SUMMARY:

Confidential Piccione has many years of comprehensive hands - on experience in government support. Confidential ’s been involved in a variety of activities including project and task management, process improvement, testing, administrative support, helpdesk support, requirements development, logistics, documentation, and technical writing.

EXPERIENCE:

Confidential

Scrum Master

Responsibilities:

• Function as lead/senior scrum master overseeing scrum teams as well as acting as Team Lead for the Scrum Masters for those product teams.

Business Manager

Confidential

Responsibilities:

• Perform and improve business operations for the startup, including but not limited to Strategic Planning, taxes and finance, and securing intellectual property in the interest of growing business capacity and maturity

Confidential

Tester

Responsibilities:

• Performed testing for International Classification of Diseases ( Confidential ) update from the 9 th revision to the 10 th revision.
• Participated in end-to-end interoperability tests for all systems which used Confidential codes.
• Secure Messaging
• Defense Medical Human Resource System - internet ( Confidential )
• Performed interface testing on the 14 systems that connect with the ERP
• Performed performance and data validation testing after the system migrated to a new environment and infrastructure baseline
• Trained several new testers in the concepts of testing as well as the use of the system (both from a front-end and back-end perspective)
• Perform as Deputy Test Lead for
• Centralized Credentials Quality Assurance System (CCQAS)-Agile development
• Identity Authentication Services (iAS)
• Defense Occupational Health Readiness System-Industrial Health (DOEHRS-IH)
• Perform as functional/technical tester for Defense Health Services Systems products:
• Centralized Credentials Quality Assurance System. (CCQAS)-Agile development
• Coding Compliance Editor (CCE)
• Defense Medical Human Resource System - internet ( Confidential )
• TRICARE Online (TOL)
• Identity Authentication Services (iAS)
• Defense Occupational Health Readiness System-Industrial Health (DOEHRS-IH)
• Write test plans, cases, and reports based on testing results and software documentation
• Use Functional (front end), parallel, scripting, automated and other testing methods
• Manage and train testers
• Write white papers on topics pertaining to testing for corporate leadership
• Manage/lead internet presence activities and rebranding effort using Agile methodology.

Project Coordinator

Confidential

Responsibilities:

• Manage Defense Health Information Management Systems ( Confidential ) Sustainment Project: Clinical Data Repository (CDR) Stabilization
• Perform Data Analysis using data from Tri-Service Infrastructure Management Program
• Converting .csv to .xls and creating spreadsheets which allowed for easy customized reporting.
• Support Confidential Stabilization as needed by Program Manager
• Working with the Remedy Team to improve processes
• Support management of the Confidential and Composite Healthcare System ( Confidential ) Triage and Tier 3 Helpdesks
• Facilitating transition of multiple new products from development to sustainment
• Support Patient Safety Workgroup
• Chair Trouble Ticket Working Group and Ambulatory Data Module Write Back Working Group

Task Lead

Confidential

Responsibilities:

• Manage team of five
• Act as lead point of contact for all Taskers for Force Health Protection and Readiness (FHP&R) and Tasker workflow
• Oversee all filing and archiving in FHP&R, to include an Excel based database for classified documentation
• Oversee all Comprehensive Clinical Evaluation Program medical records processing
• Oversee all Security Review processing
• Oversee Call Center support
• Created Excel documents to allow for easy tracking and reporting of all tasks, mailings, contacts, and data calls

Project Coordinator

Confidential

Responsibilities:

• Manage Clinical Information Technology Program Office ( Confidential ) Data Management Projects
• Theater Medical Data Interface (TMDI)
• CDR Upgrade
• Duplicate Patient Records
• Created specialized workbook templates for project management.

Analyst II

Confidential

• Perform Administrative support for the Tricare Management Administration (TMA) Client
• Schedule travel
• Maintain calendar
• Maintain documents
• Assist in topic research
• Access Database creation
• Act as Directorate Manager
• Develop and update plan
• Participate in ongoing process improvement
• Track and report staff status to Director using Excel
• Notify staff of new and changing need
• Act as member of Process Management Group (PMG) Working Group
• Attend monthly meetings
• Coordinate on Process Area Descriptions (PADs) and other related documentation
• Act as Process Improvement Evidence Report (PIER) POC and complete them monthly
• Facilitate Six Sigma Efforts
• Participated in internal lean analysis of cost estimating for support contracts
• Participate in broader lifecycle cost estimation improvement effort
• Created an Excel file capable of easily estimating the cost growth for support contracts over time and by position name and by vender

Confidential

Program Administrator

Responsibilities:

• Perform Admin Assistant duties for all State-6 and State-9 contract teams who do not have administrative support
• Perform administrative support to the program manager
• Act as lead timecard rep for the program
• Process all purchase orders for State-6 and State-9 contracts
• Process vendor invoices for State-6 and State-9 contracts
• Maintain and distribute Petty Cash
• Maintain and distribute key cards and parking passes
• Assist with the monthly invoice to the client
• Assemble and distribute the Tri-weekly report to the client
• Distribute and record the findings of the Confidential helpdesk survey
• Perform as member of the KnowledgeBase team, writing and maintaining articles under several subjects including American Citizen Services (ACS) Legacy, ACS+, and commercial off-the-shelf (COTS) products
• Write and distribute bi-monthly program meeting minutes

Secretary /Administrative Assistant

Confidential

Responsibilities:

• Process new passports
• Set up new employees with requirements (keys, credit cards, phone numbers, etc.)
• Process paperwork for state badges and arrange escort
• Write and track country clearance requests and approvals
• Process and track travel paperwork to assist travelers in deployment (visas, passport photos, advances, reimbursements)
• Write and distribute bi-monthly team meeting minutes
• Write and maintain team-specific SOPs
• Perform corporate mail run as needed
• Developed and maintained a database for automation of all tasks, first in Excel then upgraded to Access for improved GUI
• Created animated “commercials” for new ACS+ product to be shown to market the tool to the user community

Program Analyst

Confidential

Responsibilities:

• Perform as technical writer: drafting scientific articles for engineering publications such as Confidential, editing textbooks on chemical propulsion, and creating Power Point presentations for engineering colloquia. Wrote and produced quarterly research newsletter on propulsion and energy conversion. s; (among others)-Roy, Gabriel D. 2001. Advances in Chemical Propulsion: Science to Technology (Environmental & Energy Engineering)
• Assist in research: Collect data from similar work and report on findings, Perform patent searches
• Computer Graphics: basic graphics work to enhance presentations publications
• Events Planning: Coordinated and planned week-long engineering symposia - including corresponding banquets and publications
• Budget Analysis: Performed budget analysis on multi-million dollar defense programs, as well as managing procurement requests for the corresponding programs
• Provide Travel Assistance: Processed military orders, arranged for transportation and lodging, and managed international travel needs such as country clearance requests and visas
• Developed and maintained a database for automation of various tasks regarding management of the project in Excel and upgraded to Access for improved GUI