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It Program Manager Resume

Arlington, VA

SUMMARY:

  • Seasoned professional with over 15 years of experience in execution focused leadership roles.
  • Experienced in leading cross - functional teams and successfully delivering Digital Transformation projects to transition business functions from Legacy Systems to Modernized Platforms.
  • Deep understanding of SaaS products and Cloud-based IT services to envision and implement high impacting enterprise wide solutions.
  • Highly skilled using Lean Agile/SCRUM methodologies, Agile team/resource planning and scaled Agile operations.
  • Provide overall guidance to support programs and drive financial and budgeting activities.
  • Collaborative leader who builds strong relationships and aligns cross functional business leads/teams on a strategic vision and common goals.

CORE COMPETENCIES:

  • Program / Project Management
  • Product Development
  • Vendor Management
  • SDLC, Agile / Scrum Master
  • Business Process Re-engineering
  • Business Leadership

PROFESSIONAL EXPERIENCE:

Confidential, Arlington, VA

Tech Platform: Salesforce, AWS, JIRA, Confluence, Zypher, ServiceDesk, Github, Sharepoint, Financial Edge, Periscope D Confidential, Microsoft BI

IT Program Manager

Responsibilities:

  • Assessed IT/Technology needs for the organization and created Technology Solution Road Maps, Roll-Outs and Implementation Plans
  • Restructured the overall technology team structure and created resource plans ensuring the right people are in the right roles (org structure)
  • Implemented processes to manage project pipelines and project prioritization
  • Identified and supervised multiple vendors and drove all required documentation including MSA and SOW’s
  • Acted as a Project Sponsor and led many IT projects including new product evaluations, infrastructure software implementations, and consolidations of competing products across entire application portfolio
  • Supervised and mentored direct reports
  • Transitioned Systems Development(planning, defect & requirement management) and Operations to JIRA
  • Acted as a IT Business Liaison and built strong relationships with all business/org. leaders, partners and stakeholders
  • Managed overall project schedules and financial budgeting and forecasting
  • Supervised requirements gathering and other fusion sessions with key stakeholders
  • Transitioned the development team to using Agile framework utilizing SCRUM and KANBAN
  • Acted as a Scrum Master and involved in Sprint Planning
  • Improved Team Velocity by closely monitoring and driving project prioritization and estimations
  • Worked directly with the Product Manager and acted as a key stakeholder to manage and groom Product Backlog
  • Led the D Confidential migration strategy defining the scope and priority governing the migration from old to new platform

Confidential, Reston, VA

Technical Project Manager

Tech Platform: Java, MS SQL Server, AWS, JIRA, Github, Esprida, Twilio, Kaseya, Lockdown, Zendesk, Customized Reporting and File Transfer Portal

Responsibilities:

  • Led and supervised a globally distributed team including application development, content development and operations functions
  • Acted as a Product Manager and led the product strategy, scope definitions & product road-map
  • Ran and supervised requirement gathering and other fusion sessions for requirements identification
  • Created required project plans, resource plans and schedules
  • Led solution assessments including key stakeholders to review new OTS or open source products and key infrastructure software implantations around network and hardware monitoring
  • Utilized AWS for application development and transitioned older on-prem application to the cloud
  • Implemented AGILE framework utilizing SCRUM and KANBAN boards
  • Acted as a Scrum Master and involved in Sprint planning and day to day activities
  • Implemented problem/incident management processes to support active users
  • Established and maintained strong relations with vendors and created documents including MSA and SOW’s
  • Defined the change management process and led the change control board (CCB)
  • Acted as Product owner and led the development of a Learning Management System (LMS) prototype

Confidential

Tech Platforms: Java, Oracle, JIRA, HP Quality Center

Manager, QA Operations and Delivery

Responsibilities:

  • Responsible for QA strategy planning and managed globally distributed QA teams (USA & India)
  • Acted as Project Manager and involved in day to day activities on multiple projects
  • Created required Project Plans, Resource Plans, Project Schedules and Estimations
  • Empowered QA teams by positioning QA leads as key stakeholders in requirements and project scope discussions
  • Implemented QA methodologies and best practices to create SLAs, Quality Gates and Release Criteria
  • Mandated all releases to be QA certified
  • Transitioned QA functions to JIRA platform for defect and test management
  • Built and managed strong relationships with Customers, Vendors & other key Stakeholders

Confidential, Arlington, VA

Senior Associate Tech Platform: Java, Interwoven(HP Teamsite), HP Quality Center, MS Project

Responsibilities:

  • Evaluated existing policies, procedures, processes, culture, tools, resource roles/responsibilities, and organization maturity level to define and roll out new IT Governance and Best Practices for ITOR
  • Defined new roles and implemented operational support functions and work flow processes around defect management, risk management, communication plans and other supporting operations/activities
  • Identified physical requirements to create the War-room (NOC)
  • Conducted large meetings including multiple teams/ vendor, users and other stakeholders
  • Analyzed and identified appropriate tools around defect tracking and reporting
  • Acted as liaison between partnering companies, clients and vendors.

Confidential

Tech Platform: Java, Interwoven(HP Teamsite), HP Quality Center, MS Project

Project Manager

Responsibilities:

  • Created Project plan, schedules, WBS, RBS and processes and policies
  • Performed PMO activities for cost, schedule, and budget forecasting for overall account ($4 million dollar)
  • Led and facilitated large UAT effort, including over 75 users
  • Defined the change management process and led the change control board (CCB)
  • Coordinated project efforts and responsibilities, maintaining effective communication processes between management, users, vendors, developers, test team, and other stakeholders.
  • Facilitated Steering Committee reviews and meetings, presenting periodic dashboard reports and status

Confidential

Tech Platform: Java, HP Quality Center, MS Project

Project / Account Manager, Strategy and Delivery

Responsibilities:

  • Oversaw $2 million dollar plus account and held responsibility for all contractual agreements (SOW, SCO, & SLAs).
  • Conducted quarterly / yearly review meetings with clients and Sapient Leadership, driving further transparency in project status and annual goals.
  • Improved overall profitability by reducing internal costs

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