SUMMARY:

• He is a PMP Certified Project Manager. Managed medium to large complex projects using an SDLC, Waterfall, Iterative and AGILE methodologies to define project requirements. History in managing complex global system implementations and migrations. Experience managing multi - platform, multi-vendor applications and leadership for onshore and off shore teams with focus on the Customer and the bottom line.
• Extensive experience with MS .Project, Excel, Word, Power point, Visio and MS Share Point Services. Good communications and presentations skills and available immediate.
• Led cross-functional team though project initiation to implementation of an SAP Online e-Invoicing solution for Walmart Real Estate Division that automated processing from purchase orders to payment in SAP. Transition project from waterfall development to Scaled AGILE FrameWork to begin construction phase that accelerated schedule and reduced cost.
• Certified Project Management Professional specialized in e-Business Transformation projects
• Over fifteen years of experience in Project Management
• Proficient in Data Center/ Server Systems migrations
• Proficient with SDLC Agile, Scrum and Waterfall methodologies
• Proficient experience with databases - including SQL Server, Oracle and DB2
• Managed the implementation of Cloud backup solutions, NetBackup or Tivoli Storage Manager into Data Centers consisting of NetAPP, IBM or EMC
• Experienced in MS Project, Outlook, Lotus Notes, SharePoint, Visio, KCS, Db Symphony, Windows 7, WebEx and MS Office Suites to facilitate team collaboration and stakeholder communications
• Led test planning and project execution activities with clients for Secure Virtual Desktops on Demand for test execution, defect reporting and communication of status/metrics to stakeholders
• Expertise with DB2, SQL, PL1, Rexx, Notes Script, C++ on using client server techniques

TECHNICAL SKILLS:

Web Hosting (Virtual Private Cloud), Vendor Management, Experience on Windows, IIS, Inet,, Net,WebSphere, JBoss, MQseries, AEM and, CQ Content Management environments.

Infrastructure Test Management, Deployments, EMC s Avamar, Isilon, VMAX, and HP Symmetry, Data Domain Network Access Storage and Storage Network Access systems, Team Connect, MS Project, MS Offices Suite, WebEx, Windows Configuration, Virtual Machines, Citrix and ISEC.

PROFESSIONAL EXPERIENCE:

Confidential, Raleigh, NC

IT Project Manager

• Lead strategic projects in the delivery of Online Banking solutions for consumers.
• Manage multiple vendors, business areas and their products in requirement development, test planning, execution and defect management.
• Extensive use of Web Ex, SharePoint, MS Project and MS Office Suits.
• Implement Online Banking solution and access to 90,000 users.
• Reviewed incidents with business partners for enhancements, prioritization, classification, owner and closure
• Track and report user registration counts, incident status and service delivery metrics.
• Provided dashboards reflecting statistical significate of call volume data. Time to resolve, wait time, hold time, abanded, etc..
• Manage account mergers, conversions, Bill pay, and Issuance, Master Card, and Credit Cards services.

Confidential, Richardson, TX

Project Manager Consultant/Infrastructure Test Environment Manager

• Managed projects involving the design and implementation of solutions based on customer requirements including those using SAAS Customer Intelligence software
• Defined the environment needs
• Planned the systems setup and configurations and rolled out the test environment for OTC’s Derivatives and Clearing house derivatives; unified End to end solution included (User Interfaces, Data service Catching and Databases) via a Private Cloud server deployment
• Provided program governance using ITIL Framework for Incident, Management work arounds, problem management, change management and release management for services managed
• Provided DB managed service in the capital markets of application development and maintenance to meet the goals and objective as per client and customer agreements
• Defined Test Environment needs, plans and setup for end to end test environment management and implementation for projects in stream with Core Clearing Transformation Program
• Served as a Senior Business Intelligence Solution Architect on two separate projects, corporate loans and investment services
• Involved in requirements study, design reviews and analysis of input/output flow
• Documented BI launch pad guide for users to explore new features.
• Managed the setup and configuration of the Static Hub test environment
• Created environment map and implement Infrastructure documents and process to support the environment.
• Experienced with user interfaces, data service, cache strategies, storage, performance and databases used in Java Application Platforms ASP.NET
• Experienced with procurement and coordination of certificates keys for public and private application domains Extensive use of MS Visio, MS Project, dBRas, and MS Office Suites Extensive use of c elaboration tools included, WebEx, SharePoint, BOXX, Messenger, ServiceNow and Link.

