SUMMERY:

• Innovative, result - oriented with 16+ years of experience in Project/Program Management, System Design, Business Analysis, Development, JAD Sessions, Implementation and Support for Agile, SAFE, Waterfall and Hybrid projects.
• Detail-driven with excellent communication skills and proven success in interfacing with all areas of the organization.
• Expertise in many project management life cycles including Agile/Scrum project management.
• Experience in executing large, complex multimillion dollar projects.
• Expertise in coordinating between global onsite, offshore model process and support in a 24x7 environment.
• Experience in project management process utilizing PMBOK in implementing process improvements and best practices.
• Strong knowledge of managed claims management process, Knowledge of Medicaid and Medicare Services, Health Assessment Systems, Hl7 Standards, HIPAA, PPACA(Patient Protection and Affordable Care Act), Compliance issues,HL7 Message Validation, ICD 9-10, Electronic Health Records, Electronic Medical Records.
• Expertise in managing, scheduling, evaluating, project health, dashboard reporting of multiple projects.
• Extensive experience in managing Java,J2EE MVC and Service Oriented Architecture projects.
• Extensive experience of various ATT tools like PRISM,QC, Change request, share point, process center etc.
• Expertise in portal projects utilizing the software products like JIRA, Rally Dev, Scrum point, Prism, Project 360, Clear case, Charm-nt, Quality Center, SharePoint, MS-Office, Change Manager, Clear Case etc.
• Experience in BI, data warehousing and data analytics projects.
• Good expertise with the vendor management.
• Working experience in Scaled Agile Framework (SAFE).

TECHNICAL SKILLS:

Project Management Tools: Microsoft Project, Prism, JIRA, Excel, PowerPoint, Word, Visio,Clarity

Agile Tools: Rally Dev and JIRA

BI/Reporting tools: Datric Agile Date Suite.

Web: SharePoint 2010Language C++, SQL, PL/SQL, SSIS, C#.NET, Java,J2EE, JavaScript, HTML, COBOL, CAML query, ECMA Script

Database: Oracle, SQL Server 2008/2005/2000

Database Tools: Microsoft SQL Server, Oracle

Operating Systems: Windows (9X/NT/2000/XP/2003/Vista/Windows 7)

Third Party tools/Systems: Visual Studio. Net, Photoshop, Visual Studio Team Explorer, Visual Age for Java, Visual Source Safe, Nunit, Actuate 7.0, Google Docs

EXPERIENCE:

Confidential

Sr. IT Program Manager

Responsibilities:

• Currently managing CJAM program for State of MD, which create the end to end workflow for child welfare, adult services, Foster care(ID-RD), Guardianship, Adoption, Provider and financial module.
• Serve as primary contact for Virtual, managing all facets of service delivery and account strategy. Ensure high level service excellence.
• Champion Agile methodologies throughout the development process. This includes running daily standup meetings, iteration planning, and releasing planning meetings.
• Work with key client stakeholders to ensure strategic goals and objectives are established and clearly communicated. Oversee the delivery of programs and development in accordance with client strategic plans including complex client activities and/or projects. Track, manage and report expenditure, against the baseline, budgets and forecasts whilst monitoring variances within Solution Delivery accountability.
• Develop strong relationships with cross-functional members of the team and integrated State partner teams by collaborating to find creative solutions to technology, product, and organizational challenges
• Working closely with the product owner or business client and PMO to produce artifacts such as Product Backlog, Sprint Backlog, and Burn down reports, financial true-up’s.
• Facilitating to gathered requirements with client to create requirement specs, user stories and tasks.
• Publicizing the team's progress and successes to make sure they are highly visible to product owner stakeholders and higher management.
• Kicked off project by presenting scope, goals and deliverables in alignment with senior management and client stakeholders.
• Delegated tasks, responsibilities to appropriate personnel, identified issues and resolved conflicts within project.
• Coaching and mentoring Agile teams and Scrum Masters .
• Ensured risk, issues and project changes are addressed and mitigated.
• Led the JAD Session effort and conducted workshops with business stakeholders to gather high Level user stories, design specs, Mapping Specs and Test Cases for Confidential internal IT projects.
• Extensive working experience in Agile tools like JIRA, Rally Dev, TDP-Agile, MS project, MS office, SharePoint
• Performed root cause analysis for critical client issues and led the development effort, hot fixes for client resolution.
• Delivering various artifacts such as Project Plan, Project Schedule, Project Charter, Risk and Change Management plans, and team status dashboards.
• Facilitate and manage change requests and its budgets and approvals using change management plans.
• Develop implementation plans, deployment plans and represented the plans to Change control board and monitor the project until smooth deployment.

