PROFESSIONAL EXPERIENCE:

Confidential

Project Manager/Implementation/Backup and recovery

Responsibilities:

• Supported Whole Foods Market on Store readiness for large 600+ locations on all new Hardware/application software.
• Handled projects based on SDLC
• Developed recovery action plans, its impact on business.
• Interface with technical teams and business partners for implementation, backup and disaster recovery execution
• Owned the “Site readiness” phase, Follow - up with project team members on outstanding issues, risks and decisions via organization “private” SharePoint database.
• Implemented communications to all locations in a two phase rollout.
• Weekly meeting (local and remote staff) and document action items and meeting notes/minutes each Wk-meeting. Used a 3-monitor workstation to track past/present and future requirements.
• Updating/Posting on organization Private Share Point database
• Escalating “road blocks” to the IT Project/Program Managers where appropriate
• Trained team members on hardware to full Go-Live install of all hardware/New Corporate Application software.
• Worked with all levels of management and staff within all areas of the business.
• Network, security and LAN/ WAN throughout the organization

Confidential

Research Program Management Specialist

Responsibilities:

• Supported the Confidential Research Program, “Group Admin”, and Engineering Business Manager to accomplish the goals of group operations. Specifically this role will maintain the master list of who works for Confidential Research, handle the logistics to bring coops/interns into Research all year (IT accounts, equipment, seating).
• Coordinated setup requests for new hires in the Confidential HR systems. This involves making arrangements for computer accounts, phone service, special IT privileges and laptop imaging for new hires we have three times a year.
• Network, security and telecommunications (LAN, WAN, client/server) throughout the organization
• Coordinated the Data security and backup processes. Tasked with management of the equipment supply chain, and maintaining SharePoint and Twiki sites used by our researchers.
• Updating/Posting on organization Custom Share Point database
• Coordinated and worked closely with the Program Manager and with Engineering Business & Operations manager as a success criterion for the job. Tasked to update and maintain extremely confidential employment files and renewals for over 160 professionals.
• Establish and maintain project communication tools such as SharePoint to update all changes when completed.
• Provided daily maintenance of the master list of all staff supports Research projects. Includes FTEs/Co-ops/Contractors/Visiting Scholars/Intra-group assignments.
• Owned the “New” Co-Op budget (Hardware/and operation software). Any Special tools required.
• Utilized previous supply chain management skills for staff equipment inventory tracking, inventory management, and forecasting. Preparation of equipment procurement requests for the managers, business manager and executive approval.
• Gathered monthly collection of research metrics data.

Confidential

Project Coordinator / Disaster Recovery / Risk Analysis and Risk Assessment

Responsibilities:

• Utilized supply chain experience to coordinate the installation, planning and implementations of hardware solutions/ Add New/ Replace Old by upgrading Confidential from old systems to over 10,000 new 2015 Confidential Laptop / Scanner / Printers throughout Texas
• Assembled project plans and teamwork assignments by tracking project milestones and identifying resources to meet the needs of the project, e.g. interfacing regularly with senior management.
• Assist the three (3) Projects or IT Program Manager with maintaining a Work Breakdown Structure (WBS). This is by regional across the state of Texas.
• Worked closely with Technical Staff within Confidential on Infrastructure and Security to abide by the current IT infrastructure and recommend future flexibility.
• Acted as a primary point of contact and escalation for stakeholders for this project.
• Network, security and telecommunications (LAN, WAN, client/server) throughout the organization
• Working with IT business continuity, IT disaster recovery for all end-users
• Tasked with heavy V-looks up’s for quick verification and research on history
• Utilized SDLC & Agile Project Methodology for project delivery
• Maintained and updated project documentation to include project plans, budget, surveys, risk plans, communication plans, changes control logs, and report - Confidential end of project, send out Customer Satisfaction Surveys
• Posting management name/addresses on organization Custom Share Point database
• Escalating “road blocks” to the IT Project/Program Managers where appropriate
• Facilitated business updates by acting as the Account Owner by identifying opportunities and reviewing contracts
• Worked close with senior management on focus-group sessions, webinars, interviews.

