PROFILE SUMMARY:

“Be stubborn on vision but flexible on details” I’m a driven technology leader who is passionate about bringing exciting customer - focused products to market. I’m insightful, quick-learning, and detail oriented individual who thinks creatively to solve complex problems, and makes tough strategic decisions quickly under pressure. I manage high-performing teams that deliver industry-changing results centered on new technologies.

CORE COMPETENCIES:

• Experienced Decision Maker
• Persuasive Communicator
• Drive/Work in Fast-Paced Teams
• Cross-Org Collaboration
• Strategic Planning & Execution
• Global Team Management
• Effective Listener
• Executive Presentation
• Risk Management
• Budget Management
• Resource Management
• Roadmap Creation & Execution
• UX/UI Product Design
• Agile & Waterfall Management
• User Experience Improvement
• Product Marketing/Branding
• Data Collection & Analysis
• Landing/Adoption ManagementWindows, SharePoint, Project
• Power BI, Tableau, Google Analytics
• Office, Excel, Google Docs, OMS
• Azure, ASW, Google Cloud iOS, Android, Windows Phone
• Aha, UserVoice, Frontify, Quip
• TFS, MSDeploy

CORPORATE EXPERIENCE:

Confidential

Senior Program Manager

Responsibilities:

• Managed the Technology Adoption Program (TAP) that included over 100 global customers that volunteered to be early adopters of this product during its development phase.
• Responsible for the roll out, landing, and adoption of operational initiatives to customers for the new product, using a global phased implementation approach.
• Created key processes, product documentation, cross-functional communications, and the building of feedback channels that included forming a product research program.
• Managed the product release process stakeholder communication and field/customer landing when bi-monthly features were released into production.
• Trained and lead a global team of 13 regional TAMs (Technical Account Managers) that would be SME’s for the product for scaling communications and demonstrations worldwide.

Confidential

Senior Program Manager

Responsibilities:

• I initiated, created, and delivered presentation of business improvements for the Confidential account to new Confidential CEO Michael Boustridge to prep for a one-to-one meeting with Confidential CEO Satya Nadella.
• My presentation focused on targeted forecasted revenue growth, competition rank and profiling, improved consultant care, proposed future roadmap, and targeted communication improvements needed.
• I presented a plan for revenue growth of $11M annually for our Confidential account included researched and calculated competitor examples, attrition rate, closing rate, average margin, average compensation per placement, and total opportunities needed by acting Account Partners. These forecasts were later formalized by our CEO as Confidential ’s new 2015-2018 benchmarks.
• Initiated and drove collaboration with executives North America operations for company website redesign, new corporate offerings and implementation of Consultant Care program.
• Designed and created sophisticated Confidential presentation library and proposal documents for RFP’s ranging from $1M to in excess of $15M projects.
• Drove redesign of key T-Mobile KPI reports and revenue dashboards for enhanced Executive decision making for our highest revenue generating company account of $39M annually.

Confidential

Senior Program Manager

Responsibilities:

• My team of SME’s leveraged security tools such as Qualys and Fortify during our network penetration testing for scanning, mapping and identifying possible security vulnerabilities and compliance issues.
• Worked with UX designers to create a new mandatory Administrator security training course hosted on Confidential ’s internal education site Learning Central.
• Drove cross-functional internal and external development teams for content, quality approval, and external media vendors for production of final animation video and human voiceovers
• Collaborated with Confidential Learning Central team to drive launch and approve a required secure administrator password training course.
• Worked with senior cross-functional group leadership to design and implement new processes to streamline existing Elevated Access request approval process.

Confidential

Senior Program Manager

Responsibilities:

• Managed migration of Confidential stores and kiosks from legacy domain to modern inline domain.
• Led efforts with cross-organizational leads to create automated patch compliance-based report that reduced the delta between MSIT and ECTO monthly compliance metrics and forecasting requirements.
• Drove global server upgrades and hierarchy re-design for company stores for three newly dedicated Datacenters (Columbia 1, Dublin, and Singapore) leveraging the release of Configuration Manager 2012.
• Originated and led team of engineers during negotiation of RFP with Confidential for hardware purchase and storage solutions for data backup of virtual server environment.

Confidential

Senior Program Manager

Responsibilities:

• Collaborated with capacity engineers and site-service teams to build data analytic reports for determining target datacenter and project priority.
• Managed infrastructure upgrades of high-profile Confidential datacenters for the addition of dual ToRs (Top of Racks) and 2 gigabyte uplinks to switches with excessive utilization.
• Delivered highly visible Confidential datacenters Amsterdam, Blue Ridge, Tukwila, Hong Kong, San Antonio, Singapore, Dublin and Chicago to reduce each under capacity standards.
• Consistently expedited SLA work windows for tasks to minimize turnaround and reduce project timeline.
• Authored program implementation plan, KPI reports and work-stream flowchart for my team to drive to.

Confidential

Senior Program Manager

Responsibilities:

• Maximized product suite offerings and productivity by working with external partners on product strategy that created a detailed understanding of product usage.
• Collaborated with product marketing groups to create press releases and drive partner “win” campaigns to increase product awareness.

Confidential

Senior Program Manager

Responsibilities:

• Served as Scrum Master for the Software Development Lifecycle for build and release of applications that ensure security and privacy are incorporated by service operations.
• Led relationship feedback discussion with high touch large & strategic Confidential customers such as Law Enforcement and the Confidential .
• Led MSRA ( Confidential Security Response Alliance) portal provisioning and security content in conjunction with internal groups.
• Managed global monthly security feature update briefing calls with internal Confidential security groups.

Confidential

Senior Program Manager

Responsibilities:

• Worked with Confidential legal team to determine best Tax and Trade practices and agreements for doing business with Thailand, Russia and the Ukraine from an outside the country Confidential source or entity.
• Drove Thailand “pilot” program from concept to post-launch utilizing customer research, industry trends, and analytics to identify needs, define requirements and evaluate success.
• Led external vendor and internal Confidential resources to extend the SPLA and VL licensing agreements to include Confidential Student Encarta Premium and Expression Studio.
• Designed and influenced the creation of product bundles for games, media, and default setting kits by researching and working with outside vendors including the creations of new Confidential product SKU’s.

Confidential

Senior Program Manager

Responsibilities:

• Managed the enhancement projects for the domains software releases that supported new engineering needs for the wiring design of the 787 Dreamliner.
• Enhanced productivity by 37% for the Lightning Shielding Team through Infrastructure improvement and reallocation.
• Led in the implementation of a PMO that became responsible for creating and introducing best practices, improved processes and upgraded software tools as the domain standard.
• Drove the management of the two largest software tools in correlation with Subject Matter Experts, software developers, System Managers, Process architects and Information Technology Architects.

Confidential

Program Manager

Responsibilities:

• Launched and managed the TAP for 30 plus Confidential customers and partners from the Alpha and Beta releases through General Availability.
• Managed the Software Development Lifecycle for build and release of Alpha, Beta, and GA versions.
• Created extensive backlog for immediate & long-term functionality and new product features.

Confidential

Region Program Manager

Responsibilities:

• Drove to acquire access from Confidential to Planned Routine Change Control which diminished approval turnaround time from 14 days to 48 hours, increasing productivity and ensuring customer satisfaction.
• Launched the rollout Siemens Business Services IMAC support in the southwest region ensuring a smooth Confidential transition from IBM to Siemens.
• Successfully partnered with Confidential Project Managers and Executives to develop and refine IMAC (Install, Move, Add and Change) Desktop and Server processes in order meet end user requests.

Confidential

Program Manager

Responsibilities:

• Owned the functional requirements, product roadmap, and user interface design for advanced product features for business applications from inception to implementation.
• Collaborated closely with senior leadership and key stakeholders, including partners, customers and technical field to asses and prioritize initiatives.
• Managed triage for feature improvements and software development lifecycle with engineering teams using waterfall principles. Determined business requirements and transformed them into technical design specifications.