Confidential, DC

Sr. IT Project/Program Manager

Responsibilities:

• Champion Agile methodologies throughout the development process. This includes running daily standup meetings, iteration planning, and releasing planning meetings
• Transitioning Waterfall development projects to agile or Hybrid projects and creating and coaching new processes with in department.
• Managed multiple projects such as Contract management, Payments, Solicitations, and Forecasting for government of DC for Data Transparency program.
• Facilitating daily scrum meetings, sprint planning’s, sprint reviews, and sprint retrospectives.
• Track, manage and report expenditure, against the baseline, budgets and forecasts whilst monitoring variances within Solution Delivery accountability
• Develop strong relationships with cross-functional members of the team and integrated MHE partner teams by collaborating to find creative solutions to technology, product, and organizational challenges
• Working closely with the product owner or business client to produce artifacts such as Product Backlog, Sprint Backlog, and Burn down reports.
• Facilitating to gathered requirements with client to create requirement specs, user stories and tasks.
• Publicizing the team's progress and successes to make sure they are highly visible to product owner stakeholders and higher management.
• Kicked off project by presenting scope, goals and deliverables in alignment with senior management and client stakeholders.
• Delegated tasks, responsibilities to appropriate personnel, identified issues and resolved conflicts within project.
• Ensured risk, issues and project changes are addressed and mitigated.
• Led the JAD Session effort and conducted workshops with business stakeholders to gather high Level user stories, design specs, Mapping Specs and Test Cases for Confidential internal IT projects.
• Extensive working experience in Agile tools like JIRA, Rally Dev, TDP-Agile, MS project, MS office, SharePoint
• Performed root cause analysis for critical client issues and led the development effort, hot fixes for client resolution.
• Delivering various artifacts such as Project Plan, Project Schedule, Project Charter, Risk and Change Management plans, and team status dashboards.
• Facilitate and manage change requests and its budgets and approvals using change management plans.
• Develop implementation plans, deployment plans and represented the plans to Change control board and monitor the project until smooth deployment.

Confidential, Trenton, NJ

Sr. IT Project Manager (Agile, Waterfall)

Responsibilities:

• Transitioning Waterfall development projects to agile or Hybrid projects and creating and coaching new processes with in department.
• Currently managing multiple projects for Department of such as Approved private school for students with disabilities and Long range facility plan and project application system projects.
• Facilitating daily scrum meetings, sprint planning’s, sprint reviews, and sprint retrospectives.
• Managing critical pre-production and post-production’s milestone for waterfall, Agile-Waterfall mix and pure agile projects.
• Developed 6 month iteration plans as a PO and alongside with subject matter experts. Groomed Backlogs every two weeks and adjusted priorities weekly
• Working closely with the product owner or business client to produce artifacts such as Product Backlog, Sprint Backlog, and Burn down reports.
• Managing the overall performance and delivery of cross-functional teams.
• Facilitating to gathered requirements with client to create requirement specs, user stories and tasks.
• Publicizing the team's progress and successes to make sure they are highly visible to product owner stakeholders and higher management.
• Kicked off project by presenting scope, goals and deliverables in alignment with senior management and client stakeholders.
• Delegated tasks, responsibilities to appropriate personnel, identified issues and resolved conflicts within project.
• Providing project management leadership and expertise. Serve as the source of truth on GA commitments and ensure all parties are on the same page regarding objectives and definition of success.
• Work closely with product management and drive the use case analysis and created the epic level backlog for product management.
• Ensured risk, issues and project changes are addressed and mitigated.
• Led the JAD Session effort and conducted workshops with business stakeholders to gather high Level user stories, design specs, Mapping Specs and Test Cases for Confidential internal IT projects.
• Extensive working experience in Agile tools like JIRA, Rally Dev, TDP-Agile, MS project, MS office, SharePoint
• Performed root cause analysis for critical client issues and led the development effort, hot fixes for client resolution.
• Delivering various artifacts such as Project Plan, Project Schedule, Project Charter, Risk and Change Management plans, and team status dashboards.

Confidential, Philadelphia, PA

Lead Project Manager/Sr. Delivery Manager (PMO)

Responsibilities:

• Planned and currently managing multimillion-dollar project, aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains.
• Facilitating daily scrum meetings, sprint planning’s, sprint reviews, and sprint retrospectives adhere to SAFE.
• Managing critical pre-production and post-production’s milestone for waterfall, Agile-Waterfall mix and pure Agile projects.
• Working closely with the product owner to produce artifacts such as Product Backlog, Sprint Backlog, and Burn down reports.
• Facilitating Scrum of Scrum for offshore Scrum teams in US states and India.
• Managing the overall performance and delivery of cross-functional teams.
• Facilitating to gathered requirements with client to create requirement specs, user stories and tasks.
• Publicizing the team's progress and successes to make sure they are highly visible to product owner stakeholders.
• Kicked off project by presenting scope, goals and deliverables in alignment with senior management and client stakeholders.
• Delegated tasks, responsibilities to appropriate personnel, identified issues and resolved conflicts within project.
• Collaborated with cross functional teams and other internal and external stakeholders to remove impediments.
• Planed budget, finances, true-up’s for scheduled project timelines and milestones using project management tools.
• Ensured risk, issues and project changes are addressed and mitigated.
• Led the JAD Session effort and conducted workshops with business stakeholders to gather high Level user stories, design specs, Mapping Specs and Test Cases for InterLata Services
• Extensive working experience in Agile tools like JIRA, Rally Dev, TDP-Agile, Scrum point etc.
• Performed root cause analysis for critical client issues and led the development effort, hot fixes for client resolution.
• Facilitate and manage change requests and its budgets and approvals using change request tools.
• Keeping the team motivated together all the time to ensure successful sprints.

Confidential, Malvern, PA

Senior Consultant and Senior Project Manager

Responsibilities:

• Planned and managed multimillion-dollar project, aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains.
• Facilitating daily scrum meetings, sprint planning’s, sprint reviews, and sprint retrospectives.
• Working closely with the product owner to produce artifacts such as Product Backlog, Sprint Backlog, and Burn down reports.
• Facilitating Scrum of Scrum for offshore Scrum teams in US states and India.
• Managing the overall performance and delivery of cross-functional teams.
• Coordinating custom data validation stored procedures for metadata summarization for the data warehouse tables, for aggregating telephone subscribers switching data, for identifying winning and losing carriers, and for identifying value subscribers
• Gathered requirements Confidential the client site to create requirement specs, user stories and rules.
• Publicizing the team's progress and successes to make sure they are highly visible to product owner stakeholders.
• Kicked off project by presenting scope, goals and deliverables in alignment with senior management and client stakeholders.
• Extensive working experience in Agile tools like JIRA, Rally Dev, TDP-Agile, KanBan Board etc.
• Delegated tasks, responsibilities to appropriate personnel, identified issues and resolved conflicts within project.
• Collaborated with cross functional teams and other internal and external stakeholders to remove impediments.
• Planed budget, finances, scheduled project timelines and milestones using project management tools.
• Ensured risk, issues and project changes are addressed and mitigated.
• Led the business analysis effort and conducted workshops with business stakeholders to gather high Level user stories, design specs, Mapping Specs and Test Cases for 7 files on X12 format and ICD9 and ICD10.
• Defined project scope, identified the business flows and determined whether any current or proposed systems are impacted by the new development efforts
• Performed root cause analysis for critical client issues and led the development effort, hot fixes for client resolution.
• Co-ordinated production moves for (Live Date, File frequency, Production Contact Update etc.) And support the payer for 4 weeks post production and turn over the payer communication to batch support.
• Analysis and Design of existing transaction sets, and modification of these transaction sets to ensure HIPAA compliance
• Coordinating custom data validation stored procedures for metadata summarization for the data warehouse tables, for aggregating healthcare subscribers switching data.

