SUMMARY:

Extensive project management and consulting experience along with significant experiences at other companies sharpened my program and project management, operations, and leadership skills across a variety of industries. I served as a Principle with Confidential focusing on providing program and project management services. Since then, I have served as an IT PMO Project Manager in the International Biotechnology, Defense, Financial Services, and Healthcare industries.

IT STRATEGIC PLANNING:

• Majority of consulting experience focused on IT Planning and Strategy Development
• Large - scale Program Management Consulting Experience
• Corporate Project Management
• Consulting Practice Growth and Management
• Experience in multiple industries
• Engagement Strategy, Design & Planning
• Technology Growth Strategy
• Business Alignment Strategy
• Technical Response Strategies to Business Problems
• Application/Infrastructure/Resource Balancing
• Portfolio Development & Management
• Insourcing/Outsourcing Analysis
• Response to RFP’s
• Executive Presentations eCommerce Management
• Customer Service Integration & Operations
• Fulfillment and Logistics Integration & Operations
• Marketing Strategy, Planning & Execution
• Merchandising Refreshes and Website Functionality
• Consulting Practice Leadership
• Business Unit Leadership
• P& Confidential Responsibility
• Budget & Forecast Responsibility
• Management of Business and Technical Resources
• Project Management

PROFESSIONAL EXPERIENCE:

Confidential, Wyomissing, PA

PMO Project Manager

Responsibilities:

• Established and managed the PMO delivering over 50+ implementations and custom projects across 30+ clients.
• Direct and oversight Project Management (initiation through transition to Support Services) of all projects at various stages of completion.
• Responsible for managing project economics (utilization, realization, budgeting, and billing).
• Managed, mentored, and professionally developed the Project Coordinator under my supervision.

Confidential, Malvern, PA

PMO Project Manager

Responsibilities:

• Served as a Program Manager for the Retail Investment Group managing a portfolio of over 30 projects focused on improving and enhancing daily operations of the 5,000 phone support Crew.

Confidential, Lansdale, PA

PMO Project Manager

Responsibilities:

• Product Lifecycle Management - Managed a vendor (Dassault Systems) assessment to analyze the business, functional, organizational, and technical requirements for implementing Confidential PLM across multiple manufacturing facilities.
• Operations and Systems Migration to SAP - Scoped and planned an initiative to migrate two existing business operations in Texas to operate as “satellites” of a large business operation in San Diego. Planning effort encompassed Operations Gap Analysis, Required SAP Configurations, Data Cleansing and Conversion,, Testing and Cut-Over Planning.

Confidential, Blue Bell, PA

Program Director, Enterprise Program Management Office

Responsibilities:

• Project team organization and structure.
• Vendor contract negotiation and management.
• Full lifecycle management (ideation through deployment).
• Project Planning and Structuring.
• Status Reporting to key Confidential executives (Division Presidents and CIO) on a weekly basis.

Confidential, Princeton, NJ

Director, Information Technology

Responsibilities:

• Led key IT and business expense reduction initiatives resulting in savings of more than $1 million. Reductions were driven by renegotiating contracts, eliminating redundant systems, and implementing lower cost software solutions.
• Managed a global IT outsourcing analysis, overseeing requirements, data gathering, solution design, internal teams, vendors, proposals and selection.
• Managed a large-scale Documentum-based systems consolidation in a controlled environment. This high-profile initiative engaged executive management, multiple external vendors and many teams across the company, including Quality, Regulatory, Legal, Manufacturing, and Finance.
• Led the planning and implementation of key IT initiatives to decommission a GMP Certified Manufacturing facility.
• Managed the move of Confidential ’s Copenhagen data center
• Co-developed Confidential ’s “turnaround” IT Vision and Strategy with the VP of Global IT.
• Authored the Confidential Global IT Policy
• Conducted a Help Desk assessment and implemented the recommendations, including consolidated Help Desk systems, automation, and service metrics and reporting.

Confidential, Conshohocken, PA

Senior Manager, Managed Services Operations

Responsibilities:

• Developed and operationalized Help Desk, Issues Management & Resolution, Reporting, Billing, and Quality Assurance policies, practices, and procedures.
• Identified, proposed, and sold over $1 million of additional business via account penetration.
• Obtained highest levels of customer satisfaction within 6 months of making operational changes.

Confidential, San Francisco, CA

Pre-Sales Manager

Responsibilities:

• Developed sales strategy, proposed, and sold within 2 months of starting.
• Obtained confidence of C-Level sales prospects and provided guidance on web strategies.
• Developed repeatable pre-sales tool kit that positioned organization for growth.

Confidential, King of Prussia, PA

Sr. Online Business Manager

Responsibilities:

• Responsible for managing the overall eCommerce operations.
• Managed Development and Integration Teams with emphasis on Websphere Conversion, Omniture Integration, Offermatica Integration, and Custom Interface Development.
• Coordinated all delivery and maintenance aspects including: Marketing (served as interim Marketing Director); Merchandising; Coordination with third party Logistics and Customer Service Providers; and managing client.