We provide IT Staff Augmentation Services!

Program Manager Resume

Bakersfield, CA

PROFESSIONAL PROFILE:

  • Confidential is a Program Manager with over 18 years plus experience in the IT industry with 15 years plus as PM.
  • He is responsible for the execution of client projects within budget and time constraints and consistent with industries high standards of quality.
  • Confidential ’s project involvement encompasses any project phase from pre - project sales, strategic planning, project planning and project control, as well as post-project evaluation with the client sponsor to assure satisfaction.
  • His focus on excellence often leads to a more efficient/effective process for the client.
  • Confidential consistently exceeds client needs and expectations for any given project.
  • His project efforts are not concluded until he is satisfied that the client receives the highest quality service.
  • Big picture visionary skilled in developing state-of-the-art solutions that drive revenue, profit and productivity gains.
  • Responsible for overall program/project plan, goals establishment, budget, funding proposals, cost-benefits analysis, effort estimations, risk management and supplier/vendor management.
  • Managed SAP Implementations with 7 full project life cycle experience including testing, production rollout.
  • Manages team for mapping of client’s business process to SAP Business process and procedure.
  • Managed IT projects with over 20,000 hours and budget of over $25 Million.
  • Proven skills in developing risk mitigation strategy, change management, issue identification, root cause analysis and defect management.
  • Managed global IT projects with stakeholders in 4 continents and 10 countries with global rollout.
  • Experienced in IT outsourcing and managing both off-shore and on-site development teams of more than 100 people.
  • Adept at building teams and encouraging excellent performance to surpass corporate goals.
  • Set up PMO office and coached, mentored and trained project managers.
  • Improved SDLC processes within organization.
  • Increased productivity rates by 50% and resource utilization to 98%.

TECHNICAL SKILLS:

PM Tools: PPM, MS Project, Earned Value (EVA), SharePoint, Planview, MS Visio, MS PowerPoint, WBS Chartpro, Primavera TeamPlay, Documentum.

Methodologies: Agile, ASAP, ISPDM, RUP, PMLC, SDM, SDLC, SDP-21, ITDP, Waterfall, ITIL, PBOK, CPDP, SOX, Six Sigma.

SAP: EWM, WM, SD (OTC), CRM ( Sales, Marketing, Services, Mobility), BI-BW, HCM, Plant Maintenance, SCM, GRC, DMS, ECC, Solution Manager, HANA.

CHRONOLOGY OF EXPERIENCE:

Confidential, Bakersfield, CA

Program Manager

Environment: PPM, MS Project, SharePoint, Agile, JIRA, CPDEP, ITIL, IntelaTrac, XMPro

Responsibilities:

  • Responsible for overall Program Plan, budget ($25M), schedule & staffing requirements.
  • Managed projects comprising Data Architecture, variety of cross-functional resources from Functional consultants, Developers and Quality Analysts.
  • Responsible as scrum master in few projects plus coach and mentored project managers in the program.
  • Worked with business to identify and guided to prepare product backlogs, areas for business process improvement and provided IT solution for Confidential Well Survey & Operational Routine Duties (ORD).
  • Managed sprint planning, daily scrum meetings, Sprint reviews, Sprint retrospectives and dashboard reporting
  • Guided PMO office for IT process standardization and identify gaps in the processes which benefited organization.
  • Presented status reports to leadership team members in the fortnightly Steering Committee meetings.
  • Communicate with business leadership for risks, issues, updates and sign-off.
  • Helped company to save $300K on third party software licensing.

Confidential, Milwaukee, WI

SAP Program Manager

Environment: ECC 6.0, PPM, SD, SCM, MS Project, SharePoint, ServiceNow, Agile, ITIL

Responsibilities:

  • Responsible for overall Project Plan, budget ($10M), schedule and staffing requirements.
  • Managed project comprising Technical Architecture, variety of cross-functional resources from Functional consultants, developers and Quality Analysts.
  • Provided project oversight for SAP Supply Chain and GST-India Implementation, upgrade and data migration.
  • Direct oversight of end-to-end solution architecture and integration of SAP system with external applications.
  • Managed and guided Global end users from Asia pacific for UAT execution.
  • Managed development and enhancement of multiple SAP systems following Agile methodology.
  • Lead weekly status meetings with the team to monitor progress. Prepared status reports and present status to all level of Project and Leadership team members.
  • Managed onsite and offshore consultants of 25 and guided them to resolve support tickets within SLA during the Hyper Care support after Go-Live following ITIL process.
  • Communicated with business leadership for issue updates and sign-off.
  • Managed successful deployment of the system within the given time frame.

