SUMMARY:

• Over 20 - year track record of technical and leadership experience.
• Proven expertise and skills leading globally diverse cross functional teams to meet customer’s needs. Able to articulate a clear vision and foster cross functional collaboration; promote effective communication among teams;
• create and execute process improvement strategies; and demonstrate effective
• leadership to achieve organizational objectives.
• Combines academic, leadership and technical expertise to drive small to complex initiatives and enable teams to deliver high quality results on time.

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Lead Project Manager/ Program Manager-Consultant

Responsibilities:

• Established and coordinated communications between Confidential, Confidential and Confidential product, account, development, project/program, client, field and customer service, finance and release management teams, to identify and remove program and project roadblocks.
• Offers and Products included developing new inventory management systems, new automated data collection applications, billing, Pretail (launching new products and applications, i.e. new sports packages for baseball, football, basketball and soccer), working with mobile apps and second screen applications.
• Executive and senior level report development and managed the presentations.
• Matrix management of both internal and external global teams of 250+ project team members both on shore and off shore to aggressive time lines and schedules.
• Developed and maintained project plan development.
• Managed high visibility release deliverables Confidential the application level; maintaining project data per the IT/Waterfall and AGILE process.
• Program/Project managed System Test Confidential application level, IST (pairwise testing “One up One Down”), UAT/”End to End” and deployment/ UTT user testing by application Confidential launch. Worked closely with key customers/clients on issues identified, resolution and risk management/mitigation.

Confidential, Atlanta, GA

Program Manager/ Lead Technical Analyst-Consultant

Responsibilities:

• Established and coordinated all training for the organization (both basic and advanced).
• Coordinated with the customer on metrics development and building new reporting tools utilizing service-oriented architecture.
• Executive and senior level report development and presentations.
• Managed all daily operations and resource scheduling.
• Developed and maintained project plan development.
• Coordinated and communicated with field services & CARE, network operations, engineering, applications development, content management, sales/ marketing and product management daily, and drove to aggressive timelines and schedules.
• Technical analysis and troubleshooting included digital media issues such as content inventory management systems, automated data collection applications, billing, debugging new products and services associated with the Olympics, sports packages, and new video offerings, working with mobile apps and second screen applications, internet television, radio and digital video.
• Client and customer management.
• Responsible for cross functional management in a highly matrixed managed environment to support client objectives and provide seamless program transition point

Confidential, Alpharetta, GA

Senior Project Manager-Consultant

Responsibilities:

• Executive and senior level report development and presentations.
• Coaching and mentoring of existing application development managers and project managers to ensure success of the projects.
• Manage high visibility release deliverables Confidential the application level; maintaining project data per the IT/Waterfall and AGILE process.
• Manage both internal and external global project teams daily, and drove to aggressive timelines and schedules.
• Client and customer management.
• On shore and off shore vendor management.
• Responsible for cross functional management in a highly matrixed managed environment to support market objectives and provide seamless project transition points
• Project managed System Test Confidential application level, IST (pairwise testing “One up One Down”), UAT/”End to End” and deployment/ UTT user testing by application Confidential launch. Worked closely with key customers/clients on issues identified, resolution and risk management/mitigation.

Confidential, Alpharetta, GA

Senior Program Manager-Consultant

Responsibilities:

• Report development and presentations to both executive and senior level management.
• Coaching and mentoring of existing application development managers and project managers to ensure success of the projects.
• Manage both internal and external global teams, and drive to aggressive timelines and schedules.
• Matrix management of both internal and external global teams of 200+ project team members both on shore and off shore.
• Managing highly visible release deliverables Confidential the application level. Maintained a 100% on time success rate.
• Maintained project data per the IT/Waterfall and AGILE process.
• Worked cross functionally to support client objectives and provide seamless project transition points.
• Program managed System Test Confidential application level, IST (pairwise testing “One up One Down”), UAT/”End to End” and deployment/ UTT user testing by application Confidential launch. Worked closely with key customers/clients on issues identified, resolution and risk management/mitigation.

Confidential, Alpharetta, GA

Project Manager

Responsibilities:

• Developed process and procedures for a new Regional Program Management Office, and developing a structured approach for carrier deployment, new cell site construction and special events COW/COLT deployments.
• Successfully led team to increased production of over 200% to 318 carrier sites deployed after joining the market in April.
• Technical scope of work included; site acquisition new site build/construction; the new LTE AWS antenna system modification, 3 to 6 sectorization projects and Fiber to the Cell (FTTC) upgrades, switch migrations and rehomes, for the Radio Access Network for 3G expansion and for LTE (4G) deployments. Program Managed the DAS, COW/COLT deployments and special events (Talladega NASCAR, Tomorrowworld, Atlanta Motor Speedway and various emergency deployments).
• Functional scope of work included: Project plan development, define and maintain project scope and change control; communication plan management; resource assignment and management; vendor management; matrix management of cross functional diverse project teams (real estate, regulatory, construction, transport, IT, billing, operations) to support market objectives and provide seamless project transition points; risk management; support of budget responsibilities.

Confidential, Alpharetta, GA

Sr. Technical Project Manager-IPMO Radio Access Network

Responsibilities:

• Successfully led team to increased production of over 300% after joining the market.
• Improved RNC re-home (migrations) success rate by 82 % within five (5) months through the development and use of extensive tracking and validation tools, enabling improved scheduling, and improved risk mitigation.
• Improved market rating from last place to number four (4) in the nation in less than seven (7) months.
• Key Contributor Award Recipient, for finishing the year and placed 3rd in the nation with the deployment of 2,244 (1st -5th) carrier sites added to network in the first year.
• Program Management responsibility for DAS, COW/COLT deployments and special events (The Masters, Peachtree Road Race, NASCAR, NCAA Basketball Semi-Finals (Atlanta), and St. Patrick’s Day Savannah).
• Technical scope of work included: Site acquisition; new site build/construction; system modification, and carrier additions for the Radio Access Network for 3G expansion and for LTE (4G) deployments, 3 to 6 sectorization projects and Fiber to the Cell (FTTC) upgrades.

Program Manager- Consultant IPMO Radio Access Network

Responsibilities:

• Technical scope of work included: New site build; system modifications; 2nd and 3rd carrier expansions, rehomes and switch network migrations for the Radio Access Network for the market for 3G expansion and preparation for the LTE (4G) upgrade.
• Managed communication and southeast regional milestones with national program management office; performed risk /impact analysis and presented recommendations for improvements;
• Managed regional project close outs.
• Executive and senior level reporting and presentations.

Confidential, Atlanta, GA

Senior Project Manager-Consultant, Video Strategy and Product Management Division

Responsibilities:

• Project Manager responsible for the video network migration of Cox Video on Demand (VoD) to the new Confidential platform for the Hampton Roads, Las Vegas, New Orleans, Connecticut, Rhode Island, Macon, Roanoke and Florida Markets.
• Subject Matter Expert (SME) for Program Management Office within Confidential ; and concurrent large multi-project management responsibilities.

Confidential, Duluth, GA

Senior Program Manager

Responsibilities:

• End to end program management responsibility for the development, deployment, and migration of Video on Demand technology for multiple service providers in North America, Central America and the Caribbean Market regions.
• Customers included Comcast Cable, Cogeco Cable, Videotron Cable, Cable Onda, and Liberty Cable as well as numerous infrastructure supplier labs such as Motorola, TV Guide, and SA/Cisco.

Confidential

Senior Program Manager-Consultant

Responsibilities:

• End to end customer facing program management responsibility for the migration of Time Warner Cisco BTS VoIP markets to the Comcast Cedar Point CDV VoIP network post acquisition for three markets
• Customer coordination point of contact between suppliers for script development, simulation testing, and migration support; coordinated back office efforts for proper conversion of billing. provisioning, customer support and IT organizations for migration.

Senior Program Manager-Consultant

Responsibilities:

• Managed a team of ten (10) system, field and test engineers responsible for providing customer facing end to end program management for the development and deployment of a headend to support the implementation and migration/rehome of “Comcast Digital Voice”/ Voice over IP technology and all supporting and ancillary equipment for Comcast Cable Communications, Inc. in the Denver and Aurora, Colorado markets.

Confidential, Alpharetta, GA

Project Manager- Consultant-Southeast Regional Operations

Responsibilities:

• Project management responsibility for the deployment and migration/rehomes of Nortel R4 GMSC, DMSC and UMTS switches and Confidential Network Restoration for the southeast core network of Confidential for the Carolinas, Alabama, Mississippi and Puerto Rico market

Confidential, Jacksonville, FL

Senior Program Manager-Consultant

Responsibilities:

• Managed a team of ten (10) system, field and test engineers responsible for providing end to end customer facing program management for the development of one of the first headend’s (Beta Market) to support the implementation and migration to “Comcast Digital Voice”/ Voice over IP technology and all supporting and ancillary equipment for Comcast Cable Communications, Inc. in the Jacksonville, Florida market.