SUMMARY:

• For the past couple of years, I have been part of the Confidential in various capacities.
• Most currently as a part of the Project Management Office (PMO) OneNet wide area network program.
• During this timeframe, I have provided senior leadership and sub - component leaders and peers a wide range of IT solutions as part of the PMO Team.
• This task requires strong skills in communicating effectively, both orally and in writing.
• Work, requires strong IT analytical abilities, judgment, discretion, and knowledge of IT technical and program principles, concepts, policies, and objectives.
• I have extensive knowledge of program interrelationships as they apply across the IT spectrum with a skill in problem solving.
• I have worked with many level 1, 2, and 3 programs where an understanding of cradle-to-grave systems development life cycle planning includes program areas such as information security ( Confidential ), budgets, and policy as it relates to service delivery/enterprise operations.
• I have continually demonstrated the ability to collaborate and partner across organizational boundaries to conduct agency-wide reviews while serving on various operations workgroups and providing guidance to Confidential leadership.
• Prior to working with the Confidential Headquarters teams, I served in the United States Coast Guard ( Confidential ) for 6 years active duty and I am currently still a Confidential Reservist.

TECHNICAL SKILLS:

Languages: HTML; CSS

Operating systems: Microsoft Windows; MAC OSX

Applications: Microsoft Office, Microsoft SharePoint, Microsoft Visio, Microsoft Project, Confidential Information Technology Management System; BMC Remedy, Contractor Verification System, Service Now

Methodologies: System Development Life Cycle (SDLC), ITIL v3, SELC

WORK EXPERIENCE:

IT Project Manager

Confidential, Washington, DC

Responsibilities:

• Develop and maintain the master project schedules incorporating engineering life cycle project management phases
• Identify gaps in the organization’s processes and develop/implement new processes to improve efficiency of OneNet program activities
• Escalate and direct outage/incident/problem calls and coordinating appropriate resources for issue resolution. Initiate Emergency Change Requests (ECR) or Emergency Break Fixes (EBF) to reduce or prevent mission essential system or application downtime
• Plan, organize, direct, and coordinate documentation projects (short and long-range) including reviews in accordance with the mission goals, structures and organization processes. Facilitate meetings and other correspondence with SME’s and parties to identify scope and project goal
• Schedule and oversee network changes to in Confidential Wide Area Network (WAN), reporting on progress during daily scrum meetings to senior leadership
• Interpret, devise, write and deliver time sensitive standard operating procedures and policies for the OneNet PMO and Tier 2 and Tier 3 engineering teams
• Coordinate and manage Confidential component’s service requests working with cross-functional teams (Business and IT) through duration of project to achieve objectives
• Collaborate with program stakeholders to create new SharePoint workflows for task automation and collaboration
• Support and train OneNet PMO team and business users in the use of SharePoint to complete daily work. Training users in document management, content management, approval workflows, user permissions etc.
• Utilize ITIL v3 best practices in change, release and incident management

IT System/ Project Analyst

Confidential, Rosslyn, VA

Responsibilities:

• Providing enterprise processes guidance, support, and coordination to customers and IT project teams across all disciplines for the CIO;
• Coordinating with Confidential Asset Management teams with the removal and destruction of End-of-life IT equipment
• Responsible for direct interaction with customers either by telephone, electronically or face to face;
• Planning and execution of analysis projects and studies that utilize qualitative and quantitative analytical techniques to assist in the identification and resolution of root cause issues or problems
• Developing policies and procedures to ensure information systems reliability and accessibility and to prevent and defend against unauthorized access to systems, networks, and data;
• Collaborating in IT planning and coordinating IT needs and requirements, and configuration of IT hardware and software across the broad spectrum of IT Program Management;
• Reporting department metrics to ensure Service Level Agreements (SLA) are being met and determine where process improvements may be needed;
• Perform scheduling and monitoring of project progress while analyzing issues and defining standards to be used within the Office of the CIO;
• Collaborating in the development, maintenance and administration of complex information technology (IT) programs;
• Evaluate, recommend and implement changes in work processes to measure and ensure compliance with agreed performance outcomes.
• Promoting awareness of security issues among management and ensuring sound security principles are reflected in organizations’ visions and goals;
• Generates quick fixes and workarounds for project issues
• Developing and implementing programs to ensure that systems, network, and data users are aware of, understand, and adhere to systems security policies and procedures;
• Collaborate in the development, maintenance and administration of complex information technology (IT) programs;
• Manage ordering and billing of consumption based IT services including mission critical software;
• Creates system documentation and other critical documents pertaining to acquisition of new IT systems and track status of customer's orders;
• Participates in network and systems requirements gathering/development
• Coordinates resolution of integration issues related to the implementation of new IT systems with the existing and future IT infrastructure;
• Provide enterprise process guidance, support, and coordination to customers and IT project teams;
• Deliver technical advice for Confidential Windows 8 Tablet Pilot Program;
• Provide documentation updates on projects lead with analyzing data to gauge system completion, performance and metrics, as well as manage software product keys;
• Utilize ITIL planning, design, development, and management of principles to generate software rollouts and firmware updates;
• Measure the requirements needed for new software by testing vulnerability and port availability for processes
• Additional skills learned but not necessarily used on a daily basis, but may be requested by operations leadership:
• Organized and labeled system libraries within the intranet service;
• Utilized the Active Directory Tool to set group policies;
• Provided assistance to customers by unlocking user accounts when access to the domain is denied;
• Coordinate with Component IT teams on asset purchases;
• Maintain detailed knowledge of owned software/hardware with SharePoint directory
• Developing network backup and recovery procedures.
• Providing the policy guidance to the Confidential CIO management, staff and customers;
• Establishing metrics to measure and evaluate systems performance;
• Assisting, as requested, in identifying and addressing IT workforce planning and management issues such as training;
• As requested by leadership conducting audits of IT programs and projects;
• Ensuring the application of information security/ information assurance policies, principles, and practices in the delivery of planning and management services as requested by leadership.

Customer/Mission Support Manager

Confidential, Washington, DC

Responsibilities:

• Supervised and audited database record entries on customer and program information;
• Created user rosters, managed security of sensitive information, and processed requests for system access;
• Developed and implemented training and awareness for RAPIDS security, and incorporated lessons learned into overall unit security procedures;
• Reviewed the system audit trail. Assisted investigations of possible security violations, in coordination with the Site Security Manager (SSM). Ensured the RAPIDS audit trails were reviewed and maintained in accordance with standing directives;
• Compiled metrics for analysis of customer satisfaction and recommended improvements to senior management;
• Managed the physical security of DEERS/RAPIDS workstations and acted as primary POC for all related matters;
• Collaborated with technical and service personnel ensuring customer satisfaction and quality of service;
• Coordinated, scheduled and provided follow up on high level customer telephone and email service orders;
• Developed technical content and implemented training and support of end-users on all telecommunications equipment.