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Program Manager/ Delivery Manager/ Project Manager Resume

Knoxville, TN


  • A senior IT Delivery Management professional with an experience over 15+ years and a well - earned reputation for strong work ethic, approachability and consistent commitment to team leadership and innovation.
  • Adept at building strong relationships with global C-level management.
  • Successfully delivers large complex ERP/Non-ERP application projects and solutions through expert leadership of cross-functional on-shore and offshore support organizations.
  • Proactively drives SLA’s to meet or exceed quality of service commitments.
  • Proven track record of successful program management, solid financial performance, executive and organizational leadership, ITSM, transition and transformation services.
  • Extensive experience as a program manager/ delivery manager/ project manager in enterprise wide software implementation, development and support
  • Won multiple Client recognition (s) and employer performance (s)
  • Managed teams of 60+ and budgets up to $15M+ including onsite/ offshore/ offsite resources
  • Shouldered multiple full life cycle implementation(s) from blue print to go-live and support
  • Planned and executed d Confidential conversion/ transition project(s) using “follow the sun” approach for corporate acquisitions and mergers
  • Experience in building and leading cross functionality and geographically dispersed teams
  • Hands-on experience on architecting solutions, initiating projects, scope, project planning, schedule, delivery, quality assurance, resource planning, KPI’s, Project financials, client presentations, vendor management, negotiations and conflict resolutions
  • Expertise in strategic performance management, agile, waterfall methodologies, risk and mitigation management, fast tracking, process assessment work, and the application of technologies to business employing SOA
  • Adept at identifying areas of process improvement throughout the project life cycle
  • Drive account billing, receivables, team ramp-up/ ramp-down process and SLA’s
  • Successfully created technical documents as needed including business proposals, requirements, SOW, charters, and design specifications to meet customer needs
  • Consistently worked with finance departments and functional managers to ensure project costs and schedules, PMO teams as advised and for process improvements
  • Highly developed interpersonal and communication skills - both written and verbal
  • Expertise in SAP S/4 HANA, ECC 6.0, R/3, SCM, APO, CRM, Fiori, Net weaver ABAP
  • Experienced in using Systems Development Life Cycle (SLDC) methodologies and software practices
  • Expertise in MS office, MS Project, MS Visio, MS power point, Remedy and Clarity/ Niku


  • Service Delivery
  • Team Leadership
  • Client Development
  • Workflow Optimization
  • Global Team Management
  • P/L
  • Cross Functional Leadership
  • Performance Improvement
  • Project Management
  • Strategic Planning
  • Financial Analysis
  • Interpersonal Communication
  • Consulting Engagements
  • Advanced Technologies
  • Business Development
  • Program Planning


  • SAP S/4 HANA, SAP ECC, SAP R/3, SAP SCM/ APO, SAP CRM, SAP HR, MS Project, Visio, Microsoft Visual Studio, MS Share point, SQL Server, MS Office Suite, Adobe Flash Builder, Vendavo, SmartOps, OMP Plus
  • Fiori Apps, CDS View, OD Confidential Services, SAP gateway, OOABAP, ABAP/4, ABAP WD, HTML, XML, C#, Java, J2EE
  • Windows NT/2000/XP/7, UNIX
  • Oracle, SQL, Unify, Focus


Confidential, Knoxville, TN

Program Manager/ Delivery Manager/ Project Manager


  • Demonstrated experience in the delivery of numerous, complex software development and implementation projects consisting of multi-disciplinary teams and cross-functional responsibilities
  • Savings of $250K/year from transitioning the applications maintained by external contractors to full time employees by streamlining SAP and MII offshore support
  • Delivered complex applications in SAP S/4 HANA developing Fiori applications including plant dashboards showing the performance of plants at shop floor, Finance - Fixed Assets, Employees leave management, Help desk/ IT support portal and plant preventive maintenance
  • Shouldered on Gateway services and implementations for HANA Fiori like applications from MM, SD, CO and HCM
  • Shouldered multiple and concurrent engagements with global delivery model including offshore in implementing SAP FA and PM module
  • Shouldered engagement with internal customers at all levels and IT Staff/ including “C” level management
  • Build, streamline and improve IT service request process; IT project portfolio

Confidential, Long Island, NY

Delivery Manager/ Project Manager


  • Integrated Confidential services with LA state for processing of payments, auto title and renewals.
  • Work with PMO teams as advised and suggest process improvements

Confidential, Kingsport, TN

Account Manager/ Delivery Manager/ Project Manager


  • Shouldered the responsibilities conducting workshops with business and IT, transferring business requirements to IT applications
  • Went through the phases of As-Is, To-Be, configuration, module testing, integration testing, user and procedure manual preparation,, d Confidential transition and go-live preparation
  • Established effective partnership with delivery management team in Brazil, Singapore and India based delivery centers. Significantly improved communications and teaming for end-to-end global support across service delivery centers
  • Global Implementation with Process Industry Manufacturing, Logistics, Order to Cash and Financials and Controlling for their Global companies spread in US, Europe, APAC, South Africa and Brazil
  • Migrate various OTC objects like Sales Orders, Contracts, and Prices etc. with all the associated d Confidential to support the client with A/R and future contractual commitments
  • Implementation of BPC (Business Planning and Consolidation) using web-service/ SAO architecture integration with SAP ECC
  • Legacy system/ application retirement planning and bringing the business functionality into central systems.
  • Robust order management solution to help organization to fast pace order creation and monitor in quick time
  • Complex BMAS and TAS solution to calculate sales incentives across the organization
  • Highly integrated and user driven rail car management solution to help schedulers maintain integrated scheduling
  • Mass Price change notification and execution solution helping organization preventing loss of revenue, interfacing with vendavo application using web-services
  • Implementation of lead management, camp Confidential n management, Activity Management and Master D Confidential for marketing related scenarios. Order Processing in CRM including creation of RFQ, Orders, Contracts, Quotations and replication of Orders to CRM, back end R/3 system. CRM configuration to do the Credit Check and availability for relevant Transaction types with integration to ECC Credit Management.

Confidential, IN

Project Manager


  • Developed and maintained project plans, management cockpit and status reports
  • Assigned work among resources and maintained clear measurable week-wise deliverables using the development cockpit analyses for realization and testing phase
  • Responsible for design, schedule, develop and deploy d Confidential conversions and custom applications using onshore/offshore model
  • Coordinated and successfully handled the ABAP code remediation, Unit Testing, Functional testing, Integration testing and Use Acceptance Test.
  • Successful go-live with no major issues.
  • Represent the project progress in stabilization meetings; steering committee
  • Responsible for technical transition (knowledge transfer) to Confidential

Confidential, CA

Project Manager


  • Develop various conversions, custom transactions, user-exists and reports in SD, MM and PM modules
  • Develop detail use case, sequence, class hierarchy and activity diagrams using UML in Poseidon
  • Develop Java classes equivalent to SAP user-exits, JSP, struts, java beans and html

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