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Senior Employee Engagement Program Manager Resume

SUMMARY:

  • Strategic and innovative leader with established track record of transforming concepts and proposals into viable successful programs. Proven ability to manage teams and to develop, implement and execute career / professional development programs for large teams to promote growth. Demonstrated skills in engagement techniques, program management, and talent acquisition. Adept at building results - driven teams to carry out organizational objectives.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Employee Engagement Program Manager

  • Selected by Services VP to create and to deploy new employee onboarding program
  • Developed content, infrastructure, and framework for onboarding all incoming employees
  • Streamlined existing onboarding processes and launched US wide onboarding program
  • Produced key collateral and documentation in collaboration with managers and experts
  • Led employee development team to develop and to deliver educational sessions

Senior Resource Program Manager

Confidential
  • Created and led pre-eminent employee recognition and career development program for top tier talent for two years that included training, event management, and over 65 development sessions
  • Led the Americas wide workforce resource management program and regional resource management team supporting over 5000 employees
  • Enabled the company to meet its customer contractual commitments by coordinating and prioritizing hiring needs and facilitating approvals through the hiring process
  • Partnered with senior leaders including HR and Finance to prioritize and to advocate key hiring needs
  • Established best practice headcount forecast accuracy process with a 98% accuracy level
  • Tracked and monitored 1000’s of requisitions on behalf of an Americas wide organization
  • Managed the collection and reporting of hiring data used to support HR hiring strategies and to track hiring trends
  • Developed and produced reporting for use by the HR, Finance, and Americas wide team for monitoring and tracking of requisitions and their status and results
  • Created an internal rebalance program to enable over 200 employees to move to new career opportunities
  • Developed and implemented a job rotation program for all levels of top talent employees
  • Created and led a leadership council to review and prioritize the hiring needs
  • Managed, documented, and communicated the requisition processes to Americas wide teams
  • Facilitated the agency contractor conversion activity resulting in over $3M annual savings
  • Saved organization over $5M via the implementation of the reassignment program

Senior IT Project Manager

Confidential
  • Led the development efforts to create and to implement a single data reporting environment for all service event delivery data for the Americas and all data sources resulting in over 100K service events annually
  • Enabled all service delivery event metrics to be sourced from a single environment
  • Coordinated the data center consolidation process for over 75 legacy systems and communicated transition plans to all involved users

Project Manager

Confidential
  • Managed multiple Balanced Scorecard applications including the key metric definitions, as well as the Americas Information Repository data warehouse with over 400 database tables and 1000 users, and maintained over 100 websites for North Americas Services organization
  • Led for cross-functional and geographically diverse measurement, metrics and rewards programs used in award of team Service Excellence recognition impacting over 4000 employees
  • Oversaw a team recognition service excellence program managing a $1M budget and wrote employee communications on behalf of Senior Vice President of Services with a distribution to over 4000 employees

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