Senior Project Manager Resume VA - Hire IT People

SUMMARY:

23 years in the information systems industry, focused on transforming business operations to maximize potential. Proven turnaround specialist for troubled projects and teams with quantifiable results in reduction of delivery timelines and increased customer satisfaction. Expertise includes process and service improvement in both traditional waterfall and Agile environments. Management of teams across the SDLC spectrum from software development, to requirements and change control, quality assurance, release management, and test execution.

PROFESSIONAL EXPERIENCE:

Confidential, VA

Senior Project Manager

Facilitated Digital Transformation Initiative for National Operations through integrated implementation of Microsoft Dynamics 365 Customer Relationship Management (CRM) and Finance & Operations (F&O) solution in a hybrid Agile/Waterfall environment.
Developed enterprise business models using Bizagi.
Developed Lifecycle Management and Change Control procedures in alignment with ITIL/ITSM best practices

Confidential, VA

Senior Project Manager

Supervised multiple integrated teams for the Memorials Enterprise Letters (MEL) application.
Coordinated NIST compliance for Authority to Operate (ATO) gateways in support of the Veterans Administration's (VA) ETMSS program, including development and management of Plan of Action and Milestones (POA&M) tracking.
Aligned VA proprietary project management methodology with Agile and ITIL principles, and spearheaded support initiatives.

Confidential, McLean, VA

Senior Process Specialist

Facilitated Agile and ITIL/ITSM process improvements in the delivery of the DoD Joint Service Provider's Nautilus: Infrastructure as a Service (IaaS) platform.
Supported Best Practice implementation for program teams including testing services, process management using BPMN, operations and maintenance, and Continuity of Operations (COOP)/Disaster Recovery processes.

Confidential, Fairfax, VA

Quality Assurance and Delivery Manager

Created Quality Assurance procedures for the FBI CODIS program in an Agile development environment that resulted in improvement to 94% on - time deliveries for contractual deliverables, up from 40%.
Provided development and editorial support for Business Development efforts including winning FBI CODIS re-award.
Developed TSA’s operational guidelines for implementation of lifecycle procedures as Team Lead for change, configuration, asset, and release management in support of TSA’s Operations and Engineering Division (OED).
Selected to participate in ECS internal leadership training program.
Wrote Disaster Recovery and/or COOP procedures for Federal Agencies such as FEMA, TSA, and the FBI
Provided PMO process improvement in support of COTS supply chain suite based on the Manhattan Associates platform for FEMA’s Office of Logistics Systems.

Confidential, Washington, DC

Business Process Manager

Led business process development for $12M partner compensation project based in Siebel’s ICM platform, including conversion of manual accounting into automated reconciliation processes with event based, rules driven processes for all automotive partners.

Confidential

Analyst

Developed release processes and support metrics to enable AOL's initiative toward Six-Sigma certification. Created release management operations that reduced errors from 18% to 2%.
Responsible for OSS solution analysis and design for UUNet's web hosting business line, producing a reduction in the customer order-to-install time from three weeks to 48 hours.
Directed operations and deployments for network and systems professionals on worldwide network design, implementation, and systems training project for the U.S. Army. Project visited over 4 sites a month and achieved a 93% approval rating.