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Director Of Operations Resume

Chantilly St, LouiS

SUMMARY:

  • Highly - skilled office professional with over ten years of experience in private and government industries. Special areas of expertise include document scanning, encoding, analyzing and sorting data, accounting, data entry and production management.

PROFESSIONAL EXPERIENCE:

Confidential, Chantilly, St. Louis

Director of Operations

  • Manage 15 different programs with total contract value of over $30 mMillion Dollars
  • Manage 120+ employees in nine departments (Warehouse, Segment, Prep, Scan, Index, Review, Exceptions, Uploading and Client Service Representatives) in three offices (St. Louis, Chantilly and Oceanside)
  • Exceed revenue goals in all three offices by 18% each quarter.
  • Responsible for the hiring and training of all management personnel
  • Developed training for 50+ concurrent employees to ensure safety, quality and productivity
  • Develop proposals, pricing models, operational, and process improvement plans
  • Oversight for operations of scanning, digitizing and transferring over 72 mMillion Iimages
  • Proven successful customer relationship management with multiple levels of stakeholders both internal and external
  • Accountable for overall accomplishment of planning, scope, quality, logistics, financial, schedule goals, and all stages of the project lifecycle
  • Design office expansion layouts and schedule construction to meet NARA facility requirements
  • Relocate Chantilly location< -- From where to where? If it was within Chantilly, don't change. If it was from one city to another then include that information. -->. Designed the layout, build out, staffing and establishing infrastructure for Chantilly office relocation
  • Active Secret Clearance
Confidential

Production Supervisor

  • Manage 73 employees in nine departments (Warehouse, Segment, Prep, Scan, Index, Review, Exceptions, Uploading and Client Service Representatives)
  • Monitor and document employee productivity< -- Did you do any process improvements or changes that increased productivity? This would be better stated "Implemented process improvement initiatives to increase employee productivity by x percentage. -->. Designed 2 mModules to increase productivity that took downto reduce FTE hHeadcount and increase employee productivity.
  • Responsible for HR tasks including interviewing, hiring and corrective action
  • Develop the production schedule to ensure throughput and quality goals are met
  • Facilitate operations with IT to ensure all applications, licenses and hardware is properly managed and troubleshoot if there are issues
  • Create SOPs for Document Management Process
  • Create project schedules for cost and completion
  • Train employees on business rules and processes to ensure quality and safety
  • Organize training workshops to improve speed and accuracy of the team
  • Analyzing the assigned projects and distributing the tasks to the members per their area of expertise.
  • Develop solutions for management to improve productivity and reduce costs

Scan Operator/Segment Clerk/Upload Specialist/Reconcile Clerk

Confidential
  • Operate IBML Scanner processing over 50,000 images a day
  • Ensure proper quality of scanned document
  • Review and correct issues from processed batches
  • Identify mistakes in finished product before sending to the client
  • Report issues to the project manager or supervisor
  • Index documents according to business rules meeting quality and productivity requirements
  • Reconciled boxes to ensure that the correct folders were in the correct box
  • Oversee the warehouse to ensure sufficient space is available for inbound and outbound shipments

Confidential, Springfield, VA

Office Administrator

  • Processed rent payments into accounting system
  • Processed work orders for maintenance problems
  • Explained apartment/lease to potential new tenants

Confidential, Washington, DC

Project Accountant/Project Manager

  • Submitted proposals and change orders, including setting up project timeline and monitoring status to ensure completion date
  • Managed 1 - up to 50 different subcontractors to make sure all outstanding task were finished on timeschedule.
  • Processed project accounting using Timberline software to track accounts receivable
  • Setup 12 projects as a Subcontractor/General Contractor exceeding $20 million
  • Setup 12 projects as a Subcontractor/General Contractor exceeding 20 million dollars.
  • Setup projects and invoices for construction projects

Confidential, Arlington, VA

Project Accountant

  • Enter invoices into their account program CMIC and circulate completed reports; uUpdate WIP forms and iInsurance sSpreadsheets
  • Create waivers for subcontractors
  • Maintain correspondence and files associated with current projects.
  • Secure backup materials and supplies for current projects

Confidential, Falls Church, VA

IT Administrator

  • Maintained budget $100,000 budget for the department
  • Processed all technical appointments with agents and coordinated ordering of technical equipment
  • Performed help desk functions for minor technical problems
  • Managed and updated all anti-virus licenses
  • Provided hardware assistance as needed, including installation of power supplies, hard drives and memory
  • Processed accounts payable and associated filing
  • Updated Intranet with files including pictures, sounds and links

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