Confidential, Newark, NJ

SAP Program Manager

Environment: ECC 6.0, HP PPM, CRM, MS Project, SharePoint, ServiceNow, Agile, ITIL

Responsibilities:

  • Responsible for the overall program/project plan, budget ($15 M), schedule and staffing requirements.
  • Managed diverse project team of 30 which included a variety of cross-functional resources from PM, Functional consultants, Developers. QA and Business Analyst.
  • Provided program management and project oversight to deliver high quality blueprint that streamlined business processes and leverage maximum SAP standard functionality.
  • Facilitated team empowerment, engagement and project ceremonies.
  • Coached project team in Agile approaches for project execution.
  • Direct oversight of end-to-end solution architecture and integration of SAP system with external applications and business process improvement.
  • Managed deployment planning and execution SAP CRM Salesforce for the Confidential & Confidential field technician’s workforce.
  • Prepared status reports and present status to all level of Project and Executive and Steering committee members.
  • Managed vendors for staffing and On-time delivery of the artifacts.
  • Managed multiple SAP project implementations and support within the program by adhering to SOX compliance, timelines, established scope, quality, budget, ITIL process and stakeholder’s satisfaction targets.
  • Lead creation of clear and detailed SOW (Statement of Work) and RFP process for vendor selection for the additional hardware/software need.

Confidential, Lake Forest, IL

SAP Program / Delivery Manager

Environment: SAP EWM, BI-BW, HANA, HPPM, SharePoint, ServiceNow, Agile, ITIL, ECC

Responsibilities:

  • Refined and implemented overall vision and direction of global SAP system and project portfolio including global SAP template design, project delivery, change management, senior technology and business stakeholder management, business process governance, program implementation, planning, budgeting, execution and partner management.
  • Managed team of 60 onsite and offshore resources and project budget of $25 million.
  • Managed the execution and verified output of blueprint activities including SAP high level solution design, custom development, fit-gap analysis and RICEF inventory creation.
  • Planned and managed successful roll-out of the EWM modules to 5 different warehouses across US and trained end-users to manage the system independently.
  • Managed team to perform Business Process improvement and provide solution to the problems and ultimately reduce incident volume.
  • Followed Agile methodology and guided team to perform daily scrum meetings, project ceremonies and removed impediments for the project team with a focus on delivery.
  • Provided global SAP solutions to the business that increased productivity and efficiency, lowered cost of ownership, and implemented without disruption to the business thus causing financial impact.
  • Managed multiple teams to implement BI-BW solution EWM integration with Financial, OTC & MM modules.
  • Prepared proposal, presented HANA implementation solution and performed HANA implementation.
  • Managed global team to give adequate support to run SAP applications within the contractual obligations, following ITIL process and manage the service level agreement (SLA) to give customer satisfaction.

Confidential, St Paul, MN

Sr Project Manager

Environment: SAP ECC 6.0, SAP CRM, Oracle, MS Project 2010, SharePoint, Agile, ITIL

Responsibilities:

  • Prepared comprehensive program level global roll-out plan for Marketing and Sales department for the deployment of new projects which reflects the appropriate time phased completion of tasks and the required resources.
  • Defined and managed the delivery life cycle of the SAP systems operating processes, delivery and hand-offs.
  • Managed team of 50 onsite and offshore resources and project budget of $10 Million.
  • Prepared project scope document, SOW, project charter, and project plan by following PMP, ASAP methodology with GSM standards.
  • Managed multiple global teams of Project Managers, Functional, Technical consultants, and Developers to perform process mappings, design & configure SAP CRM system with Mobile application to build Medical devise system.
  • Followed Agile methodology for Mobile application development.
  • Performed Risk Management to track and monitor issues and risks for prompt resolution and prepared mitigation plans.
  • Managed team to define process and procedures for Change Control Process.
  • Managed Organizational Change Management (OCM) for managing the effect of new business processes implemented and changes in organizational structure.
  • Successfully implemented SAP CRM systems within the given timeframe, established scope, quality, budget and stakeholder’s satisfaction targets.
  • Managed team to involve and support during system releases following ITIL procedures and monitor upgradation of the services.

Confidential, Wilmington, DE

SAP Project Manager

Environment: SAP ECC 6.0, SAP HCM, CRM, Oracle, MS Proj Server, Agile, SharePoint

Responsibilities:

  • Defined and aligned the IT Global operations strategy for global SAP based systems strategy.
  • Managed team of 30 resources and budget of $10M.
  • Coordinated with Architecture and Infrastructure team leads to define the strategic maintenance and growth of the global SAP systems.
  • Prepared project scope document, SOW, project charter, and project plan by following PMP, ASAP methodology and ISPDM standards.
  • Developed comprehensive project schedules which reflect the appropriate time phased completion of tasks and the application of required resources.
  • Formulated “To-Be” process based on “As-Is” study which formed the basis of configuration of SAP system.
  • Managed team of Functional, Technical and Developers (ABAP, JAVA) to perform process mappings, design & configure SAP CRM system and integration with Financial.
  • Managed global team to implement HCM (Payroll, e-Recruit), and ESS module (Travel and Expense,, Administration, Time management, Payments and Benefits).
  • Followed Agile methodology for HCM ESS development.
  • Defined process and procedures for Change Control Process and managed Change Control for each module implemented.
  • Performed Risk Management to track and monitor issues and risks for prompt resolution and prepared mitigation plans.
  • Managed Organizational Change Management (OCM) for managing the effect of new business processes implemented and changes in organizational structure.
  • Successfully globally implemented SAP CRM and HCM Systems within the given timeframe, and customer satisfaction targets.

