MANAGEMENT:
Software & Product Development, QA, Compliance, Program Management, Client Services, Operations Management

Multifaceted, experienced manager with a proven record of maximizing resources, streamlining work-flow while increasing work output. Proficient in team building, staff management, policy and procedure development, problem resolution and risk management using innovative solutions. Customer focus-driven leader able to successfully orchestrate complex relationships and work environments, fueling greater customer loyalty and motivated teams. Reputation for a strong work ethic, "calm under stress" demeanor, approachability, and consistent commitment to corporate success. Subject Matter Expert in all areas of Computer Networking. Culturally sensitive and experienced global traveler.

Software Development/Design | Systems & Networking Management
Systems Architecture & Design | Vendor & Proposal Development | Budget Planning & Management
Technological Process Improvements | Technology Implementations | Strategic Alliances & Partnership Building | Client Relations Management | Vendor Management | Resource Maximization

PROFESSIONAL EXPERIENCE

$1.2B Company providing international systems integration consultancy and outsourcing globally.

Service Delivery Manager/Project Manager - Confidential, Detroit, Michigan
Administer all interactions between Visteon, an automotive IT support company, and CIBER, responsible for overall service delivery & management, contract oversight, policy and procedure development, and new project proposals & scoping. Additionally responsible for major global router refresh project.

Highlights:

• Managed transition of 300 Wide Area Network routers, supporting multiple automotive companies, from AT & T to CIBER completed in one month.
• Developed procedures for WAN router monitoring and escalation with reporting for Visteon
• Developed procedures for ISDN and Out of band modem testing with reporting for Visteon
• Successfully refreshed/replaced over 90% of WAN routers with no end user impact - before leaving project
• Successfully present CIBER status in weekly Visteon global operations meeting, creating a standard reporting format to reduce prep time and increase clarity

Service Delivery Manager/Project Manager - Confidential, Orlando, Florida
Point manager for all interactions between Ginn, an Americas high-end real estate and golf course conglomerate, and CIBER, responsible for overall service delivery & management, contract oversight, policy and procedure development, and new project proposals & scoping. Conducted weekly/monthly briefings of CIBER service to Ginn CIO and VP of technology.

Highlights:

• Facilitated and led initiatives to shortcut transition of Ginn Help Desk to a CIBER outsourced Help Desk, resulting in a 3 month reduction of project duration.
• Championed Ginn business needs while working directly with Verizon to migrate the Ginn Wide Area Network from Time Warner, developing checklists and verification procedures specific to each site.
• Developed procedures for all CIBER provided services, such as Help Desk, Server support/monitoring, Network support/monitoring, Desktop re-imaging, and CA Service Desk trouble reporting along with clear escalations for each.
• Successfully supported three PGA/LPGA golf tournaments sponsored by Ginn.
• $500M Company that designs, develops, and sells semiconductor system solutions, comprised of semiconductor devices, software and reference designs, for imaging, video, audio, and modem applications

Manager, Design Verification & Testing - Confidential, Melbourne, Florida
Managed a distributed team responsible for the QA of all wireless semiconductor designs, including both hardware and software. Responsible for all wireless certification testing and interoperability testing with competitor vendor products. Project Manager for internal projects.

Highlights:

• Achieved ISO certification of DVT process and procedures for the initial Wireless BU ISO audit and enforcing compliance
• Contributed as a team member for business improvement teams
• Orchestrated positive relationships with all certification vendors
• Facilitated 100% success in all Wi-Fi certifications of Conexant wireless reference designs
• Facilitated 100% success in all Cisco CCX certifications of Conexant wireless reference designs
• Spearheaded/Managed Microsoft WHQL/DTM testing and certification of wireless design software drivers
• Conducted training of remote Field Application Engineers and India remote DVT team members of Wi-Fi, CCX, and WHQL certification procedures and troubleshooting
• Conceptualized, planned, and launched designs to re-create customer environments for extended testing and troubleshooting
• Deployed 7 different wireless security servers enabling the testing of new devices with every possible security method available
• Helmed a new semiconductor engineering team, developing a new transceiver, as project manager, achieving manufacturing goals

$1.2B Company providing international systems integration consultancy and outsourcing globally.

