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Deputy Project Manager Resume

Washington, DC

SUMMARY:

  • Confidential is a dynamic healthcare operations manager who, through creative methodologies and strategic perspective, has successfully built high - performance work teams, consistently meeting or exceeding personal and organizational goals.
  • She has ex pert knowledge in implementing strategic business solutions within a healthcare information technology context .
  • She has proven expertise in developing and improving operational infrastructure by working cohesively with technical software and data teams, using skills in project management life cycle (PMLC) as well as software development life cycle (SDLC).
  • Confidential is a skilled communicator with extensive negotiation and presentation skills.
  • Experience with MS Office, MS Project, Visio, PowerPoint, SharePoint, HTML, and Confidential .

DETAILED EXPERIENCE:

Confidential, Washington, DC

Deputy Project Manager

Responsibilities:

  • Supported project management across multiple engineering projects; supported full software development lifecycle (SDLC) as it relates to medical systems (JLV/CV); supported project cost/schedule planning and risk mitigation; supported senior leadership presentations and data calls.

Confidential, Washington, DC

Senior Business Analyst

Responsibilities:

  • Conducted assessments and reviews of project artifacts associated with new or updated enterprise initiatives or policies and contributed to the development of strategies to improve efficiencies.
  • Identified and documented potential issues, assessed impacts to business users, and recommended revised methods/activities to address issues backlog or recommendation strategy.
  • Conducted technical analysis using industry best practices and techniques.
  • Provided expertise using current technology paradigms that were substantiated through established and well recognized industry standards, trends and state of the art practice.
  • Developed assessment reports that provided recommendations on potential delivery improvements and suggested methodologies to improve value for business partners.
  • Offered recommendations reflecting actions and innovative technologies/processes intended to minimize critical service delivery issues, improve alignment between technical and business stakeholders, identify priorities and risks as well as improve the overall customer experience.
  • Provided insight and advice concerning strategic direction and the applicability of best industry practices, current technology, and applicable standards.
  • Responsible for applying advanced principles, theories, and concepts, developing solutions to complex problems relative to deployment, integration, operation and/or enhancement of systems, processes, and/or organizational practices within the revenue cycle.

Confidential, Fairfax, VA

Requirements Manager

Responsibilities:

  • Responsibility for coordination of the master project plan and on-time delivery of key deliverables.
  • Ensured effective support of each unit and supporting sufficient resources to them so all dependencies are met.
  • Developed knowledge internally and externally, while continuing to learn and share knowledge with clients and team members.
  • Built collaborative methods to develop and share internal reports with peers and subordinates.
  • Built client relationships across multiple federal (and non-federal) agencies.
  • Participates in development of people and teams, providing constructive on-the job feedback/training

Confidential, Oakton, VA

Technical Consultant

Responsibilities:

  • Leadership role on highly-visible eBusiness project management teams coordinating functional requirements and training on software releases and patches to Confidential and related systems across the Confidential healthcare facilities network. Successful within a highly-matrixed environment internally while coordinating and communicating with external partners such as contracted software developers & data teams, industry leaders & organizations, health plans, and clearinghouses.
  • Provided insight and advice concerning strategic direction and the applicability of best industry practices, current technology, and applicable standards.
  • Applied advanced principles, theories, and concepts, and developed solutions to complex problems. Defined key concepts for the planning, acquisition, deployment, integration, operation and/or enhancement of systems, processes, and/or organizational practices.
  • Applied expert knowledge of electronic data interchange (EDI) requirements of HIPAA and other impacts of the Affordable Care Act, including 5010/D.0, NPI, ICD-10, HPID, eligibility inquiry, billing & payments
  • Led data-gathering and analysis, conducted research, developed databases and spreadsheets, created process flow diagrams, business needs documentation, project reports, training materials
  • Created and tracked project plan documents, reported status, and coordinated project deliverables/artifacts such as risk & issue logs, implementation plans
  • Conducts, facilitate, and participate in all project meetings, CBO presentations, and quality initiatives

Confidential, Rockville, MD

Program Manager

Responsibilities:

  • Staff and budget allocation
  • IT enhancement projects initiated by supervisors and conducted in quasi-agile environment for software development. Managed project scope, schedule, resources and quality
  • Portal access and data quality & integrity
  • Business development

Confidential, Rockville, MD

Manager, Provider Relations

Responsibilities:

  • Reduced inbound call volume by 50%, enabling department to meet target goal of under 10% abandonment rate and improvement of call-center employee morale.
  • Enrolled over 90% of all new provider groups for participation in electronic medical record system, resulting in data capture for improved utilization management and patient care.
  • Brought substantial savings and cost reductions to the organization:
  • Saved the organization $20K in training costs, exceeding corporate goals with a 100% compliant infrastructure and no disruption in customer service in new product launch.
  • Saved the organization $500K through claims cost recoupment efforts.
  • Reduced fee-for-service contract rate in Wash Hosp Center PHO transition by 12%
  • Led national ambulance contract team to a 30% reduction in vehicle responses times for the $2M mid-Atlantic contract.
  • Participated as a stakeholder on all project teams for IT software changes impacting billing, payment, or the configuration of provider data for quality purposes.

Project Manager

Confidential

Responsibilities:

  • Initiated and chaired forum for external physician & clinical managers to meet with Confidential counterparts to openly discuss facility claims costs and utilization management, targeted towards reduction in hospital costs and overall sharing of best practices.
  • Capably maintained a highly-political and complex relationship with Baltimore's Johns Hopkins HealthCare, assuring favorable contract terms and consistently-high member/patient standards.

Manager

Confidential

Responsibilities:

  • Produced comprehensive Policy Manual and Training Manual for a divisional sales force, requiring extensive coordination and training of Membership Accounting, Member Services, and Human Resources Departments.

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