Confidential, TX

SAP Project Manager

Environment: SAP ECC 6.0, SAP PM, SAP HCM, Oracle, SharePoint, MS Project, ITILNetweaver, HPQC, Java, C#, J2EE and Java Web Dynpro.

Responsibilities:

  • Responsible for master integrated program plans with milestones to track program requirements, deliverables and objectives within the constraints of scope, schedule, cost and quality.
  • Prepared project scope document, SOW, project charter, and project plan by following PMP, ASAP methodology and Confidential standards.
  • Formulated “To-Be” process based on “As-Is” study which formed the basis of configuration of SAP system.
  • Designed the system landscape for the implementation of Plant Maintenance.
  • Managed team to perform process mappings, design & configure SAP Plant Maintenance system.
  • Managed team to integrate SAP PM with the Mobile device application. Mobile devices were used to capture the work execution status from the field technicians which was updated to the SAP DB and made real time available for online work order status.
  • Managed multiple teams to implement HCM and ESS module (Travel and Expense,, Administration, Time management, Payments and Benefits).
  • Followed ITIL principles for change management for each module implemented coordinated for dependencies between Projects and other programs.
  • Performed Risk Management to track and monitor issues and risks for prompt resolution and prepared mitigation plans.
  • Scheduled and monitored the knowledge transfer sessions to the end users.
  • Prepared Policies and Procedures documentation for Work Orders creation and provided status and dashboard reports and coordination with the higher Management.
  • Successfully implemented SAP PM for Facilities Management, Parks and Recreation, & Public Works department and HCM System for HR department within the given timeframe, scope and customer satisfaction.

Confidential, Chicago, IL

SAP Project Manager

Environment: CRM 2007, SD, SAP ECC 6.0, Oracle 9, GRC, Netweaver, SAP BI, Solman

Responsibilities:

  • Followed the ASAP and PMP methodology to prepare project plan, risks & issues tracking and perform the project monitoring.
  • Analyzed, maintained and enhanced Company’s installed SAP and CRM functionality.
  • Managed team to configure SD pricing and CRM services scenario with various capabilities as service order, service confirmation, service billing and IBase customization.
  • Monitored the Middleware consultants in Configuring the CRM and R/3 in exchange/migration of data.
  • Monitored Initial load for master data, customizing, and configuration and delta loads. Monitored Master Data conversion from legacy to SAP system by LSMW.
  • Monitored project change control, cutover planning, creation of test plans and strategy.
  • Managed on-shore and off-shore functional and technical teams to configure, set up mitigation rules, mitigation controls and configure connecters to the backend server,
  • Guided team to set up data extraction for rules, roles, users and master data user source and upload Objects and rules, schedule background jobs and monitored their progress.

Confidential, Chicago, IL

Project Manager - SAP SCM

Environment: SAP ECC 6.0, SCM, Netweaver, DMS, HR, Solution Manager

Responsibilities:

  • Managed project from Project preparation, Business blueprint, Realization, Final preparation to Go-live.
  • Prepared project plan and managed the technical team to upgrade the existing SAP 4.7C to SAP ECC 6.0.
  • Prepared project charter, SOW, Effort estimation to team formation and project schedule.
  • Guided team to Study and evaluate client’s business processes and helped to gathered requirements through RICEFW.
  • Designed the system landscape for the implementation of the SAP SCM.
  • Managed team to configure Supply Chain (SCM) scenario with various capabilities as Plan to Produce, Plan to Procure, Procure to Pay, Contracting Purchase order etc.
  • Monitored master data generation of Installed base from Equipment’s of SAP R/3.
  • Used SAP DMS for services orders and contracts storage.
  • Monitored Initial load for master data (Equipment, Material, Functional Location, Customer, Vendor, Employees, ), and configuration and delta loads.
  • Monitored Master Data conversion/migration from non-SAP to SAP by LSMW.
  • Guided team to establish Testing strategy, work plan, test templates and test scripts.
  • Monitoring the project change control, cutover planning and creation of test strategy.
  • Used Solution Manager for Business Process Definition, Testing, Change management, Incident Management and Risk Management.

Hire Now