Confidential

Project Coordinator/ Manager

Responsibilities:

• Provided project support in scheduling/facilitating the supply chain of hardware with 110+ vendors by creating agenda, recording meeting notes and following up on action items
• Performed project budget analysis by assisting project manager on tracking and updating the budget (third party vendor - over time per installation) and project plan
• Identified potential conflicting project priorities (e.g. tasks, resources, and schedules)
• Created weekly project management reports, i.e. updating Statement-of-Work (SOW)
• Facilitated and coordinate planning activities across multiple cross-functional teams
• Acted as owner of project by issuing log and changing control items
• Lead and managed IT resources by providing guidance and assisting with prioritization, creating and preparing project team discussion material, Project Methodology-Agile & SDLC depending on whether the projects were software application projects or infrastructure projects.
• Strong document analysis, site surveys, site visits, business process descriptions and Microsoft aerial photos
• Worked out of Sales Force, SAP, Primavera in addition to other internal systems to schedule site surveys and installations
• Coordinated with owners, operators, and end users for hardware implementation, and would follow-up to ensure completed out orders and conduct quality checks on documentation
• Served as the primary communications point-of-contact for specified internal client base

Confidential

Project/ Practice Management

Responsibilities:

• Developed and maintained product based work breakdown structures (WBS) and project schedules due to the solar industry’s new presence within the Southwest area. Documentation of the project(s) is a key factor on life of all equipment and how the install(s) followed manufacture recommendation.
• Created and executed project work plans revising as appropriate to meet changing needs and requirements.
• Scheduled weekly project update meetings
• Owned the “Site readiness” phase, Follow up with project team members on outstanding issues, risks and decisions.
• Owned the Installation projects(s) Hardware/and operation software. Any Special tools required.
• Identified resources needed and assigned individual responsibilities based on skills and expertise
• Built the SOW per install (Farmland vs. residential properties)
• Managed day-to-day operational aspects of each project and scope of work
• Responsible for driving development, maintenance and recovery action plans for each Client
• Served as the primary communications point-of-contact for specified internal client base
• Reviewed deliverables prepared by team before passing to client
• Participated in project planning for the test and documentation portion of a development life-cycle
• Tasked with applying company methodology and drove project standards
• Utilized ERP sub-systems (Lawson self-services - EPR) report history for project success
• Ensured resolution of cross segment/team project issues, risks, and/or conflicts by updating all client profiles
• Prepared for engagement reviews and quality assurance procedures
• Involved in the business for all billing and invoices
• Minimized exposure and risk on project
• Ensured project documents are complete, current, and stored appropriately.
• Managed the budget to track and reported team hours and expenses on a weekly basis efficiently maintaining costs
• Determined appropriate revenue recognition for timely, accurate invoicing and monitoring receivables for project

Confidential

Product Manager / Project Manager / Senior Account Manager

Responsibilities:

• Worked with CIO, CEO, Senior Operations Manager, Production Managers, and IT staff Confidential corporate office to plan, organize and direct confidential activities concerned with product delivery, assuring critical and timely status reports.
• Used my strong understanding of Software Development Methodologies
• Support of finance rules and guidelines for all retail customers
• Known as a walk-around manager while working all projects by gathering processing steps on current systems and reviewing recommendation application software
• Worked with the production and engineering staff to support any receiving-in processes, and performed final inspection activities
• Established project objectives Statement-of-Work (SOW), policies, procedures and performance standards within boundaries of company policy and contract specifications, resulting in multi completion of SOW annually
• Drove results in the areas of guest service, financial results, and overall standards by understanding the tools given, e.g. Point-of-Sales, Hour vs. Hour / Same day of week to last week same day/weekend, Month vs. Month
• Initiated and maintained liaison with customers and other contacts to facilitate project activities by working with Operation department
• Responsible for driving development, maintenance and recovery action plans for each Client
• Provide oversight on installation contracts and service agreements with IT service.
• Review invoices and perform PO receipts for goods and services. Create requisitions for purchase orders when required.
• Monitored and controlled project through administrative direction, ensuring timeliness of project. Also, tracked project against its schedule and against client objectives, reporting status to CEO and CTO
• Served as the primary communications point-of-contact for specified internal client base
• Ensured resolution of cross segment/team project issues, risks, and/or conflicts by documenting all clients profiles. Developed and implemented recovery plans for off schedule and unanticipated eventualities
• Coordinated with customer providing necessary project status and obtaining customer feedback
• Reviewed ongoing performance results to targets and taking corrective measures
• Worked closely with customer(s) and third party vendors on application delivery lead to improve business controls on processes and support of business strategies by managing the analysis, documentation and support of business applications systems - to include organizational change management, testing resources to ensure that specifications are met.
• Worked closely with the Executive Director by providing recommendations to improve methods, performance, and quality of service in the various programs and suggest changes in working procedures to increase efficiency.
• Directed and supported medium to large contract projects and management staffing while implementing / maintaining cost and schedule performance measurement responsibility
• Provided direct support to project managers for schedule and cost system development and recurring maintenance
• Performed guidance, non-repetitive non-routine duties of moderate-to-advanced complexity relating to specific non-technical functions (cost and schedule) of project activity

