI.

• Amalgamated 56 healthcare business group members into a functioning project team to implement integrated release plan while engaging software vendor to implement new transcription software/telephony system.
• Networked 3rd party integration business partners to plan for deployment and release of d Confidential bridges.
• Commenced intermingled project plan so that Business project manager could manage project.

Confidential, Washington D.C

Senior Business Systems Analyst

Responsibilities:

• Documented Agile sprint requirements to satisfy government artifact protocols with dedicated developed SharePoint site, and integrated d Confidential .
• Managed, performed and validated testing of Agile sprints, release plan and d Confidential analytics using my crafted test plans and protocols based on business needs and goals using
• Team Foundation Server and SharePoint.
• Achieved extremely effective and improved results using proven Agile testing experience, and best practice methods.
• Led consulting team as Project Manager in Agile Federal government engagement and regulatory process.
• Advocated Agile network support project for Confidential consulting’s use.

Business Analyst

Confidential, Chicago, IL

Responsibilities:

• Drove off-shore Agile development effort of my business requirements using Rally based on technical architect’s design for Confidential .
• Analyzed big d Confidential files for integration using very basic tools, directed d Confidential integration, and assured accurate results during testing.
• Drafted Agile swim-lane drawings and flow charts using Confidential for enhanced global business understanding of design.
• Conceived Agile wireframe models using very basic tools to meet global business functionality needs.
• Facilitated engagement, communication and release schedule of site implementation in multiple global markets.
• Conceptualized and recommended release plan to best meet global business goals.
• Mentored associates in Agile methodology, tracking, reporting, updates, and analysis.

Business Analyst

Confidential, Madison, WI

Responsibilities:

• Accelerated off-shore Agile development effort with expertly crafted user stories and business requirements using JIRA for Confidential, Confluence
• Forged accurate user experience through wireframe analysis.
• Analyzed d Confidential and reporting using Hybris configuration tool.
• Coordinated testing effort of integrated functionality changes.
• Commanded Agile understanding with process and swim-lane functionality flows.

IT Web Business System Analyst Consultant

Confidential, Schaumburg, IL

Responsibilities:

• Advanced effectiveness with improved business processes’ using Agile SDLC, Team Foundation Server (TFS), and SharePoint.
• Brainstormed analysis, contrivance, plotting, and preparation of development requirements for innovative Agile eCommerce project and d Confidential integration ( Confidential ).
• Formulated wireframes, d Confidential and process flows, and swim-lane diagrams.
• Commanded reporting of d Confidential results.
• Deciphered state statutes for online forms reconfiguration.

Confidential, North Chicago, IL

IT Business System Analyst

Responsibilities:

• Elevated Agile software release user acceptance testing (UAT) and regression testing process to professional Confidential standards in first 30 days.
• Invented Agile test protocol ramp-up and developed dedicated SharePoint communications site.
• Produced release testing ramp up process for larger update releases (900+ software functionality changes).
• Evolved project management of existing projects including d Confidential analysis & integration ( Confidential ), FDA medication label enclosure requirement test plan & protocol, d Confidential integrity quality control plan formation ( Confidential ), d Confidential integration and reporting of physician state licensure files ( Confidential ), and change management plan to meet Confidential Corp requirements.

Confidential Village, IL

Integration Project Manager

Responsibilities:

• Presided as Confidential for d Confidential integration ( Confidential ), d Confidential analysis and reporting while troubleshooting fellow PM’s vendor and Confidential challenges.
• Achieved rating of #6 out of 220 PM’s for productivity while recovering lost revenue.
• Cultivated expert project management of client accounts.
• Stimulated success of three new software pilots using dedicated developed SharePoint site.
• Motivated implementation team by interpreting complex business requirements.
• Championed Alliance Partnership with d Confidential integration vendors.

Confidential Village, IL

Integration Project Manager

Responsibilities:

• Propelled effort of 580 client implementations of managed services over one year with Product Management involvement.
• Presided as Confidential for d Confidential integration analysis and reporting.
• Pioneered d Confidential integration best practice, selected and devised contract with preferred 3rd party vendor supplier.
• Educated 25 team members on d Confidential integration
• Heightened Net Operating Income by 10% utilizing these best practices.
• Innovated Confidential quality control plan.
• Controlled document storage using dedicated developed SharePoint site.

Confidential Village, IL

Technical Services

Responsibilities:

• Decreased issue time to resolution by constructing, implementing and maintaining web-based CSR knowledgebase using RoboHelp.
• Instituted best practices using Clarify call tracking and case escalation software.
• Magnified CSR effectiveness by locally managing Internet Security, d Confidential analysis and reporting.

Confidential, Hoffman Estates, IL

Business Analyst Team Lead and Q.A. Manager/Analyst

Responsibilities:

• Delivered Product Management during sunset and full decommissioning of eCommerce products, including P/L ending with positive Net Operating Income (NOI).
• Increased NOI by 80% over prior Confidential and exceeded plan by $97,000 to sunset first company project in the black.
• Gathered, documented and communicated business requirements for many Agile sprints.
• Presided as Confidential for d Confidential integration ( Confidential ) while managing all d Confidential integration, analysis, reporting & d Confidential movement.
• Drove Agile Quality Assurance UAT and Change Management from launch through sunset of products over 6-year period utilizing and off-shore test teams.
• Communicated with vendors while managing many software implementation and integration d Confidential vendor change projects.
• Established best practices for all UAT, billing, and client & consumer support while creating and implementing successful change management plan.

Confidential - Glenview, IL

Senior Support Technician/ Lead

Responsibilities:

• Grew client help desk by 500% and user base by 1200% using state-of-the-art best practices and quality .
• Reduced time-to-resolution by 250% and abandonment rate by 500% by establishing more efficient trouble-shooting processes, developing knowledgebase.
• Achieved 150% error reduction on new laptop rollout using testing best practices, communication of errors, and collaboration on implementation plan.
• Conceptualized, documented requirements, coded, tested, and implemented client’s first web-based knowledgebase using raw HTML in Text pad (~100 pages).
• Focused my 3rd level support activity on integration ( Confidential ), d Confidential analysis and reporting and mentored/trained all new support technicians.