SUMMARY:

• 15+ years of experience as an AGILE / SCRUM Master / Project Manager / Product Manager / Change Manager / Business Consultant incorporating Strategic planning and roadmaps, leadership and mentoring, Business case development, Business Intelligence / Data Warehouse design, Business, Change Control and Quality Assurance, Data and Systems Analysis and applying a multitude of Software Life Cycle Development methodologies.
• Execution expert in interim management and management of turnaround/crisis situations (organizational upheaval, acquisition assimilation and recovery from poorly managed projects) at the financial, organizational and project level
• Extensive knowledge in Rational Unified Process (RUP), Rapid Application Development (RAD), Water Fall model and Agile/ SCRUM Methodologies; Unified Modeling Language (UML), Software Development Life Cycle (SDLC), Object Oriented Analysis and Design Concepts (OOAD), Test Lifecycle, Multi - tier Web Applications, Data Modeling (ORDBMS) and Prototyping.
• Client-facing expert at all organizational levels; able to succeed within any organization.
• Proven success management capabilities and with direct responsibility for multiple projects.
• Expert in engagement management, multi-vendor coordination/management and large scale team management.
• Extensive experience in change management consulting. Methodologies, and principles.
• Expert in business analysis, architecture and requirements specifications, innovator and designer of user interface systems, infrastructure development and business process re-engineering.
• Versed in current business methodologies including Balanced Scorecard, KPI definition and ISO implementation
• Operational understanding of LEAN and Six Sigma models.
• Experienced in Change management methodologies like PROSCI, ADKAR.
• Hands on experience with Statistical and Analytical tools like SAS.
• Deep knowledge of Business Intelligence reporting tools and procedures
• Implementation of Metadata Repository, Maintaining Data Quality, Data Cleanup procedures, Transformations, Data Standards, Data Governance program, Scripts, Stored Procedures, triggers and execution of test plans.
• Providing Traceability across the project by analysis and review of project elements involved, including requirements, testing artifacts, end-user support documentation and training materials.

TECHNICAL SKILLS:

Operating System: Windows 95/98/XP/NT/2007, MS DOS

Methodologies: Rational Unified Process, AGILE Methodologies, Waterfall, CMMI

Business & Modeling Tools: MS Visio, MS Project, Primavera, Rational Rose, UML, Metastorm Provision, ARIS, System Architect, Lombardi, Informatica, Rational Requisite Pro, Rational Clear Case, Rational Clear Quest, MS Share Point

Databases/Query Tools/Web: SQL, MS Access, Oracle 9i, HTML, Dream Weaver, MS Front Page, XML

Defect Tracking tools: Test Director, Rational clear quest

Testing Tools: Rational Test: Robot, Mercury Tools: Win Runner, Load Runner

Languages: SQL, C, C++, HTML, DHTML, COBOL, JAVA Script, VB Script

Databases: SQL Server, Oracle 8x/9i, MS Access

Graphics/ Utilities: MS FrontPage, ASAP, Access, Outlook, Office XP

PROFESSIONAL EXPERIENCE:

Confidential, Madison, WI

Product / Project Manager

Responsibilities:

• Facilitated complex virtual and linked teams in multiple domains.
• Created communications, staffing and stakeholder management strategy.
• Designed and implemented the IT strategy to meet client expectations by communicating effectively with both the business and IT teams.
• Chaired several forward-looking ERP architectural forums to ensure solutions that are easy to modify.
• Created and managed the new B2B and B2C products for the ‘store of the future’ platform.
• Worked in collaboration with clients and stakeholders in on-shore and off-shores with budget of $2MIL
• Worked with cross-functional teams on Product Development from planning, requirement gathering, development, testing, deployment, and performance measurement
• Global program management of B2B and B2C systems for AG, surpassing quarterly revenue goal by 15% or more.
• Monitored operations of programs to ensure policies and procedures are being followed, goals and objectives are met, and services and projects are being accomplished efficiently and effectively
• Developed and managed project plans to on-time successful completion from request for proposal to product delivery
• Spearheaded day-to-day functions of multiple projects, including seamless facilitation of waterfall and Agile methodologies while reducing project delivery timeline by 30% and system defects by 80%. managed large-scale initiatives involving the transition of programs to new platforms and the merger of disparate systems
• Managed Risk and Change for multiple projects, engaging stakeholders and end users to ensure participation through the process.
• Used PROSCI change management principles to manage change through the enterprise.

Environment: Microsoft Project Rational Clear Case, SharePoint, WPS, WMS, Oracle, LINUX. RUP, Rational ROSE, Req Pro, Rational Clear Case, JIRA, UML, MS Visio.

Confidential, Madison, WI

Project Manager

Responsibilities:

• Created and executed project work plans and revised plans as appropriate to meet the ever changing business needs and requirements. Used formal SDLC project methodology.
• Managed and coordinated the activities for both the business and technology communities during each phase
• Supervised and participated in logical and physical data structures creation, determined and defined business rules for data scrubbing, transformation and data refresh frequencies.
• Created elaborate risk mitigation plans to ensure safe collation and distribution of data through multiple conduits.
• Provided data integration best practices and technologies understanding and resolving data integration issues.
• Monitored business intelligence practices, designed projects accordingly and ensured integration of required components.
• Documented each stage of Software Development Life Cycle for various Business Intelligence applications
• Focused on the deliverables, milestones, and tasks for multiple projects managing the effective execution of tasks/processes on the project.
• Developed and conducted training for end users

Environment: ReqPro, Test Manager, Pershing, Magicdraw, Clear Case, HySQL Database, Hyperion, Investor Connection, MFN

Confidential

Product Manager

Responsibilities:

• Work closely with Business PM, Information Architecture, System Domains, Care Management, Sales, Marketing, UW and Actuarial teams to ensure the project meets its goals and deadlines.
• Identify and manage change in Project plans, Charter, Scope, Strategy, and Execution approach.
• Promoted services and products to both internal and external customers increasing penetration of customer base to 90%.
• Developed marketing programs for the new product offerings that brought in additional revenues of over $1 million.
• Worked with the Discovery team to revalidate discovery requirements and financials.
• Work effectively with stakeholders to develop standard, and region specific ad hoc product solutions.
• Drafted and submitted proposals for change management plans.
• Assessed current and potential change management issues.
• Take ownership of Information process and its overlaps, to oversee the smooth management of systematic and process changes so as to expedite the flow of work through different domains.
• Managed project plans, financials, timelines and resource allocations.
• Collaborated with other projects within the portfolio to communicate and manage inter-project dependencies.

Environment: Project, Sharepoint, MS office, Windows NT, Java, UNIX, SQL, Siebel 7.7

Confidential, Madison, WI

Project Manager

Responsibilities:

• Responsible for compliance with the HCR laws and regulations so that the project is planned and scheduled accordingly.
• Successfully led a project team of Business analysts, Architects, Developers, Business intelligence specialists, Quality assurance analysts, and Data modelers that implemented an Operational data store as per CMS requirements and a web-based User Interface.
• Define and initiate projects, manage cost, schedule, and performance of component projects, while working to ensure the ultimate success and acceptance of the program.
• Provided delivery management to ensure customer satisfaction and CMS compliance.
• Developed project plans and assumed responsibility for project profit and loss.
• Conducted stakeholder and impact assessments, and devise appropriate plans using Prosci.
• Worked with project design consultants to understand and plan for change.
• Gather data necessary to accomplish analysis from a number of sources, accumulate it together in prearranged format and enter the data in several data analysis software
• Overseeing project & resource planning and the implementation of Agile based execution
• Created project resource timelines and estimates for budgeting and forecasting
• Understood business area challenges, objectives and operational aspects of the business through the use of applicable facilitation and analytical approaches, the assessment of alternative solutions and the balancing of risk the business area was willing to accept Presented project roadmap timelines, budgets, risks, status, and schedule updates to senior executives.

Environment: MS Project 2000, RUP, Visio, Rational Requisite, Rational System Architect, Rational Clear Case Change management Solution, Provision, EPIC, JIRA, MHS, Stepwise, SQL Server 2000, Java script, Siebel, Rational Suite.

Confidential, Madison, WI

Business Intelligence / Project Manager

Responsibilities:

• Responsible and accountable for the coordinated management of multiple related sub projects directed toward strategic and operational Business intelligence objectives.
• Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization.
• Managed vendors to analyze solutions, perform gap analysis and award contracts.
• Implemented HEDIS as phase 1 BI within a budget < $200,000 after a diligent RFP process with NCQA certified vendors, saving the company the extra $800,000 that was assigned to the project.
• Maintain continuous alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.
• Broke the BI master plan into buckets of agile iterative phased sub projects based on needs, ease and immanency. The project spanned processes and systems including Health Rules, Care analyzer, Click for Care etc.
• Cultivated and nurtured effective working relationships with executives and upper management, persuading adoption of business re organization best practices.
• Provided data integration best practices and technologies understanding and resolving data integration issues.
• Managed the BI team, projects, data sets to produce high value output for the senior management.

Environment: ReqPro, BO, Ingenix, HealthEdge, Health Rules, Informatica, Care analyzer, WHIO, Clear Case, DB2.

Confidential, Rochester, NY

Business Process Re-engineering Consultant

Responsibilities:

• Defined and modeled the current state of business
• Identified the scope and vision of the Confidential project
• Performed Impact analysis for the potential impacts of Confidential on various business verticals, systems and clients.
• Organized JAR sessions to understand needs and requirements of different business departments, for them to in corporate Confidential
• Managed compliance to the state and federal protocols and identified change management strategies to negotiate with clients for the same.
• Designed 3d wireframes, mockups and detailed business process designs
• Enterprise level business modeling using Metastorm Provision to elucidate current state, system interactions, business rules, Impacts, requirements, workflows and associations.
• Sought and analyzed proposals from different vendors to automate the workflow.
• Designed and elucidated reports for case and utilization management.
• Explored and identified a multitude of activities and areas where business transformation needs to be done. For Example; Claims Processing, Utilization Management, Sales and Marketing, membership and Billing etc.
• Identified system design and data input changes required as a part of the business transformation effort.
• Worked with the third party vendors to add additional fields to their CRM and Claim Adjudication systems.
• Re defined and incorporated business rules for the in corporation and adjudication of Mental Health benefits as per the Federal Law.

Environment: ARIS, Rational Clear Case, Metastorm Provision, Documentum, Rational Clear Quest, Rational Req Pro, I Facets, Siebel, Ingenix Stepwise, Visio

Confidential, Madison, WI

Lead Product Consultant - Business Intelligence

Responsibilities:

• Worked closely with the Confidential, to understand the health care challenges, goals and policies.
• Designed the scope and vision of this endeavor.
• Researched data that could be aptly used to make quality of care, utilization and cost effectiveness dashboards.
• Conducted and facilitated a lot of JRD sessions including, Clinical Advisory Group and other multi stakeholder gatherings to assimilate and debate requirements from various parties involved.
• Worked with the various stakeholders, vendors to finally do business with the Ingenix Impact pro team to test the accuracy, reliability, validity, representativeness and consistency of this data.
• Interacted with health care organizations and providers across the state to understand their perspective and in corporate that in the product.
• Automation of reporting capabilities of the tool.
• Ensured Collation, consolidation and loading of external data into Impact Intelligence.
• Defined Processes graphically using Provision and Visio.
• Performed TEI (Total Economic Impact), ROI (Return on Investment) and TCO (Total Cost of Ownership) analysis to understand the financial aspects of this endeavor.
• Studied Quality Data like HEDIS and PQRI to implement Process Improvement initiatives and tying them to Continuing Medical Education Credits.
• Worked with stakeholders to prioritize "wants" with Agile iteration outcomes, based exclusively on business value
• Created and executed project work plans and revised plans as appropriate to meet the ever-changing business needs and requirements. Used formal SDLC project methodology.
• Conducted Impact analysis and business alignment using Provision.
• Analyze ongoing care data (including HEDIS data) to develop an ongoing work plan and activities to improve the rates related to clinical areas.
• Develop and Implement Quality improvement centric multidisciplinary care delivery model based on claims data and chart them for cost effectiveness.
• Benchmarked against other competitive products in the marketplace and studied other states where such quality of care evaluation has been state mandated.
• Identified potential clients for the product and made focused presentations for each.
• Created Business Architecture, Process diagrams, Activity flows and User interfaces using ARIS.

Environment: RUP, SQL Server 2000, Metastorm Provision, Rational suite, ARIS, HEDIS, Impact Pro, EPIC, WHIO

Confidential, Madison, WI

Business Transformation Analyst / Change Management Consultant

Responsibilities:

• Defined the project charter, estimated time and effort, and allocated resources for both the projects.
• Identified various vendors and invited RFP responses and demonstrations of their products.
• Conducted process management through the vendor selection phase considering various functionalities, timelines and budget.
• Worked intensely with Business stakeholders to formulate and tweak Underwriting rules that had to be incorporated in Stepwise.
• Implemented the Plan Do Check model for change management to improve business methods, and continuous improvement of processes and products.
• Worked to get a consensus on system specifications for underwriting and ensured that they matched the Business Requirements.
• Followed the SCRUM methodology and worked in close coherence with the Product Owner and Technical Team.
• Prepared the Business Requirement and Functional Requirement documentation
• Created SIPOCS, Analysis Reports and flowcharts for the rating and quoting processes.
• Identified the pain points and proposed solutions for the same.
• Applied Business Process re-engineering principles and created the desired state models for the Underwriting, rating and quoting processes using Rational System Architect.
• Led Strategic Change effort for Ingenix Stepwise product development process redesign
• Analyzed Quantifiable Data and Metrics and Designed Dashboards for both the Projects.
• Assimilated the Data Elements that are involved in the Underwriting process, pointed out the time consuming and redundant steps; and implemented the LEAN approach to minimize the data requirements.
• Worked with Actuarial to streamline the process of developing Non Standard Plans.
• Designed and Implemented the Data Collection process for Underwriting.
• Followed the AGILE Change management process to develop and execute the change control procedures
• Prepared Project Completion Report and Archived reusable artifacts.

Environment: MS Project 2000, RUP, Visio, Rational Requisite, Rational System Architect, Rational Clear Case Change management Solution, MS Excel, MS Word, Metavance, Provision, EPIC, MHS, Stepwise, Windows NT Server, SQL Server 2000, Java script, Siebel, Mercury, Rational Suite.

Confidential, Milwaukee, WI

Business Transformation Analyst

Responsibilities:

• Worked closely with Business teams/project stake holders/SME's/ vendors to map the expectations to the delivery capabilities.
• Understanding the Business rules and effectively implementing them into the PEGA Business Process Flow.
• Identified areas where automation would be imperative.
• Benchmarked and shopped for various tools that would bring in the automation component.
• Selected and brought in the PEGA team to assist in automation efforts
• Interaction with the Business Users/Technology teams to facilitate Business and Quality assurance reviews.
• Business Requirements are analyzed according to PEGA System specifications and to evolve a measurable Plan for the complete group.
• Prepared High Level Logical Data Models and BRD (background review document) supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the actors to analyze and document business data requirements.
• Performed feasibility, adaptability study and risk analysis to identify the business critical or high risk areas of the Business Process.
• Created As-Is and To-Be models to represent the current state and future state of the processing system using Lombardi Blueprint.
• Joined hands with architects and developers to comprehend PEGA system functionality, process flow and keep them updated about Business user's sentiments.

Environment: J2EE, RUP, Visio, Lombardi, Rational Test manager, ACES, PEGA, People Click, TSO, UML 2.0, MS Project 2000, MS Excel, Manual Tester, Functional Tester, HP Service center, Rational Rose, SQL Server, DB II, HTML, Oracle 10g.

Confidential, Springfield, IL

Business Consultant

Responsibilities:

• Health Care Subject Matter Expert providing business and application inputs for the Confidential project.
• Pitched the blue print of the product to the State of IL, conducted demonstrations and other sessions to get the State project.
• Provided analysis, understanding and business perspectives on many operational issues.
• Continuously maintained relationship with various stakeholders and formulated a communication plan.
• Involved in defining the scope and defining business rules of the project. Also involved ingathering business requirements, doing gap analysis and documented them textually or within models.
• Elucidated Network, Information Flow, Access, Process, Reference, Workflow, Data models using ARIS.
• Actively involved in validating the requirements and applying the RUP framework throughout the SDLC.
• Gather Business Requirements, analyze data and workflow diagrams. Defined the Scope, Financial projections and Cost/Benefit analysis. Progressed from Problem statement to well-documented Designs.
• Identified Use cases from the requirements and wrote Use Case Specifications
• Reviewed and analyzed the Use Cases and came up with System Design and Test Plan Templates.
• Gathered and analyzed GUI requirements and worked closely with the UI team to model the screens, which met user defined requirements and company standards. Created prototypes for all UI screens
• Prepared Business Objects and Crystal reports.
• Developed Blueprint and tested the prototype. Deployed full life cycle process complete with associated documentation and training.
• Created Pivot diagrams to forecast and analyze the reportable communicable diseases business process.
• Investigated faults within the application and interacted with the development team to resolve technical issues.
• Involved in Incident Reporting and Change Control procedures using Clear Quest and reports to track process of repairs and determine the current quality of the application.
• Created various Scenarios to be run, used Rendezvous Points to create intense VUser load on the server, configured the scenarios before executing them in the Load Runner.
• Reviewed Master Validation Plan and validation plan using Test Director

Environment: J2EE, RUP, Visio, Rational Requisite, ARIS, UML 2.0, MS Project 2000, MS Excel, Confidential, I-Detect, Manual Tester, Mercury, BO XI, Crystal XI, Agile, Functional Tester, .NET, Rational Rose, SQL Server, DB II, HTML