SUMMARY:

• I am a highly motivated Project Manager with over 15 years’ experience, interested in working with people to achieve challenging goals.
• Customer satisfaction is a high priority as is creating quality products and services.
• With my technical and business backgrounds I have a great deal of success working and communicating with people from Technical staff to Executive Management.
• I have utilized multiple Project Management methodologies including Agile, SCRUM and Waterfall. I am also currently completing PMP and ITIL certifications

PROFESSIONAL EXPERIENCE:

Confidential

Business Development Manager

Responsibilities:

• Led the Managed Source Initiative project sponsored by Bill Gates and Steve Ballmer to migrate all of Microsoft’s Windows and Office source code to secure Data Centers
• Developed the Project Charter with Executive Management across all Business Groups to ensure their participation
• Coordinated efforts between hardware vendors and Microsoft engineers to design a fully redundant Server/SAN storage solution. Physical security of the system incorporated locked cages and security cameras restricting physical access
• Worked closely with source code managers to identify the code to be transferred
• Developed and distributed communications of the change and outage windows to all end users
• Coordinated transfer of all source code to the data center with minimal impact to the end user
• Received a “Best of Service” award from the IT group Director for successfully completing the project
• Worked closely with senior management to develop strategies to grow the organization's role in Business Management
• Lead Project Manager for all Microsoft Office and Windows Services being deployed to the Internet, including Office Live and Azure
• Collaborated with Executive Management and Technical staff to deliver projects of more than $40M in value
• Developed the project plan for initial deployment of 20,000 Windows Azure servers across multiple geographic locations
• Managed 30+ simultaneous service software release projects for customers across all Microsoft Business Groups
• Led a cross group team including network, security, Architecture and support to delivery these projects on - time and under budget.
• Achieved a 95% success rate in meeting Time to Market
• Developed Project scope and SOWs for each project detailing resources, schedule and 18 month budget forecast
• Developed a cost allocation tool used to accurately estimate Customer's Operations and Capital Expenditure budget for the Fiscal Year
• Utilized Six Sigma principles to successfully lead a Process Improvement Project to improve customer support processes. Improved customer satisfaction from 75% to 90%
• Led the project to on-board for Fortune 50 companies to Office 365 Exchange
• Developed a Project Management Framework which was recommended by the customer to be adopted as a standard for the organization
• Coordinated directly with each company’s Management and Technical staff to present the project timeline, impact, actions and risks
• Negotiated schedules directly with each customer to ensure that there were no outages
• Led the customer through every stage of the upgrade via international Live Meetings
• Developed a project score card for the O365 management to easily digest
• Managed 50 simultaneous upgrade projects with limited resources with a higher than 95% success rate
• Collaborated with engineering and architect to design and deploy Security and Environmental Control clusters for 15 Microsoft Global Data Centers
• Established new technology deployment processes to segment Server, SAN, and Network components into separate work streams, shortening delivery times by more than 50%
• Led multiple Microsoft Azure cluster deployments to efficiently and effectively deploy $1.7 Million in new hardware
• Investigated and found solutions for critical hardware failures blocking Azure Cluster Deployments
• Deployed over $100 million in hardware over a 3 year period

Confidential

Sr. Project Manager

Responsibilities:

• Managed a $2 Million project to upgrade interface tools for the company’s Enterprise Financial Software.
• Identified 20 Customer Care applications affected by the upgrade
• Coordinated the test of interdependent applications to ensure no interruption to service during the upgrade

Confidential

Sr. Project Manager

Responsibilities:

• Led a project to develop a corporate wide user credentials management solution utilizing Microsoft Forefront Identity Manager
• As the project had not had a project manager assigned to it for more than half of its lifespan, the scope had wandered drastically
• Reviewed the scope and schedule and determined that the project was going to come in late and over budget
• Negotiated a change in the scope with stakeholders to deliver an Identity Management Framework to be used as a base for future projects
• Utilized vendor resources to bring the project in on time and give back $250K to the company
• Managed efforts between Microsoft technical and sales resources and internal Confidential personnel to ensure that all stages of the project were defined and executed properly
• Ensured that accurate timely communications were sent to all North America and UK Retail Stores concerning the changes and impact of the transition. These communications included necessary actions on the part of Retail employees, Store Managers and District Managers
• Successfully drove the team to resolve last minute issues including changes to software requirements