Tier 2 and 3 Remote Access Operations Intern Resume Baltimore, MD - Hire IT People

TECHNICAL SKILLS:

Software: Microsoft Office 365 (Word, Excel, PowerPoint, Access, SharePoint), Data transcription, Citrix Studio, Desktop Director, VMware, Nutanix, Active Directory, HP Service Manager

Hardware: Cabling, troubleshooting turrets, preparing desktops for new hires

PROFESSIONAL EXPERIENCE:

Confidential, Baltimore, MD

Tier 2 and 3 Remote Access Operations Intern

Created, assigned, and remediated over 100 Virtual PCs for multiple internal customers
Participated in project to remediate Citrix farm deleting unnecessary applications and assisting with a smooth migration of hundreds of applications
Managed Service Manager queue for Virtual PC (VPC) requests while creating a daily report that shows the VPCs available in - Service Manager as well as Citrix Studio ensuring an organized record for future VPC creation
Followed up with internal customers informing my team of any issues ensuring that the queue stayed manageable
Provided troubleshooting and maintenance in the server room and conference rooms
Created labels and documentation using Microsoft Word for various projects
Provided troubleshooting for WIN7 and WIN10 machines assisting internal and external customers
Troubleshot Citrix including Citrix Receiver and terminal services profiles
Expanded disk space on Virtual PCs increasing productivity for internal and external customers
Created job aids for the installation of Citrix for Software Center, remote site, and clients ensuring a smooth and convenient installation process for internal customers
Provided customer service to clients in a fast-paced environment
Troubleshoot routers for patching as needed

Confidential, Baltimore, MD

Cashier

Processed cash, check and credit card payments maintaining an error free drawer
Aided customers in locating desired merchandise establishing a friendly and helpful environment

Confidential, Baltimore, MD

Produce clerk

Sanitized, maintained, and organized 6 workspaces every hour according to food safety codes
Routinely packaged and prepared produce in the mornings for stock and distribution in the afternoon ensuring the orders the department made were processed efficiently

We provide IT Staff Augmentation Services!

Tier 2 And 3 Remote Access Operations Intern Resume

Baltimore, MD

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship