SUMMARY:

• Self - motivated professional seeking a senior project management role to inspire and drive business activities toward delivering quality solutions and achieving organizational strategic goals.
• Furthermore, organize and facilitate all phases of the SDLC, perform business and system analysis, gather and document system requirements, evaluate processes, control and monitor project performance, while maintaining and pursuing increased levels of quality and security.
• 17 years of experience technical and non-technical support for end-users seeking system instruction
• 16 years of experience management and supervision of others in a professional work environment
• 14 years of experience designing, developing, and implementing comprehensive solutions
• 13 years of experience coordinating and directing all phases of project management
• 10 years of experience using and developing COTS to match end-user client specifications

CORE COMPETENCIES:

• Project Management Scrum & Kanban Agile & Waterfall Methodologies
• Cyber Security Risk Management Payment & Reporting Services
• CMMI Development AWS Cloud Computing Client & Vendor Management

TECHNICAL SKILLS:

Platforms: Windows, Linux, OS X

Databases: SQL Server, Oracle, AWS RDS

Tools: /Applications At Task, Perforce, Bamboo, Microsoft Office Enterprise Suite, Microsoft Project, Intervals, JIRA, YouTrack, OmniPlan, Gantter, and VMware

COTS Applications: Siebel CRM, Riposte, Confidential, Guest Bridge, Quest, Open Table, Stadium Vision, Info-Genesis, and Google Wallet

PROFESSIONAL EXPERIENCE:

Project Manager

Confidential

Responsibilities:

• Works closely with the technical staff to prioritize development of multiple projects based on client demands.
• Directly interfaces with mid-level to senior management clients and demonstrates strong communication skills.
• Currently oversees the integrated teams that deliver technology solutions in support of key product initiatives by working closely with product owners, development leads, architects, engineers, and quality assurance staff.
• Collects requirements from clients, work with the technical team to develop a schedule, track team velocity, financials, and other KPIs in relation to the plan and report to both Confidential and client management.

Senior Business Analyst

Confidential

Responsibilities:

• Facilitates communication between stakeholders, end users, and the technical team
• Coordinates and gathers functional requirements and explore design solutions with business users and technical team
• Guides the delivery of Operations & Maintenance (O&M) and Feature & Enhancement (F&E) releases via an iterative sprint cycle
• Documents project specific artifacts to include requirements traceability matrix, fit-gap analysis, functional requirements, and use cases
• Facilitate and perform overall testing of the application modules including system, integration, and performance testing
• Acts as liaison between business stakeholders and the technical team

Business Analyst - Project Manager

Confidential

Responsibilities:

• Consulted with client subject-matter experts to identify technical requirements and areas of opportunity for sustaining long-term company growth
• Coordinated the global efforts of both internal and external programmers to ensure the design development, and implementation of point of service software
• Worked with the client and the internal quality assurance teams to certify system requirements
• Collaborated with stakeholders to prioritize the resolution of application defects and change requests
• Provided system engineers with instructions to support the client

Senior Business Analyst

Confidential

Responsibilities:

• Analyzed, designed, implemented, and supported all facets of COTS POS technology
• Ensured the architectural design and performance of the POS system complied with company specifications
• Gathered and documented business requirements for all POS related initiatives
• Maintained POS database performance, related back-office modules, and network systems to optimal integrity
• Developed UATs and evaluated results to ensure the effectiveness of quality solutions
• Developed and maintained service level agreements with IT vendors providing enterprise solutions
• Established POS knowledge base for the resolution of POS support issues
• Documented and reported vendor performance to senior management
• Documented and reported system performance to senior management and venue management
• Researched and analyzed potential service providers that could satisfy corporate initiatives
• Assisted field support personnel with verbal and written instruction

Senior Technical Consultant

Confidential

Responsibilities:

• Consulted with several corporations to identify technical requirements, and provide comprehensive solutions to fulfill the needs of the organization without disrupting the current flow of business
• Coordinated and directed all phases of project-based efforts of the company, while managing, motivating, leading team projects, and overseeing the student enrollment process
• Provided detailed progress reports including potential challenges and risks to all parties involved with the project
• Developed training curricula and schedule of courses for all the Microsoft, Oracle, CompTia, Cisco, and CIW certifications for both the individual and corporate client
• Worked with corporate enterprises seeking to outsource IT training, and tailor curriculums to the specific needs of the establishment
• Worked closely with customers and contracted IT professionals to ensure successful integration

Senior Implementation Specialist

Confidential

Responsibilities:

• Consulted with on-site managers and accounting personnel to assess systems configuration, design, set-up, and implementation requirements for meeting organizational and business needs of the establishment
• Development of comprehensive database systems, integrating existing payroll, accounting, inventory, and operating procedures to provide smoothly integrated network solutions
• Oversaw all aspects of on-site end-user training: secured the training facility; delivered direct training to managers and on-site Property Programmers; evaluated and modified training curriculum; identified and supervised the training team responsible for in-service of hourly employees
• Installed and tested all equipment to assure successful integration with current systems and third-party software; provided technical help-desk support until new systems are proven operational