It Program Manager Resume
Arlington, VA
SUMMARY:
- Seasoned professional with over 15 years of experience in execution focused leadership roles.
- Experienced in leading cross - functional teams and successfully delivering Digital Transformation projects to transition business functions from Legacy Systems to Modernized Platforms.
- Deep understanding of SaaS products and Cloud-based IT services to envision and implement high impacting enterprise wide solutions.
- Highly skilled using Lean Agile/SCRUM methodologies, Agile team/resource planning and scaled Agile operations.
- Provide overall guidance to support programs and drive financial and budgeting activities.
- Collaborative leader who builds strong relationships and aligns cross functional business leads/teams on a strategic vision and common goals.
CORE COMPETENCIES:
- Program / Project Management
- Product Development
- Vendor Management
- SDLC, Agile / Scrum Master
- Business Process Re-engineering
- Business Leadership
PROFESSIONAL EXPERIENCE:
Confidential, Arlington, VA
Tech Platform: Salesforce, AWS, JIRA, Confluence, Zypher, ServiceDesk, Github, Sharepoint, Financial Edge, Periscope D Confidential, Microsoft BI
IT Program Manager
Responsibilities:
- Assessed IT/Technology needs for the organization and created Technology Solution Road Maps, Roll-Outs and Implementation Plans
- Restructured the overall technology team structure and created resource plans ensuring the right people are in the right roles (org structure)
- Implemented processes to manage project pipelines and project prioritization
- Identified and supervised multiple vendors and drove all required documentation including MSA and SOW’s
- Acted as a Project Sponsor and led many IT projects including new product evaluations, infrastructure software implementations, and consolidations of competing products across entire application portfolio
- Supervised and mentored direct reports
- Transitioned Systems Development(planning, defect & requirement management) and Operations to JIRA
- Acted as a IT Business Liaison and built strong relationships with all business/org. leaders, partners and stakeholders
- Managed overall project schedules and financial budgeting and forecasting
- Supervised requirements gathering and other fusion sessions with key stakeholders
- Transitioned the development team to using Agile framework utilizing SCRUM and KANBAN
- Acted as a Scrum Master and involved in Sprint Planning
- Improved Team Velocity by closely monitoring and driving project prioritization and estimations
- Worked directly with the Product Manager and acted as a key stakeholder to manage and groom Product Backlog
- Led the D Confidential migration strategy defining the scope and priority governing the migration from old to new platform
Confidential, Reston, VA
Technical Project Manager
Tech Platform: Java, MS SQL Server, AWS, JIRA, Github, Esprida, Twilio, Kaseya, Lockdown, Zendesk, Customized Reporting and File Transfer Portal
Responsibilities:
- Led and supervised a globally distributed team including application development, content development and operations functions
- Acted as a Product Manager and led the product strategy, scope definitions & product road-map
- Ran and supervised requirement gathering and other fusion sessions for requirements identification
- Created required project plans, resource plans and schedules
- Led solution assessments including key stakeholders to review new OTS or open source products and key infrastructure software implantations around network and hardware monitoring
- Utilized AWS for application development and transitioned older on-prem application to the cloud
- Implemented AGILE framework utilizing SCRUM and KANBAN boards
- Acted as a Scrum Master and involved in Sprint planning and day to day activities
- Implemented problem/incident management processes to support active users
- Established and maintained strong relations with vendors and created documents including MSA and SOW’s
- Defined the change management process and led the change control board (CCB)
- Acted as Product owner and led the development of a Learning Management System (LMS) prototype
Confidential
Tech Platforms: Java, Oracle, JIRA, HP Quality Center
Manager, QA Operations and Delivery
Responsibilities:
- Responsible for QA strategy planning and managed globally distributed QA teams (USA & India)
- Acted as Project Manager and involved in day to day activities on multiple projects
- Created required Project Plans, Resource Plans, Project Schedules and Estimations
- Empowered QA teams by positioning QA leads as key stakeholders in requirements and project scope discussions
- Implemented QA methodologies and best practices to create SLAs, Quality Gates and Release Criteria
- Mandated all releases to be QA certified
- Transitioned QA functions to JIRA platform for defect and test management
- Built and managed strong relationships with Customers, Vendors & other key Stakeholders
Confidential, Arlington, VA
Senior Associate Tech Platform: Java, Interwoven(HP Teamsite), HP Quality Center, MS Project
Responsibilities:
- Evaluated existing policies, procedures, processes, culture, tools, resource roles/responsibilities, and organization maturity level to define and roll out new IT Governance and Best Practices for ITOR
- Defined new roles and implemented operational support functions and work flow processes around defect management, risk management, communication plans and other supporting operations/activities
- Identified physical requirements to create the War-room (NOC)
- Conducted large meetings including multiple teams/ vendor, users and other stakeholders
- Analyzed and identified appropriate tools around defect tracking and reporting
- Acted as liaison between partnering companies, clients and vendors.
Confidential
Tech Platform: Java, Interwoven(HP Teamsite), HP Quality Center, MS Project
Project Manager
Responsibilities:
- Created Project plan, schedules, WBS, RBS and processes and policies
- Performed PMO activities for cost, schedule, and budget forecasting for overall account ($4 million dollar)
- Led and facilitated large UAT effort, including over 75 users
- Defined the change management process and led the change control board (CCB)
- Coordinated project efforts and responsibilities, maintaining effective communication processes between management, users, vendors, developers, test team, and other stakeholders.
- Facilitated Steering Committee reviews and meetings, presenting periodic dashboard reports and status
Confidential
Tech Platform: Java, HP Quality Center, MS Project
Project / Account Manager, Strategy and Delivery
Responsibilities:
- Oversaw $2 million dollar plus account and held responsibility for all contractual agreements (SOW, SCO, & SLAs).
- Conducted quarterly / yearly review meetings with clients and Sapient Leadership, driving further transparency in project status and annual goals.
- Improved overall profitability by reducing internal costs