AGILE PROJECT MANAGER Resume

SUMMARY:

R&D and IT Executive with over 15 years’ experience leading global highly complex initiatives including process improvement and app development in a variety of industries including retail, medical, healthcare, and design manufacturing.
Agile Coach, ScrumMaster, and Product Owner with 7 years of experience leading teams in various stages of the agility.
Professional, dynamic, and engaging style with exceptional communication skills at all levels of an enterprise. Inspires confidence from team and stakeholders.
Cut Confidential time to market by 21 months on a complex multi - discipline R&D safety product while still adhering to CE, TUV, UL regulatory. Assessed organizational readiness for agile transformation.
Reduced quarterly call center volume by 40%, improved service delivery time by 42% during restructuring of IT and Business Service Catalogs. Coached team in agile principles.
Evaluated and redesigned $7MM BeTheMatch program to accelerate delivery.
Spearheaded Confidential teams to reduce service cycle time from days and improve customer outcomes.

EXPERIENCE:

Confidential

AGILE PROJECT MANAGER

Responsibilities:

Launched three new R&D multi-disciplined product development teams: SW, QA, electrical, mechanical, optical, manufacturing engineers.
Evaluated and improved organization’s project management maturity. Briefed executives.
Instituted agile best practices for two divisions - safety and sensors. Rolled out VersionOne, sprint planning, backlog grooming, sprint reviews and retrospectives.

Confidential

PRODUCT OWNER

Responsibilities:

Oversaw restructuring of the IT/Business Service Catalog (200+ services) reducing quarterly call center volume by 40%, improved service delivery time by 42% (7 to 4 days).
Partnered with technology and business teams/stakeholders across enterprise. Proposed solutions, negotiated features. Outlined requirements to the technical development team.
Chartered development of product vision, roadmap, KPIs, metrics, planned releases, and process governance. Gained buy-in from the office of CIO.
Developed change management strategies targeting administrative and clinical stakeholders.
Mentored ScrumMaster on Agile process, daily standups, release planning, team velocity, product demos, and organizational change management.

Confidential

PROGRAM MANAGER (CONSULTANT)

Responsibilities:

Evaluated and transformed Cord Registry Oracle application development program, $7MM budget.
Formalized roadmap, planned releases, communication strategy with customers, and product demos.
Unified team members, ScrumMasters and Product Owner and boosted morale.
Chaired monthly steering committee meetings; institutionalized dashboard to CIO, CFO and COO.
Advised on strategy for the newly created Enterprise PMO organization ( Confidential ).
Supervised portfolios of business and technical projects for the enterprise.
Evaluated status, budget, project plans, stakeholder analysis, and resources plans.

Confidential

INDEPENDENT PROJECT/PORTFOLIO MANAGER (CONSULTANT)

Responsibilities:

Managed portfolio of multiple $5MM+ projects using traditional and agile methodologies for several clients .
Implemented ServiceNow service catalog and incident modules to US and EU customers.

Confidential

AGILE PROGRAM MANAGER. SCRUMMASTER

Responsibilities:

In my first 30 days in role, devised multi-year service management roadmap to reduce cycle time and improve user experience.
Headed internal startup team to automate end-to-end private cloud service delivery. Managed team’s velocity, retrospectives, and product demos to the sponsors.
Oversaw ServiceNow business and technical catalog improvements and resources.
Vendor and internal engineering resources: Cisco, ServiceNow, Fruition, Infosys.
Platforms: Chef, Open Stack, Oracle, ServiceNow, Java
Uncovered millions in cost avoidance due to unfinished works.
Improved speed of service delivery cycle time from 180 down to 30 days.

SR. PROCESS DESIGNER

Confidential

Responsibilities:

Directed program to architect and implement enterprise technical governance, reducing global incidents in production by 70%.
Delivered KPIs to executive committee.
Coordinated ServiceNow custom tool development resources and plan.

Confidential

PROJECT MANAGER

Responsibilities: