PROFESSIONAL SUMMARY:

• Decisive project and program professional with 13 years of experience gathering expertise in Scrum, Kanban, Coaching,, and Planning.
• Experienced in navigating fast - paced, unstructured, deadline-driven environments to deliver high-value, targeted, timely key business outcomes to support customers & corporate objectives, using Agile methodologies.
• High-energy, a "can-do" attitude individual with the ability to work on groundbreaking initiatives, establish cross-functional relationships, fostering global collaboration, team development, and reinforcement.
• Guides teams through transitions to Agile environments and continuous improvement.
• Utilizes delivery management skills to help teams accelerate the delivery of high-quality products and value.

SKILL:

• Critical Analytical thinking
• Strategic planning
• Dedicated team player
• Communication Management
• Agile Project Management
• Change Management
• Risk Management
• Timeline management

TECHNICAL SKILLS:

Languages: C, C++, Java, SQL.

Data Base: MS Access, Oracle (SQL Series), DB2

Methodologies: Agile, Waterfall, Scrum, RUP, SDLC

Reporting Tools: Crystal Reports

Operating Systems: Windows95/98/2000/XP/Vista/7

Software: MS Office Suite (Word, Excel, Access, Project, PowerPoint & Outlook), MS Visio, Rational Rose, Rational Requisite Pro, Confidential Acrobat, MS Office FrontPage

Performance Testing Tools: Virtual User Generator, Load Runner

Processes/Technologies: Rational Unified Process (RUP), Waterfall, UML & Microsoft SharePoint 2007

Automation Tools: Win runner, QTP, Quality Center

WORK HISTORY:

Confidential, NYC

Agile Coach

Responsibilities:

• Recommendations to leadership to restructure teams for higher accountability of roles, lower redundancy as well as increased agility
• Scaling of processes and practices for early identification of risks to manage inter-team dependencies and deadlocks as well as implementing collaboration models and tools between distributed teams as well as with end customers
• Adoption of Continuous Delivery and integration, Improved Estimation and User story practices, Refactoring for better performance and maintenance of code base and other such engineering practices
• Identifying areas for waste reduction, influencing behaviors to work in a Lean-agile way through structured frameworks such as Value-stream mapping, Kanban, Scrum and other practices.
• Report and analyze overall and detailed program status, escalate impending delays, unexpected scope changes, and serious impediments

Agile Project/Program Manager

Confidential

Responsibilities:

• Responsible for overseeing Business transformation projects requiring broad skill-sets including behavioral change management, process improvement, custom solutions development, architecture, operation support, and PMO.
• Have successfully planned, developed and executed a series of agile projects to create dashboards, basic analytics, and predictive analytics to enable Midstream to transform itself from a world of isolated, mostly static metrics to a real-time data-driven analytic tools supporting operations excellence.
• Managed project scrum teams and provided coaching to the teams to implement Agile project management methodologies involved in delivery of various IT software development and implementation projects for an Oil and Gas upstream, and midstream.
• Coordinated development and implementation of large technology transformation projects from start to finish utilizing project management methodologies including PMLC, SDLC, Scrum, Kanban, Agile, PMI and ITIL.
• Guided product owners to maximize return on investment through coaching on product backlog management including prioritization and acceptance criteria
• Developed and implemented seamless communication strategy and performed as central point of communication for core team members, management, business partners and other stakeholders.
• Provide day-to-day oversight to ensure standardized data collection and generation of key program metrics and reporting (including forecasting, variance reporting, and ongoing adjustments to program schedule and budget)
• Established schedule and process for product/iteration demo's and facilitated across scrum teams, and the Scrum process (daily stand-ups, sprint planning, backlog grooming, sprint reviews & retrospectives)
• Coordinated with the solution development lead, functional project managers, and product owners to do sprint and release planning for the solutions.
• Coordinated with other teams to identify risks and to clear roadblocks Manage defect backlog including working with product management to prioritize and defer defects using JIRA.
• Maintained platform backlog (non-project technical debt, refactoring tasks needed etc.) and track work against those tasks.
• Prepared and conducted periodic project status reports to update project governance teams and executive Management regularly on progress, risks and issues using Project Management Tool (Rally).
• Prepared monthly project status updates and capital forecasts per established processes using Clarity PPM tool. Scrum Master

Technical Analyst

Confidential

Responsibilities:

• Conduct standup on daily basis and address the blocking items
• Ensure to check on ALM tickets is picked as soon as it is assigned
• Once the ALM ticket is completed the development fix make sure its tested and marked the status accordingly
• Follow up with submitter to close the tickets
• Make sure Agile Central is updated on daily basis
• Check the IN-TEST Jira tickets are tested on timely based and marked for RFP
• Check on the get-well checklist
• Ensure all the meeting for project deliverables are attended and address the blocking issues to concern FE teams
• Make sure to coordinate one on one with the ON shore team on the progress made on the daily basis on the tasks assigned
• Coordinate on any gaps on timelines with the concern team members or their SM’s immediately
• Provide touch base on daily basis for both ON/OFF shore teams
• Make sure team is aware of all potential conflicts which is going to occur
• Ensure to check all the test cases are properly linked from ALM to Agile Central for every RTB support and other test related user stories
• Make sure to check on the flow of tasks
• Communicate timelines to every team member during standup and reiterating the same
• Addressing the items which are blocking the timelines and deliverables
• Make sure the plan estimation is made properly as per the scheduled capacity of the resources
• If there any changes on the business requirement, make sure to follow on the proper CR raised before reworking on the current design
• Accountable if any code review or test case reviews are not scheduled and the corresponding user stories are raised for acceptance
• Ensure proper production migration checklist is done
• All the action items are addressed from the retrospective meetings
• Groom each and every story on the start of every sprint so that every team member are aware of the stories to be worked on current iteration

Service Desk Engineer

Confidential

Responsibilities:

• Worked with the communications team to drive internal promotion of company programs, initiatives, guiding principles and mission.
• Coached employees on communication tactics with staff and customers regarding organization changes.
• Coordinated with internal business divisions and local vendors to guarantee on time, cost-effective delivery of Services of Service Desk
• Coordinated and participated in promotional activities.
• Entered and assigned new leads using CRM tools.

Technical Support Officer

Confidential

Responsibilities:

• Identified and escalated repeat issues or service risks into service management teams.
• Responded to customer requests via telephone and email.

Technical Support Analyst

Confidential

Responsibilities:

• Conducted comprehensive issue diagnostics with end users to enable first point of contact fault resolution.
• Provided continued maintenance and development of bug fixes and patch sets for existing web applications.

Customer Support Associate

Confidential

Responsibilities:

• Managed a number of scheduled tasks for customers, designed to ensure that the customers systems remain operational.
• Documented business processes and analyzed procedures to see that they would meet changing business needs.