Consulting Services Manager/Network & Security Practice Leader - Confidential, Orlando, Florida
Managed approx 60 consultants distributed between east and central Florida, performing performance reviews/improvements, hiring interviews, terminations, compensation adjustments, training, and overall daily support interfacing with all client managers on a weekly/monthly basis. Additionally led a sales/delivery practice responsible for all network or security projects, facilitating initial meetings, spearheading proposal development, establishing delivery team, and providing project oversight during execution.

Highlights:

• Championed the Field Manager program, selecting Field Managers, and conducting all new field manager training
• Directed a streamlined Field Manager reporting process and led review in monthly Field Manager meetings
• Established a process of quarterly client manager meetings and ensured compliance
• Established regular one-on-one meetings with all consultants quarterly
• Met all commitments for reviews and salary adjustments
• Recognized and championed recognition for exceptional consultants
• Designed and created templates for network proposal development, cutting draft time in half

Lead Network Engineering Consultant - Confidential, Melbourne, Florida
Led network support for a global client, Intersil Corporation(Formerly Harris Semiconductor), responsible for all WAN designs, configurations, and support.

Highlights:

• Recognized as WAN "Guru" and go-to person for all WAN related topics
• Received "IT Flash Ranger" award for superior performance on Client programs
• Designed, coded, and implemented Perl script program for detecting service failures and alerting
• Designed, coded, and implemented Perl program to collect SNMP stats and create reporting
• Selected as one of the initial Field Mangers for the CIBER region, quickly being promoted to senior FM
• Drafted and reviewed all WAN RFQ's and subsequent responses

178,000 Special Forces capable premier U.S. military force.

Marine - Various global locations
Began as a computer programmer and was propelled through all aspects of IT including mainframes, mid-range, pc, servers, LAN, WAN, help desk, and database support while maintaining required military skill levels in leadership, fitness, marksmanship and small unit deployments. Mastered approximately 35 different programming languages. Achieved Interim Top Secret clearance before leaving.

Highlights:

• Earned Navy Commendation medal for designing and developing re-useable software that would allow developers to seamlessly migrate to an OS release three levels higher
• Streamlined and support state of the art USMC marathon software system for multiple marathons
• Earned Navy Achievement medal for error-free useable papertape message output communication system, supporting it during initial deployment to parts of South Korea
• Designed, developed, and tested all software utilities for the Marine Corps to include formatting, initializing, and copy programs for all media types such as the 8-inch diskette
• Designed, built, and tested a new application and database design containing all pilot flight data for the Marine Corps enabling near instantaneous retrieval of individual flight data for any date or time period
• Personally developed multiple applications to support Marine Corps needs
• Achieved success in multiple Marine Corps leadership schools
• Managed approximately 125 Marines, overseeing all IT operations for HQ, Fleet Marine Force Pacific
• Recognized for outstanding performance and selected for an Officer commissioning program, successfully completing Officer Candidate School in Quantico, VA.

TECHNICAL SKILLS

Operating Systems: Windows 2k/XP/Vista, Sun/Solaris, UNIX, HPUX, AIX, LINUX, VMS, CISCO IOS

Programming Languages: C, C++, Visual C, Perl, TK/TCL, Assembly, COBOL, CICS, ISPF, JCL, Natural, CList, SAS, Focus, MarkIV, rBase, dBase, FoxPro, Clipper, ADA, EDL, Pascal, Fortran, Prolog, Basic, Visual Basic, C/Bourne/Korn/Bash Shell, AWK, JavaScript, HTML, PHP, Python

Networking: Cisco 2610/2811/3845/4000/7204/7206 and others, Cisco PIX, Foundry Networks FastIron/BigIron, Bay Networks various switches/hubs, Chipcom various switches/hubs, 3Com various switches/hubs, DSU/CSU/ Stat/time multiplexors, inverse muxs, Drop & Insert muxs, FDDI, ISDN BRI/PRI, T1, T3, OC3, FT1, DSL, Token Ring, ThinNet, ThickNet, 10BaseT, 100BaseT, 1000BaseT, Checkpoint Firewalls, Baynetworks Optivity, HP Openview, Sun NetManager, protocols (TCP/IP, IPX, Vines, DecNet, XNS, LAT/LAVC, Netbios, SNMP, NTP, and many others). All Wireless protocols and security methods, such as WPA/WPA2/TKIP/AES/CKIP/EAP/EAP-TTLS/EAP-TLS/EAP-GTC/EAP-SIM/EAP-PEAP0/EAP-PEAP1.