SUMMARY:

• A results - oriented leader with more than 18 years of experience working in roles such as Business Analyst and Project Manager, within the automotive, information technology and healthcare industries.
• Two years of experience working as a BA/PM on a web portal (eCommerce) and Mobile application development (Android, Apple iPad) projects.
• Possesses Covisint web portal experience by managing the company’s e-commerce website as a System Administrator.
• Management experience leading a technical team of up to ten people.
• Experience leading web application projects, while simultaneously functioning in a role of Business Analyst, to gather user requirements from internal and external stakeholders through coordinated meetings.
• Solid leadership skills and a proven track record in leading fast-paced projects, and technology teams, from design requirement assessments, to successful implementations.
• Proven ability to develop and employ system test strategy and methodology for large-scale enterprise software and hardware deployment.
• Adapts quickly to new industries and technology and most comfortable working in fast paced environments.

TECHNICAL SKILLS:

Languages: Java, VB, HTML, XML

Operating System: Windows NT/2K/XP/Vista & Win7, DOS

Database: Oracle, SQL Server, SQL Server Management Studio

Mobile Application: Android, Apple iPad, iPhone and Windows mobile

Servers: Windows Exchange 2003, Windows 2002/2003/2007 Server, Windows NT 4.0 Server

Software: Clarity, OneNote, Outlook2010, Lotus Notes 6.5.5, Active Directory, Visio 2003, Dameware (Remote Tool), Symantec Antivirus & Firewall, RDP (MS Remote Tool), Symantec Netbackup 6.5.3.1,Adobe Suite (Photoshop & Acrobat), PlanView, Remedy, SharePoint

PM Tools: Microsoft Project 2003/2008/2010

Methodology: Waterfall, Fishbone, Agile XP

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager

• Managed IT projects, which included: WAN, LAN, 4G Wireless install, Network security, New Parts Depot Warehouse setup and VPN integration.
• Responsible for project cost, schedule and performance.
• Collected customer requirements, developed and managed detailed project plans.
• Analyzed requirements, created Project Charters, statements of works, and all project documentation throughout the lifecycle.
• Conducted weekly meetings with internal and external stakeholders, to review project progress and issues. Also conducted monthly governance meetings with the customer.
• Managed Project financial information in Clarity and ITMS applications for reporting and forecasting purpose.

Confidential

Project Manager

• Managed IT projects, which included: WAN, LAN, Network security, and VOIP Phone integration.
• Communicated with customer focus teams and contractors to improve project performance and resolve issues.
• Collected customer requirements, developed and managed detailed project plans.
• Analyzed requirements, created Project Charter, statements of work, and all project documentation throughout lifecycle.
• Responsible for project cost, schedule and performance.
• Conducted weekly meetings with internal and external stakeholders, to review project progress and issues.
• Created issue tracking reports and led issues/risks management meetings with cross-functional teams and vendors.
• Facilitated executive meetings and presented summary reports on a weekly basis.
• Directed development of support systems, encompassing management reporting, payment approval, and accounting interfaces.

Confidential

Project Manager

• Gathered and documented customer requirements, managed work plans, and created issue tracking reports.
• Prepared and maintained various department process workflows, and training documents, by working closely with Detroit Medical Center’s department head.
• Managed DCG team and client project teams working on the Detroit Medical Center‘s Children Specialty project.
• Assisted DCG team in creating training manuals and effectively communicated this information to internal clients.
• Facilitated executive meetings and presented executive summary report on a weekly basis.

Confidential

IT Project Manager

• Directed the Wells Fargo project team in developing, testing and launching client’s e-commerce website and had continuous interaction with the external client team.
• Conducted the testing and created test cases to make sure all the bugs are identified during testing phase.
• Led weekly team meeting and also conducted client meeting sharing project progress and issue list throughout the project’s different phases.
• Led the Glee Concert Tour project team in developing, testing and successfully launching promotional games and digital applications on the Android and Apple platforms.
• Performed analysis of the technical specifications of the current system and the infrastructure needs, performed gap analysis, prepared detailed reports of bugs, pass/fail report, and comparison chart.
• Conducted QA testing and created Use & test cases for the team and client.
• Led project for creating the Ford Kiosk interactive application, displaying Ford cars & technology.
• Supervised Ford Kiosk software team in developing and testing the client’s website and digital kiosk software using SQL queries and database along with SQL Management studio.
• Traced customer requirements to high-level design, test cases and product requirements.
• Collected budget and schedules from various groups to calculate initial project budget and used MS Project and Visio to create schedule for project business case, cost-functionality documents and workflow diagrams.
• Created use case diagrams, class diagrams, dataflow diagrams.
• H ighlighted the key problem areas to be addressed with risk analysis and accurately documented the potential risks with respect to different time frames.

Confidential

Network PM Lead

• Led a team of 2nd/3rd level technical support for Windows Server System Administrators overseeing user accounts, Active Directory, VPN, Print Servers, and Group Policy.
• Developed Risk Mitigation Plan by identifying project scope, timeline, risks and opportunities.
• Planned, directed, and coordinated activities of designated applications to ensure that goals and objectives were accomplished within prescribed time frame, guidelines, and funding parameters.
• Designed and implemented all network and server facility requirements for office connectivity, including vendor selection and negotiation.
• Created and coordinated emergency user set-ups for a new shipping site, which resulted in a $150,000 cost avoidance.
• Reduced required IM visits from 8 visits per month to 2 visits per month for server backup system and tape rotation, which amounted to a cost savings of $2500 per month.
• Led a server virtualization project (proof of concept) managing HP consultants for HP Power6 machines with AIX 6.1 boxes. This reduced significant costs of servers, resources and maintenance to the company.
• Installed, configured, and maintained software for daily, weekly, and monthly tape backups of critical data.

Confidential

IT Project Manager

• Managed a team of 10 LAN Admins for enterprise wide 2nd/3rd level technical support.
• Led the enterprise OS refresh project from Windows 2000 to XP for 6500 machines using ghost imaging tool BART PE, Sysprep and a ghost console, using Active Directory.
• Conducted training sessions and assisted users in installing/synching Palm and Pocket PC software.
• Instituted Thin Client-based technology running on a Citrix network.

Business Analyst, Lead

Confidential, Dearborn, MI

• Utilized Software Delivery System (SDS) for remote software installation and distribution.
• Compiled MS Access databases and surveyed results for senior management to evaluate the exact installation demand per branch and manpower required for Windows 2000 deployment.
• Collected business requirements from internal customers to create and publish reports.

Database Analyst & Metrics Developer

Confidential

• Developed databases based on interdepartmental and customer requirements
• Performed file conversions from COGNOS to Excel for Access databases
• Analyzed and presented reports for upper management to evaluate resources needed to produce desired metrics.