Confidential, Malvern, PA

Project Manager / Business Analyst / Scrum Master

Responsibilities:

• Managed the daily scrum meetings, sprint planning, sprint review, and sprint retrospective in onsite and offshore teams sitting in India, China and Mexico.
• Established effective communication for the department with consistency across development and business management. Did presentations, recommendations and provided regular updates to the Director office.
• Provided visibility to team impediments/risks and helped eliminate them.
• Coached and mentored agile team members and provided constructive performance feedback.
• Trained development teams and management teams to utilize Scrum Methodology within the organization.
• Defined project scope and objectives through internal project management methodologies.
• Exhibited strong modeling and operational analysis skills - demonstrated the ability to plan and implement project plan and translate them into expected business results.
• Managed large-scale initiatives involving the transition of programs to new platforms and the merger of disparate systems from acquired client companies. Achieved seamless migrations and integrations that were transparent to client customers, accomplished with no unscheduled downtime and delivered by as much as $750K under budget.

Confidential, Malvern, PA

Senior Business Analyst (Scrum Master)

Responsibilities:

• Facilitating the daily scrum meetings, spring planning, spring review, and spring retrospective.
• Analyze and design a change management plan and create appropriate business rule documents.
• Served the complete software developmental process including the user acceptance testing phase
• Managed multiple concurrent projects implementation of different modules across multiple clients.
• Map client requirements and analyze technical documents to meaningful requirement specifications, worked for patient access, Hospital setup and Billing Module. Created BRD and Mapping specs.
• Builders for Patient Access and clinical documentation - assessments, plans of care, discharge instructions, etc. and will ensure that all MU build activity gets completed.
• Prepared the Requirements Tractability Matrix (RTM) and the Test Plan / Test Cases based on the requirements.
• Created documentation for all identified data models such as Desktop, Orders, Results and Nursing Modules.
• Raised bugs, per team/organizational standards.
• Analyzed and worked on the Production Database server (MS SQL Server).
• Part of the team for managing the Post-implementation support for the client.
• Creation of feedback update template for incorporating business feedback and updating requirements.
• Assisted UI designer in creating mock up screens.
• Created Surveys for Existing Customers (Health Care Providers) to gather the future expectation of clients like physicians and hospitals.
• Good experience in charting Business Process Flow and User stories.

Confidential

Senior System Engineer

Responsibilities:

• Worked in scrum teams and assisted product owner to estimate the requirements and help to establish release backlog.
• Gather the specs from clients for enhancement of features and sends those requirements to offshore development team and coordinated the offshore and onsite activities.
• Provided Analytical support to Confidential Automotive Confidential Controllers software supports users over the entire life cycle of the machine or plant
• Supported all levels of production issues in the Automotive enterprise, Confidential Controllers and IO systems
• Provide the continuous support to the production systems in various locations in Europe and US.
• Develop and review customer satisfaction feedback and identify key drivers of dissatisfaction and satisfaction.
• Direct interaction with customers for supporting all production issues and help product analyst to understand the requirement technically.

Confidential

Software Engineer

Responsibilities:

• Was a developer on Clinical Letter Scrum development team, developed new features and bug fixing with having direct interaction with internal and external customers.
• Developed an Asp.Net application to track internal team timesheet.
• Analyze and map user requirements and build UML representations.
• Create test cases and perform load balancing test, UAT and Regression Testing.
• Worked with cross functional teams in synchronizing and load-balancing the work.
• Maintained excellent client rapport with highly pleased stake holders of the Clinical Product.
• Designed, integrated and customized dynamic web parts with SOA framework applications.
• Facilitated stakeholders meeting and assist in test quality plan layout.
• Assisted technical support in executing MVC pattern - development phase.
• Designed and created the work flow, state diagrams and functional point analysis for the better understanding of the process in place.