SUMMARY:

Results - driven, detailed-oriented Business and IT Professional with a comprehensive background leading enterprise development projects and teams. Proven ability to lead projects from concept to completion in the insurance and information technology industries. Skilled leader with over 20 years of business and IT experience with an MBA, able to make tough decisions, improve processes, and deliver strong business solutions.

CORE C OMPETENCIES:

• Program/Project Management
• Strategic Planning & Execution
• Cost Benefit Analysis
• Client Engagement
• Relationship Management
• Process Improvement

PROFESSIONAL E XPERIENCE:

Confidential, Hartford, CT

Senior IT Project Manager

Responsibilities:

• Managing the enterprise wide Data Classification cybersecurity project implementing a standardized classification schema across all data types to all lines of business.
• Led the critical and complex Oracle and Fusion upgrade for the Banking and Cash Integrated Systems application used for Treasury services like requesting bank system access, and made it compliant to the GOLD Standard Disaster Recovery Service Level.
• Led the Exadata Frame Refresh project for hosting databases and received Confidential 's Recognition Program Applause gift certificate from the project s Business Owner for a flawless delivery of the first ever Exadata frame refresh.
• Led the Oracle patch upgrade to 11.2.0.4 for over 600 Exadata and non - Exadata databases for all applications at Confidential working with Confidential and Confidential vendors.

Confidential, Hartford, CT

Program Manager

Responsibilities:

• Led 5 OptumHealth (OH) business divisions for International Classification of Diseases - 10 (ICD-10) compliance program by providing program oversight and leadership managing close relationship with area project managers on deliverables, issues, risks, financials, and operational readiness. Budget: $10.2M
• Supported functional integration of OH Collaborative Care acquisition and quickly aligned that business division with the ICD-10 remediation strategy.
• Led Enterprise Reporting and Metrics work stream for Contact Center Transformation program supporting 3 Vice Presidents in areas of Work Force Management, Reporting and Metrics, and Training and Quality. Budget: $7.8M
• Supported deployment of a Command Center that centrally delivered supporting capabilities across Confidential by standardizing functions with cost savings of $50M.
• Championed best practices by standardizing and streamlining tracking of business milestones across all business segments as member of Business PM Governance team.
• Worked with senior leadership to translate business strategy into terms and initiatives that were linked to Confidential s goals of a shared service vision driving a better consumer experience.

Program Manager

Confidential

Responsibilities:

• Led 5 OptumHealth business divisions for HIPAA 5010 regulatory program which was successfully deployed by managing close relationship with area project managers on deliverables, issues, risks, and financials, and operational readiness. Budget: $2.5M
• Identified and resolved issue pertaining to different HIPAA compliance levels between business segments resulting in successful claim loading and lessons learned for ICD - 10.
• Collaborated closely with 5010 Enterprise, external trading partners, and IT ensuring issues/risks are communicated to all stakeholders and provided a mitigation plan.

Project Manager

Confidential

Responsibilities:

• Coordinated realignment of contracts, product licenses, and revenue for legal entity Unimerica Insurance Company to a Services business for the OptumHealth RIO 2.0 program.
• Streamlined facilitation of meetings with key stakeholders by reducing duration time and frequency improving efficiency and reducing the customers time spent in meetings.
• Supported realignment of Specialty Benefits business unit to legal entity UnitedHealthcare Insurance Company for OptumHealth RIO 2.0 program.

Confidential, Bloomfield, CT

Project Management Senior Specialist

Responsibilities:

• Managed the delivery and presentation of the Monthly Operating Reports to the Vice President and Senior Directors of Traditional Healthcare Department providing continuous process improvement and streamlining resulting in report automation.
• Coordinated the delivery of Service Level Agreements, end - to-end metrics and reporting by partnering with cross-functional teams resulting in repeatable integrity of metrics and reporting, and improvement of customer satisfaction.
• Led Architect for Today and Tomorrow initiative supporting Portfolio Intake Pipeline Management leading to automating the Application Architectural Book of Record and improving business value and technical scoring.
• Led Vendor Management initiative partnering with cross-functional teams to improve partnership with Confidential vendor by defining process and developing scorecards.

Project Management Senior Specialist

Confidential

Responsibilities:

• Managed the Defined Care Platform Stabilization, Scalability Enhancement project and negotiated with Confidential vendor on reducing development costs resulting in completing project under 4%. Budget $1M
• Improved financial process by creating a new budget report used by other PM's resulting in increased quality and cost savings by providing an accurate metric for project financials.
• Created and led the Billing, Banking and Reimbursements ( Confidential & Confidential ) 3 - year Early Career Development Program by creating a recruiting strategy that resulted in hiring 2 associates.
• Managed the Online Experience Quicken Health for Confidential project for Confidential & Confidential through the requirements and design phase of the 2010 February release.

Project Management Senior Specialist

Confidential

Responsibilities:

• Managed the Provider and Claim Domains for the CIGNA One View project in Confidential partnering with Confidential, BEA, and TCS vendors and matrix teams.
• Managed the Claim Domain partnering with TCS vendor, and matrix teams resulting in delivering over 5 new services and over 10 service operations on schedule.
• Member of the Center of Excellence Governance Board and contributed key artifacts from a Project Management perspective to help promote Service Oriented Architecture.
• Negotiated project deliverables on behalf of the team to align with work efforts by mitigating fire drills by requesting leadership to provide roadmap of critical tasks.

Confidential, Southbury, CT

Project Manager

Responsibilities:

• Managed team of 10 application developers for a $1 million financial auditing application project supporting Confidential 's reengineered business controls process and Sarbanes - Oxley compliance efforts.
• Presented statistical reports to customers and upper management on the project's progress allowing for effective discussions and intelligent adjustments to action plans.
• Negotiated contracts for resources by obtaining proper personnel and hardware enabling to complete complex projects on time and on budget.

Advisory IT Specialist, Application Programmer

Confidential

Responsibilities:

• Led project of 6 Java application developers from Brazil and India for successful deployment of capital request tool supporting Confidential 's corporate strategy.
• Trained application developers on content management version control tool for code repository and defect management tool resulting in high quality of code.
• Integrated high volume worldwide web asset management tool with SAP on an international assignment in the Netherlands allowing enhanced productivity.

IT Specialist, Application Programmer

Confidential

Responsibilities:

• Designed, developed, and debugged complex web asset management tool in Java code resulting in high customer satisfaction and my promotion to Advisory IT Specialist.
• Analyzed and tested PL/I code in data warehousing applications for potential Y2K bugs resulting in no impacts to applications.
• Installed and tested a general ledger interface management tool enabling increased efficiency and reduction of yearly maintenance costs by 25%.