We provide IT Staff Augmentation Services!

President/owner Resume

Lanham-seabrook, MD

SUMMARY:

  • I offer my service as a seasoned solution architect, program manager, labor/employment law specialist, talent developer, client relations expert, business analyst, system developer, corporate trainer, vendor/contract management guru and data architect. Over the course of my career, I have led multiple customer technical support centers, implemented and led multiple complex system integrations, managed multiple teams consisting of entry level to C - Suite executives. I have developed and implemented data governance policies, network security policies, software usage policies, employee governance policies, project/portfolio/program management policies, vendor expectation guidelines, data audit/oversight policies, disaster recovery policies, budget guideline development, contract negotiation/oversight strategies, training/user/administrator guides, project collateral management, multi-schedule oversight, quality assurance/testing standard documents, RFP/RFI/SOW development and response and pre/post-sales support best practice documentation. I am also skilled in both Waterfall and Agile project management disciplines. I have also had training and exposure to ITIL, JIT and multiple employee work life management/development programs. I am not afraid to take decisive action but temper my decisions with the goal of attaining the best possible outcome considering all decision points.

PROFESSIONAL EXPERIENCE:

President/Owner

Confidential - Lanham-Seabrook, MD

  • Solutions provider assisting corporate, small business, non-profits, government, and community-based organizations in reviewing their IT strategy, data governance policy development, donations/giving implementation, healthcare metrics reporting, certification standard development and reporting
  • Attain business needs and translate a solution that provides customer relations/membership/member services process improvement,, NOC/IT Service Center/Helpdesk/Call Center setup and management e-commerce workflow, help desk proficiency, project management best practices, team leadership strategies, effective requirements gathering matched to deliverable acceptance, detailed technology audits, custom training development and documentation authoring, adoption, provisioning, versioning and accessibility standards
  • I design, lead and execute complex AMS/CMS/CRM/ERM/e-learning/e-commerce/OTS/Network Security and server management implementation and integrations
  • I provide data handling strategies to proper execution of data analysis, development, governance, mining, security
  • I deliver best practices for execution and oversight statement of work development and execution, RFP/RFI design, contract negotiation, labor relations and program management

Database Manager

Confidential - Washington, DC

  • Taught myself administration of Association Anywhere AMS revamped security access, batch controls, data reporting and analysis
  • Developed exact mapping schema for data transfer between existing AMS to new Aptify AMS
  • Developed Data Governance Policy
  • Developed real time event pacing and analytics reports using SQL, Tableau and SAP Crystal
  • Redeveloped event tracking and pacing reports
  • Provided vendor oversight and management
  • Coached integration project manager
  • Developed SOPs, SLTs and project/production delivery schedule

Database Manager

Confidential - Bethesda, MD -

  • Project managed and executed while serving in the role of Project Manager, Business Analyst and technical lead for multiple projects related to CMS Personify including but not limited to multiple simultaneous third-party system integrations, 21 version upgrades to current version, reports overhaul from SSRS to Crystal Reports
  • Implemented RealMagnet SAS email system including component build, user administration, SQL view creation and direct Integration with CMS Personify and MSSQL
  • System Administrator for CMS Personify, Microsoft SharePoint, RealMagnet SAS, Microsoft Active Directory, Zendesk Administrator, SAP Report Analytics, MSSQL Databases, West Nile Virus Web Portal and Database, Zika Portal and Database, and Cellular Therapy/Transfusion Standards Web Portal and Databases, Protected PDF SAS
  • Implemented Fundraising System within CMS Personify recovering cost of using two third party vendors providing donation posting and event management
  • Customized Zendesk with specific categories that allow for better data analytics to give foresight into specific problem sets which led to increased preventative maintenance and reduction of incidents
  • Design, produce and provide training for new and existing employees in CMS/AMS/SharePoint or other software as needed
  • Led IT helpdesk, web development, member services, CDC tracking, event production, project finance and system integration adhoc teams
  • Served as a liaison/translator/Sheppard to senior management and vendors for SOW development and final contract execution
  • Developed SLAs for help ticket categories to level set customer expectations

Senior Project Manager /Systems Administrator

Confidential - Silver Spring, MD -

  • Provided leadership and guidance as Senior Project Manager to upgrade both separate non-integrated instances of same AMS containing similar instances of customer data held separate due to certification and ethical standards
  • Provided strategic planning and execution of multiple simultaneous integrations with third party external systems not limited to but including
  • Marketing Email Communication Management Systems
  • Web-Based Learning Management System
  • Giving/Donation Management System
  • Data Analytics and Reporting Systems
  • MS Active Directory and MSSQL
  • Finance AR/AP Systems with integration
  • Government Affairs/Lobbying Systems
  • Government Contracting Management Systems
  • Volunteer Management Systems
  • customer requirements were met on time and within budget; systems now responsible for 78% of annual company revenue; systems show annual growth of 10% or higher
  • Conducted multiple simultaneous implementations using PMI PMBOK best practices using accepted methodology of initiation, planning, execution, monitor and controlling and closing
  • Developed business case, scope, gathered requirements, validated requirements, developed work breakdown structure, developed schedule, developed testing plans, controlled budget, monitored for budget variance, provided timely and consistent status reports
  • Negotiated vendor contracts resulting in savings of 10-30% of original projected costs using skills acquired as a technical systems analyst
  • Worked with C-level executives to develop business cases, project scopes, budget management/cost control procedures and change management processes
  • Led successful, simultaneous implementations of finance systems, travel reimbursement system, volunteer management system, hospital accreditation systems, and nurse certification verification system
  • Partnered with senior management to produce various data analytics some with random sampling from CMS Data using SQL stored procedures to Crystal Reports integrated within AMS/CMS systems for ease of access to the user measuring such things as certification renewal rates, certified nurse populations, aging balance due reports, batch errors, customer contact return time; discount usage summary reports, certified nurses who maintained membership, etc.
  • Successfully saved the company from continuing to invest in OTS management system beset by functional issues by implementing testing system which allowed management to build a case to successfully recover cost of implementation by proving breach of contract

Marketing Database Manager

Confidential - Washington, DC

  • Developed system to track market spend to event revenue by developing a matrix which aligned contact vehicle to event registration providing business intelligence that resulted in increased revenue for future events
  • Led project to implement SalesForce.com for Marketing
  • Led vendor management effort for advertising agency and mail house
  • Controlled budget for market spends
  • Chaired company community outreach program resulting in over 2K hours of volunteer service and raised over $200K for 22 Washington, DC area charities

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