Program manager Resume Van Buren, MI - Hire IT People

SUMMARY:

Accomplished Information Technology Specialist with years of experience as a team leader in an agile environment for Web Operation, Infrastructure management, Identity management, and Project Management. Skilled professional who has exposure to most aspects of computing technologies, and can perform as a consultant or part of the leadership team in any size organization. Solid Information Technology Infrastructure Library (ITIL) foundation. Has had experience in System Administration, Data structuring, Web technologies, Documenting and Training.

TECHNICAL SKILLS:

Monitoring tools: HP Site Scope, New Relic, Splunk

Identity management/Web security: CyberArk, CA Site Minder suite.

Operating systems: SUN Solaris, Linux, Windows, OS/400, Various Unix

Middleware/technologies: F5/ loadblancing, Apache, Jboss, WebLogic and IIS

PROFESSIONAL EXPERIENCE:

Confidential, Van Buren, MI

Program manager

Responsibilities:

Manage/own the Application Services Engagement Process (ASE) also known as TTO (Transfer to Operations) process for GE Corporate.
Align and invoke Application services teams for build, monitoring and other support services following agile methodology. Engage with Project Managers to insure milestones are met and sign - offs are being conducted.
As a program manager, I Worked on different aspects of the products Budgeting and process service teams billing. Collaborated with Enterprise Architect team, to achieve Simplification goals and to insure effective/smooth Legacy to AWS Migrations.

Confidential

CTS Infrastructure team lead

Responsibilities:

Led the Infra team, to constantly improve performance and introduce lean processes. Ran CAB and supervised contractor team’s day to day activities.
On the Compute side, the team worked with hands-on teams to facilitate all the Corporate App Teams Infrastructure needs as well as Procurement and decommission, control of server life cycle management and tech refreshes. Anticipate new project, plan, and execute.
The team processed Service requests (Firewall, Load Balancer, Proxy,DNS, 3DNS etc) raised by various GE application teams.
Accomplishments: I served as the GE Corporate High Privilege Admin. Also Led the team to govern compliance and drive standards across the organization, the team worked with Third Party Auditors to perform Compliance audits such as SoD, SOX and ISO audits.

Confidential

Web Operation Team Lead

Responsibilities:

Transformed team from triaging incidents to resolving and implementing complex changes.
Ensured deliverables within SLA’s limits and introduced new process improvement methods.
Maintained documentation and updated SOPs.

Confidential, Auburn Hills, MI

Web Administrator

Responsibilities:

Participated in automating WebLogic installation, and coordinating stress testing of sites to meet High availability requirements.
Installed, set up, and delivered in record time, webservers for On Star Tech Refresh, saving company time and money.
Managed web environment, deployment and maintenance activities which provided for a stable environment for On-Star.
Conducted operational/on call duties, including restoration of websites on conference calls for high visibility problems.

Confidential

Identity Management Administrator

Responsibilities:

Customized log-roll scripts to run nightly in order to maintain website stability; cutting down considerably the number of space related problem tickets.
Provided 24 x 7 support to identify and resolve problem tickets by analyzing WebSphere log files

Confidential

level 2 Site Support

Responsibilities:

Analyzed OS and space related issues to resolve problems with performance.
Ran network analysis and resolved/routed ticket to appropriate support level as needed.

Confidential, Auburn Hills, MI

Project Manager

Responsibilities:

Post project communications, project budget estimation, project scope and planning.
Maintained primary contact list, coordination of all project communications.
Planned and conducting internal, client, internal-client project meetings.
Monitored project scope, budget, and deadline.

Confidential

System Analyst

Responsibilities:

Setup and configured UNIX and NT servers, performed system management duties on various platforms especially Windows NT/2000.
Provided 7x24 OS level support for variety of platforms.
Capacity to manage more than 30 GM NT servers.
Prepared servers for inventory assessments, compliance testing and upgrades.
Configured and customized system management tools like: BMC Patrol, CA Unicenter TNG.

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Program Manager Resume

Van Buren, MI

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