Confidential, Cary, NC

Support & Operations Manager

• Managed Global Team in the support of Services Management, Incident Management of day to day operations, hosting systems and services including: Web Hosting, DB Support L2 and L3 Application Support, Change Management, Incident management, Problem management governance, offshore coordination, customer relations, vendor relations and hosting admin support.
• Provided oversight and direction on Global Digital Support services for Operations Desk, Hosting, DB Support, Application Support, DMP Support Change Management, Support governance, Offshore Coordination, Customer relationship.
• Created Online Dashboards from the pull of datat relating to Hosted sites, Business Areas, Platforms, Technology, Site dashboard, Production, Decommissions, In development, redirects, Etc..
• Technologies Supported included: Web servers: Apache, IIS: App servers: Websphere, Jboss, CQ/AEM, Episerver: Databases: MSSQL, MYSQL, Oracle Technology Frameworks: Java, Dot Net, PHP, Static HTML;Tools: Akamai, Google Search Appliances, Mail server/VPN/DMP/SRET/Pydio in a Cloud hosing environment
• Business Units Supported (Global) included; Stiefel, Europe Consumer Healthcare BSP, NA Pharma, JointVenture ConsumerHealthcare, US Consumer, Consumer Healthcare BSP,Consumer, Europe Consumer RD, International Consumer, Corporate, International Pharma,Europe Pharma, Consumer US,US Pharma, NA Consumer
• Oversaw over employees involved in the delivery process and held employees accountable for carrying out the required processes and tasks.
• Provided support on service Assets and Configuration, Change and Release Management using ServiceNow.
• Managed network infrastructure and Cloud Hosting for websites and application system services including network deployment, data center, storage and virtualization technologies.
• Provided resource management allocation, risk mitigation, development of project plans and communication plans.
• Led internal system readiness, service request, upgrades, interfaces, reports, trouble hooting and testing in support of over 1600 web sites and service availability support for over 300 Cloud Servers on the HP network.
• Extensively used Collaboration tools included, WebEx, SharePoint, ServiceNow BOXX, Messenger and Link.
• Warehouse application

Confidential, Morrisville NC

Project Manager

• Led system development migration project for the Banks Global Exposure Systems GEMS to a Java Application Platform.
• Met with global teams in the planning, design, build, test and deploy upgrades to 2500 files, 261,000 lines of code, Upgraded Web Logic Server (10.3), JDK 1.6, Maven, Google Web tools, Guice and Oracle Coherence.
• Managed project thought promotion to production for the Collateral Management Unit.
• Managed project milestones, budget, status, risks and issues.
• Used PPM Clarity to report project status and track project performance.
• Expertise in Waterfall, AGILE, and Iterative workflows, MS Project, MS Visio, MS SharePoint and collaborations tools.
• Orchestrated Data Masking for Development and Testing environments to secure customer information.
• Managed project plan for quality, timeliness of design, build and implementations of work product for the Visa Account.
• Led requirement reviews, analysis of architecture and designs, estimation, staffing, and risk planning for enterprise solution.

Confidential

Sr. Project Manager

• Led Desktop End User Services Transition plans from Brookfield Power US Holding American Co, to Fujitsu.
• Gathered resource to define work streams, develop WBS, Authored Project Charter, Coordination of Skill Transfer, Asset discover, due diligence, purchase hardware via procurement.
• Service Management Support Services provided: Remote support, Desk Side Support, Dispatch Support, IMACD, Platform Engineering, BreakFix, Image and Patch management, PC AntivVirue, Anti Mailware, Personal Firewalls, Audio Visual, Managed Mobile and Assent Inventory.
• Managed procurement of servers for scalability to client sites, Coordinated server and ITCM installs and network support service for Audio Video Conferencing, Remote, and dispatch Desktop Support and Field Engineering services via Fijitsu Cloud hosting support US and Canada customer sites.
• Directed cross platform support services teams for Software Packaging, Image and Patch Management, ITCM, SSCM. Symantec, PC Antivirus and Malware, Citrix, RSA Security management, VIP Support.
• ServiceNow Reviewer / Approval/Reject the Change to indicated GXCP and regulatory factors have been taken into account as necessary
• Platform Engineering, Mobile Managed Devices and permitting/licensing for the required services.
• Led Knowledge Transfer sessions with technology teams to ensure operational readiness with approved Operations Procedures Manuel with PMO and Gate Reviews.
• Extensive use of MS Project, SharePoint, MS Office Suites, Visio and CA Clarity.

Confidential

Project Manager

• Provided setup and service support oversight and guidance to Global Service Desk Support Operations for Deutsche Bank Infrastructure tools and service support.
• Monitored, tracked service availability and resource allocation for service calls.
• Responsible for all of the Secure Desktop on Demand services for every aspect: SLA, Request, Builds, DbRas, Coordination, Profiling, IBAC Recertification, IBAC Release and Distribution, baseline Firewall changes reporting and CRM in a Service Orientated Architecture environment.
• Responsible for all customer client communications.
• Acted as single point of contact for each project request engaging in Secure Desktop on Demand Virtual Machine Service.
• Worked closely with cross functional technical teams to provide client friendly reports.
• Interfaced with all company roles in delivery of the project, DBras, Build Team, Capacity planning, Global change management, IT Security, Profiling and recertification/retirement Admins.
• Directed teams using SDLC Waterfall, Iterative and Agile process.
• Managed team of 6 Project Managers in PMO for every aspect: SLA’s, RFPs, Service Request, Builds, Dbras, Coordination, profiling for the end to end SDOD Service Delivery.
• Expertise with Excel Pivot tables, MS Project, Status reports, Daily Team Hudles, Onboarding and customer and client communication.
• Created daily dashboards reflecting different bits of Dbras Service Request data to use for reporting upward to senior management team that transformed into actionable insight
• Oversaw the projects management of the end to end rollouts of Secure Desktop on Demand (SDOD2) virtual services globally for bank personnel.