SUMMARY:

• 15+ years’ strategizing opportunities for successful implementations.
• A visionary leader with extraordinary knowledge of product design thinking, business management and a go to market strategist.
• A motivating leader, a consensus builder, and an integrator of department and processes.
• A self - starter with precise product roadmap analytical ability to organize deliverables.
• Strong team-oriented interpersonal skills, with the ability to interface successfully with a broad range of people, roles, and vendors. SDLC implementation experience; end to end using Waterfall, Agile, and/or Scrum project methodologies.
• Extensive Salesforce capabilities related to Sales, Service and Marketing Cloud, while recommending best practice solutions based on project and business needs.

TECHNICAL SKILLS:

• PMP. ITIL
• GitHub
• AutoRabit
• OWNBackup
• SSBB
• MCSE
• Microsoft through Windows 7 & Server 2010
• Active Directory
• DNS
• DHCP
• TCP/IP
• IPsec
• FTP
• MPLS
• PRI
• SIP
• SCCM
• SCOM
• Unix
• Linux
• AS/400
• MS Office
• Project
• Visio
• SharePoint
• SQL
• Hyperion
• Crystal Reports
• IIS
• Apache
• Exchange
• Office365
• Gmail
• Lotus Notes
• Oracle
• Backup
• Antivirus
• .NET
• SOA
• ActiveX
• Java
• PHP
• Oracle E-Business R12 Suite
• Microsoft CRM Dynamics
• Salesforce Lightning
• Act
• CheckPoint
• Nagios
• Agile
• Noetix
• Cisco IOS routers firewalls switches
• HP
• Dell
• IBM
• Data Centers servers workstations laptops tablets smart phones
• SAN
• Citrix
• VMWare
• LAN
• WAN
• WLAN
• Wi-Fi
• VPN
• VOIP
• PBX security
• SAS70. Salesforce Lightning Sales
• Service and Marketing

PROFESSIONAL EXPERIENCE:

Confidential, Doral, FL

Sr Project Manager

Responsibilities:

• Oversaw the release management process of multiple development projects. Implemented projects from the scope definition through the SDLC process using an agile approach across multiple development groups.
• Tracked Change Requests, Defects and Enhancements into Agile sprints with Rally for scope definition, funding, development, testing, and successful CAB approval for implementations to organization wide systems.
• Managed and reported to executive leadership through transparent, timely and concise communication on a weekly collaboration steering committee meeting.
• Managed daily scrum status updates against service level commitments for Salesforce Lightning Sales Service and Marketing overseeing a staff of over 20 IT resources.
• Architected all Salesforce Environments, Releases, and Integrations for the Salesforce project exceeding clients’ expectations for ROI and adoption for the SaaS on the Force.com platform.
• Created a deployment playbook used by multiple IT groups with a sequence of tasks, assigned to SMEs for every agile implementation, resulting in a strong unified business relationship across IT.
• Systems administer SME for code review/resolution, support, proof of concepts, and code movements.
• Implemented continuous improvement code (CIP) version control standards using CIP, GitHub & AutoRabit.
• Implemented OWNBackup for backups, restores, disaster recovery, and org compare triage.
• Performed as a team leader, supervised teams to foster an atmosphere of trust and seeking diverse views to encourage improvement and innovation using best practices and COE governance protocols.
• Defined and implemented a standardized deployment process that delivers upgrades, enhancements and major Salesforce release updates and technology possibilities to maximize user onboarding.

Confidential, Weston, FL

Associate Director

Responsibilities:

• Director of migrating a new Salesforce Lightning Sales and Service Cloud instance, improving the efficiency of the National Account team. Acting as a lead architect I developed a new team of certified administrators.
• Enabled eCommerce marketing information to provide a transparent pricing strategy to expand the customer lifecycle with multiple cross-selling opportunities.
• Consolidate customer content using a BI module to upsell a SaaS Marketing vision using Salesforce Lightning to manage ROI metrices.
• Planned with a complete project plan a complete reverse engineering GAP analysis of the Remedy CRM to Salesforce solution for executive level approval of requirements by the business with business analysts.
• Proactively planned the scope, schedule and cost budgets, into a management action plan illustrating business and revenue impacts to obtain approval from executive C-level board members.
• Communicated weekly steering committee meeting with multiple stakeholders with timely and accurate executive level status reports.
• I tracked the project details using a past week, current week, and next week level status. I illustrate precise project roadmap progress in presentations to senior management.
• Managed relationship as liaison with multiple delivery teams of the call center problems with the design of efficient ROI solutions
• Active participant in the Anda IT Leadership Team (ITLT) for all workforce integrity opportunities, projects and governance compliance.
• Developed my teams training regime obtaining 5 developers certified as administrators covered the following modules as SME of Salesforce Administrator, Sales, Service, Marketing, and Reporting reducing the training budget by over 50K.
• Hands on authoring / review / approval of computer system validation deliverables, inclusive of requirements gathering. Functional specification, test/validation plans, protocols, test scripts / cases, traceability matrix and release management.
• Cataloged of the IT Telecom budget and schedule for software and hardware to a cloud based virtualization utilizing AWS, with licenses for co-termination.
• Migrated the virtualized of production, QA and Dev instances of the Sales CRM tool improving reliability and reducing cost. I transitioned Telecom, CRM and ServiceNow to a new corporate acquisition.
• Improved the IT Helpdesk with updated knowledge base and critical incident management processes. Analyzed risks, created Disaster Recovery contingency plans, and implemented incident management plan with SLAs with triggers to initiate mitigating actions.

Confidential, Atlanta, GA

Sr Program Manager

Responsibilities:

• Operations Excellence Manager for two divisions with 10 P&Ls and over 7000 Salesforce users; managed of 25 technical support users for the support of Salesforce Sales and Service platform with multiple integrations into CRMs
• Direct experience with Salesforce Lightning Sales and Service Cloud (application design, architecture and development) using Salesforce Apex Platform with complete ownership of the implementation). Experienced architect administrating the Salesforce’s Sales Cloud, Service Cloud and Marketing cloud with fully integrated web services into back office applications.
• Coordinated the activities of the teams to meet program milestones as the IT subject matter expert and provide leadership in project management and development services for client development in systems solutions, strategies, analytics and best practices.
• Act as IT SWAT team leader to bring IT projects back on schedule through best practices and by successfully motivating and empowering on-site staff to successfully perform their tasks and responsibilities.
• Mentored team members, external stakeholders on incident & project management best practices.
• Created a GRC roadmap to enforce and monitor compliance of corporate standards with leadership, direction, and guidance to staff for the purpose of compliance.
• Responsible for ensuring that departmental SOPs and IT Best Practices are documented and approved for applicable area of expertise.
• Managed an offshore and on shore team of Salesforce SMEs to support incident management projects.
• Work with IT resources to write and review technical documents. Work with developers to validate coding standards to exceed a client’s requirements.
• Serve as a liaison between vendors, business units and IT executive management, tracked and reported the progress of plans regarding schedules for all relevant projects.
• Lead meetings with key business leaders in each division/region and prepare action plans based on their input. Ensure IT aligns with project charters and business objectives.

Confidential Atlanta, GA

Sr. Project Manager

Responsibilities:

• Contracted to be an Oracle R12 swat team senior project manager to bring the Fixed Assets, Inventory, Order Management, and Projects modules back on schedule and within budget.
• Completed a detail design phase of the R12 implementation managing 15 international finance resources both on the business and IT staffs.
• Updated a project plan for the detail design and build phase milestones for 26 operating units.
• Lead SME teams from Confidential, including;10 outside vendors and 7 IT staff members and act as the single point of contact for Fixed Assets, Inventory, Order Management, and the Projects Oracle Module.
• Designed an offshore Center of Excellence for Fixed Assets, Inventory, Order Management, and Projects Oracle module to reduce the cost of supporting the finance department globally.
• Hosted weekly steering committee status meetings with senior management, business and technology teams, and supervised day-to-day work of the project team.

Confidential

Sr. IT Manager

Responsibilities:

• Managed a full ITIL development lifecycle for a companywide SFDC implementation using HP Agile Manager. Managed the solution specialists and worked hands on with development using APEX and Visualforce.
• Architected custom visual force proofs of concept constructed to optimize SFDC business processes and presented to business leadership.
• Managed a project consisting of 6 organizational consolidations into one shared Service and Sales SFDC instance with Chatter capability.
• Designed integration and web services using SOAP and XML to maximize workflows between SFDC and the Oracle ERP system.
• Provided budgetary resource allocation for my team of seven resources comprising of Salesforce Administrators, Solution Specialists and a Salesforce Architect.
• Leveraged my experience in software development methodologies, design and implementation to maximize Salesforce Lightning and Oracle ERP systems functionality and the user experience.
• Lead detail level proof of concept meetings with the internal customers for requirements validation and design activities along with preparation of technical documentation and detailed design specifications.

Project Manager

Responsibilities:

• Hired to review current business processes and to provide a road map to meet best practices in GRC compliance with the Oracle ERP R12 system.
• Documented the managerial responsibilities in accordance with the CDC’s GRC policies and procedures, state, federal and local laws.
• Interviewed CDC line of business leaders on their GRC compliance Oracle R12 regulations to document best practice, gaps and provide an impartial SOW proposal for government funding.
• Managed IT governance compliance with the government's approach using enterprise performance life cycle (EPLC).
• Responsible for identifying and mitigating Oracle R12 risks, issues and escalations. Coordinated with management on contracts and Statements of Work proposals.
• Customer management responsibilities, including managing expectations, communicating project statuses, and reporting on lessons learned. Managed program and project budgets in line with overall ISG budgets and IT Project initiatives priorities.
• Identified, tracked, and updated Oracle R12 problems tickets and provide recommendations for problem resolutions.
• Evaluated performance of contracts executed on the Stockpile Program and documented critical success factors.

Confidential, Atlanta, GA

Corporate I.T. Director

Responsibilities:

• Managed 26 company projects to a cloud based solution for a cost savings to the company of over 10 million dollars. Migrated onsite hardware platform to an AWS cloud based solution with dual cutover capabilities.
• Oversaw the migration of the Oracle R12 ERP system to a hosted cloud-based solution. Consolidated key vendors and renegotiated contracts for cost, SLA's, and compliance, realizing an on-going annual savings of over $1.5 million; with Data Center savings of $500k; Hardware/software savings of $250k; Data & Voice circuit redundancy savings of $250k; Oracle Enterprise Agreement savings of $250k; Salesforce Enterprise Agreement savings of $100k; Network/IPT savings of $150k.
• Responsible for providing the development support of the Salesforce cloud SAAS Sales and Service CRM cloud-based solution with a real-time application programming interface (API) / (ETL) into Oracle E-Business R12 database schema using application called Cast Iron.
• Ensure engagement with teams using ITSM best practices to identify risks and opportunities and improve the Business Process Management and Business Process Management Systems
• Created the KPIs and reporting details and conveyed via dashboard with real-time updates to Executives, Salespeople, and Service Operations.
• Performed reverse-engineering analysis on the IT systems that provided evidence for a reorganization and efficiencies initiative company wide.
• Reported to CFO and global line business leaders in an executive committee weekly meetingfor status updates on a 1.5 million dollar IT budget.
• Responsible for end-to-end technology initiatives, daily operations, support, maintenance, and administration of network infrastructure including Data Centers, LAN, WAN, WLAN, telecommunications, Mobile Device Management, MPLS data circuits, PRI voice circuits, Cisco IP Phone system, public and private cloud applications.

Confidential, FL

Project Manager Systems Engineering

Responsibilities:

• Created a project work plan for the two highest IT projects valued at over 4.2 million dollars. One being the Hyperion accounting consolidation for all trucking verticals. The other being a complete Ryder customer website re-write affecting all customers facing web pages.
• Lead the stress testing on the servers and databases with tools to mirror 30,000, 40,000 and then 50000 concurrent users on the website straight through into the database calls and back to the applications for maximum normalization.
• Ensured project documents are complete, current, and stored appropriately.
• Worked with detailed technical business requirements for interfaces with application server and databases across multiple platforms with SMEs.
• Tracked project budgets, report team hours and expenses on a weekly basis.
• Facilitated team and client meetings effectively, conducted status meetings with project superiors.
• Data Modeled business processes for reporting requirements.
• Conducted Enterprise Architecture reviews for infrastructure Performance Matrix Analysis.
• Managed business analyst team members and their performance on the project.

Confidential, FL

Director of IT Projects

Responsibilities:

• Directed clear vision and strategy for an Oracle R12, implementation consisting of the Sales, Service, and financial modules of the Oracle E-Business R12 Suite saving 2 million dollars of a projected over budget project.
• Brought the R12 implementation back into budget and schedule that was behind 4 months and drastically over budget.
• Managed the complete implementation of a cloud based SAAS solution of SFDC Sales and Service module with integration into Oracle E-Business R12 Suite project.
• Directed over six years the activities of the IT teams to meet program milestones for global projects with onshore and offshore resources.
• Provided weekly steering committee meetings, tracking and reporting the progress to plan against schedules for all IT projects.
• Managed all project to ROI baselined scope, schedule and cost, advising on the impacts and building a consensus between, IT, Business and Finance stakeholders for project decisions.
• Resolves issues that impact the project in a timely, effective manner.
• Analyzes risks, establishes contingency plans, and identifies trigger events and responsibility for initiating mitigating action.
• Integrated Salesforce with Oracle CRM platforms and technologies with onshore and offshore resources from an onsite hardware platform to an AWS cloud based solution.
• System Administrator for customizations, user access, data loads, ETL’s reporting and workflows in Salesforce Lightning cloud based solution
• Led training of all users on the Salesforce Marketing and Sales, and Service modules for over 300 Equitrac global employees.
• Performed a full Oracle ERP gap analysis, risk assessment on the Oracle E-Business R12 Suite resulting in a CAPEX approval business optimization.
• Elevate Nunace into Equitrac’s Oracle E-Business R12 environment. Consisting of merging the item master, accounting segments and product lines through detailed gap analysis performed with accounting and IT teams.
• Supported the Front Office applications and Back End infrastructure for the Oracle E-Business R12 Suite and the Salesforce Sale, Service, and marketing modules for a global business.
• Managed the ROI and the complete business re-engineering implementation of a SAAS based Salesforce Lightning CRM with integration into Oracle E-Business R12 Suite for the Marketing, Sales and Service modules.
• Designed a client ecommerce website using SFDC for a global international organizational automating the B2B the exchange of products and services impacting the professional and channel line sales divisions.
• Oversaw the Oracle E-Business R12 Suite implementation team of 5 internal and 12 external resources. Reported directly to the VP of IT for project updates.
• Created a change management standard for the IT department including application stress testing to replication full users interacting with the applications (SFDC and Oracle.
• Implemented secure online cash management with Confidential, Confidential, and Confidential .
• Implemented OB10 global e-invoicing network; collecting over 2 million dollars monthly seamlessly.
• Implement Business & Service Intelligence reporting dashboards to Finance and Service teams.
• Implement a PMO strategy for all IT projects, with detailed project plans for every project or system enhancement with a yearly IT budget of 2 million.
• Facilitated IT governance meetings using Agile/Scrum application and guidelines.
• Re-engineered and documented the internal controls and business processes for SOX and security policy and procedures compliance.
• Maintained internal testing procedures for COSO components for PCAOB auditing requirements.
• Oversaw change management process for all IT projects for tracking, version control, and release into production.

Confidential, FL

Systems and Process Assurance Services

Responsibilities:

• Managed a team to comply with Sarbanes-Oxley audits for the security and access controls for their operating and design effectiveness on restricting unauthorized access to system resources and data.
• Ensured that audit projects validated the critical operating system services and configuration parameters are set to maximize unauthorized and inappropriate processing risk.
• Managed projects with clients for reverse engineering, business best practices, and business optimization consulting services providing complete quality assurance testing to Sarbanes Oxley standards.
• Inspected and identify risks inherent in the development, implementation, and the use of the computer systems on which they rely to test against SOX and PCAOB requirements.

Confidential, FL

IT Client Services Project Manager

Responsibilities:

• Defined business requirements, KPIs/metrics and program set-up features for client's specifications with rigorous quality assurance standards setup with documented change management.
• Coordinated and balanced resources across functional departments to meet client specifications and internal financial goals.
• Partnered with Finance and Operations to develop reporting needs with Hyperion and interfaces with Oracle for improved business intelligence.
• Managed internal financial budgeting and forecasting requirements and was responsible for meeting corporate gross profit and net income goals and understanding the levers in operational efficiencies that improve financial metrics.
• Evaluated the strategy, policies, standards, procedures and related practices for the management, planning, and organization of IS initiatives for programs.
• Managed logistics of IT infrastructure and JSP application design and implementation for an off shore call center program to India and the Philippines.
• Managed the implementation of Oracle Project module on budget and on time into the Oracle ERP suite, oversaw the RFP, training, reporting, development, testing and operational support.