Confidential

FINANCIAL LEAD ANALYST / BACKUP AND STORAGE ANALYST

Responsibilities:

• Worked on the marketing of pricing, specifications, availability and terms by participating in a focus groups on troubleshooting, frequently asked questions, system documentation, current systems configuration, support history and status, service plans, ownership transfers, upgrade system and upgrade operating systems
• Handled program/system acceptance, Test/Evaluation, and performance measurement creation/risk assessments
• Acted as liaison between Business and IT to troubleshoot, investigate, analyze, and solve software problems and map client business requirements and developed necessary product modifications to satisfy clients' needs
• Responsible of strategic direction for the daily clearing, settlement, and reconciliation of card payments, compliance with corporate policies, risk mitigation, leveraging new technologies, and processed improvements within the operations group
• Establish data backup and storage standards necessary for IT End Users and Clients
• Awarded Employee-of-the-Month for Making recommendations for improving processes, efficiency and practices
• Assigned Confidential -risk accounts due to high customer relationship skill set

Confidential

HRIS MANAGER/LEAD ANALYST

Responsibilities:

• HITS ERP First point-of-contact for all payroll reporting and analysis functions
• Payroll lead with the acquisition of 70,000 employees
• Managed all 3rd party vendor(s) invalid in this roll-out/implementation.
• Extracting Kronos time records from all remote locations.
• Ensured implementation of ERP payroll system, and established tables to support deductions and taxes (BSI)
• Tested system to simulate a parallel payroll. Loaded balances acquired with the EIN purchase
• Maintained a relational database of over 70,000 employees worldwide, and provided payroll processing and administration for approximately 900 personnel in 12 states
• Identified, established and ensured quality assurance processes including development of a testing plan, and lead and participate in all testing and QA activities
• Presented recommendations for correction of issues, deviations, or problems, including recommendation of remedies to be applied, providing an in-depth review and description of any identified deficiencies, related issues, and nonconformities, and a recommendation regarding acceptance, non-acceptance, or appropriate corrective action(s)
• Developed and administered an implementation training plan by working close with third party vendor on plan(s)
• Interface Kronos Schedule and time and attendance for processing weekly/bi-monthly and monthly
• Wrote documentation on new Human Resources payroll laws.
• Worked closely with end-user, department heads, and upper management on Change-Management on new application(s) flow of data and process in planning and establishing go-live activities including ongoing application support
• Lead contact for company’s 1998-2001 year-end process, ensured benefit programs processed successfully through the system, and year-end reporting processes were accurately completed to ensure a successful close of books
• Tested and implemented new taxes and company payroll policy by interfacing with KRONOS payroll sub-system
• Worked with HR technologies to develop test scenarios, ran payroll-testing procedures to assess outcome, and analyzed and tested systems for optimum capabilities and operations
• Supported the management process on a nationwide basis to ensure that all records are finalized accurately within prescribed turnaround times
• Managed several special payroll projects, developed/delivered payroll training to end-users, assisted in upgrade and implementation (Lawson 9.1-7.24), served as Payroll Project Leader for system testing by ensuring all necessary patches and fixes were applied to new system and checks would run with zero errors, tested taxes and general ledger prior to conversion, acted as Primary Lead for all system modifications, e.g. new 401K.
• Bridged communications between HR and IT Management regarding current and future interfaces and advanced reporting solutions, with approximately 100 end-users in HR and Payroll

Confidential

LEAD ANALYST

Responsibilities:

• Contributed expertise in corporate-wide technologies and business procedures to year-end planning and execution - actively participated in five successful year-end
• Installed ad hoc reports for Payroll, Benefits, and Human Resources, and maintained integrity of all HR and payroll data
• Set-up recovery back-up place for the business
• Served as Liaison between the IT department and functional users ensuring critical issues and concerns were addressed and resolved in a timely and efficient manner
• Assisted in testing and reporting of upgrades and redesigns of Lawson and other third-party software ensuring optimum system performance and capabilities. Upgrades and conversions included: Lawson 5.0/AS400 to Lawson 7.04/UNIX conversion, Lawson 7.04 to 7.09 upgrade, and Lawson 7.09 to 7.2.3 upgrade
• Developed garnishment procedures to eliminate backlog and penalties of child support payments
• Made recommendation surrounding improving processes efficiency and practices
• Initiated cross-training procedures for backup users of the Lawson system, streamlining processes and ensuring users not only mastered the modules, but also served as a backup for others