PROFESSIONAL SUMMARY:

• IT liaison with over 9+ years of experience working as Scrum Master. Functions as a servant leader, by teaching, mentoring, coaching and facilitating the agile mindset.
• Strong experience of interacting with clients and team members to transform their business problems into technology solutions and ensuring that business goals are met.
• Strong knowledge in Ffacilitating the team’s progress toward the goal and commitments through improvement in quality, predictability, flow and velocity.
• Strong skill sets in JIRA/Atlassian Cloud Administration, JIRA Core administration and JIRA service Desk administration.
• Good skills and knowledge of servant leadership, facilitation, conflict resolution, continual improvement practices.
• Knowledge and experience with widely successful Agile/DevOps techniques:
• User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games Experience in a “DevOps” environment where the team has a focus on automation and continuous integration.
• Experience applying a wide variety of well documented patterns and techniques for filling in the intentional gaps left in the Scrum approach (example: progress tracking techniques, Retrospective formats, story estimation, etc.).
• Expert level facilitation and communication skills: ability to facilitate teams through tough conversations and maintain a positive and supportive team environment.
• Robust knowledge of Agile Project Management methodologies and application of principles in managing multiple projects.
• Strong problem - solving and critical-thinking skills with the ability to execute with limited information and ambiguity.
• Experience filling the role of Scrum Master using SAFe .
• Working knowledge of Agile techniques: User Stories, Continuous Integration, Test-driven Development, Continuous Testing, Pairing, Automated Testing, Burn-down Metrics, Velocity etc.
• Able to work independently, show judgement and initiative in order to accomplish job duties.
• Deep understanding and the ability to apply both the theoretical and practical aspects of Agile development.

PROFESSIONAL EXPERIENCE:

Confidential, Hayward, CA

Sr. Scrum Master / Agille Coach

Responsibilities:

• Worked with mortgage and banking regulatory requirements such as RESPA, TILA, HPA, FDPA, FDCPA, ECOA, UDAAP, GLBA, relevant implementing regulations, as well as state level limitations and requirements.
• Assisted and supported the Product Owner and the Team to continually improve the business value delivery to the product.
• Helped remove impediments and/or guiding the team to remove impediments both within the team and with external groups.
• Supported and educated the team, especially with respect to reviewing and maintaining the product backlog.
• Used Agile approaches (XP, Kanban, FDD, TDD) and scaled agile (SAFe, LeSS, DaD) methods to educate the the team on adapting agile mind set.
• Organized and facilitated daily stand-up meetings, reviews, retrospectives, grooming, release planning, demos and other Scrum-related meetings.
• Simultaneously lead multiple teams to deliver value added features through several agile methodologies including Scrum, Kanban, XP, etc.
• Participated and prepared for train level agile ceremonies including program increment planning, system demos, and inspect & adapt workshops.
• Identified risks and blockers and actively worked to remove them from the path of the team.
• Helped the team members communicate, coordinate and cooperate to ensure that the teams sprint and program increment goals are met.
• Coordinated with other Scrum Masters to synchronize cross team dependencies.
• Created a positive team atmosphere where communication, collaboration, and team work defines the culture.

Confidential, San Jose, CA

Sr. Scrum Master

Responsibilities:

• Lead and facilitatedd critical team level agile ceremonies including sprint planning, backlog grooming, sprint demos, retrospectives, daily stand-ups, etc.
• Partnered with, educateed and supported the Product Owner in managing the backlog to ensure it is properly prioritized and appropriately sized.
• Established, tracked and communicated agile metrics (such as team velocity and sprint progress/burn down chart) to team, organization and any impacted stakeholders.
• Managed multiple Scrum teams simultaneously.
• Identified, removed and escalate risks, roadblocks and cross team dependencies that are unresolvable by the team and interfere with the team’s ability to deliver commitments.
• Participated with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization and cross-scrum collaboration on delivery implementation.
• Reported weekly project status (progress and budget) as well as team metrics to senior IT leadership and business stakeholders.
• Ensure the team understood the purpose and principles to all Scrum ceremonies, ensuring team is value focused throughout each iteration.
• Partnered with delivery manager, technical lead, and other stakeholders to understand and advocate for achieving technical best practices.

Confidential, San Fransico, CA

Sr. Scrum Master

Responsibilities:

• Facilitated all aspects of the Scrum framework, including sprint planning sessions, backlog grooming sessions, daily scrums, sprint reviews and sprint retrospectives.
• Maintained the Scrum team capacity plan, Scrum board, sprint backlog, velocity charts and burn down charts.
• Trained, coached, and mentored teams on use of Agile development process.
• Encouraged self-organization by facilitating the appropriate delegation of tasks and responsibilities to appropriate team members.
• Addressed impediments to be resolved across the Product Teams such as, the delivery and support of products.
• Aggregated, tracked and published PI objectives and squad progress for visibility and transparency.
• Collaborated with product owners and senior architect to ensure alignment on strategy and execution.
• Removed impediments through provision of appropriate resources, guidance and escalation.
• Conducted story refinement sessions; assist in ABC Workshops, sprint planning and backlog refinement sessions.
• Managed all transitions of the SDLC, from requirements to development to QA to production.
• Maintained product backlog, release plan, and facilitated productivity by setting up meetings and removing impediments that may obstruct the pursuit of the team's sprint goals.
• Provided support to the team using a servant leadership style whenever possible, and leading by example.
• Worked with the Agile Delivery Lead (ADL), and Product Managers to drive the definition and refinement of the program and team backlogs.
• Maintained metrics that provide visibility to stakeholders on team-level progress and quality.
• Guided and coached the team to ensure Scrum practices and principles are adhered to throughout Software Development Lifecycle (SDLC) including solution requirements, design, development, testing, validation, deployment.
• Assessed the Scrum maturity of the team and coaching the team to higher levels of maturity.
• Facilitated discussions, decision making, and conflict resolution.
• Utilized and improved usage of Jira as a tool to monitor and manage sprint success.

Confidential, San Francisco, CA

Scrum Master

Responsibilities:

• Assigned to projects within the bank’s Commercial Banking Cash Management Solutions area working on projects pertaining to Global Payment Processing infrastructure design and implementation of Commercial Checking, Balance Reporting & Cash Position (today’s transaction history), Wire Services(Domestic and FX), ACH Payments, Sweep and ZBA Services, Information Services, ACH Fraud Review, Electronic Messaging and Book Transfers.
• Coordinated all Scrum Ceremonies including Sprint Planning, Daily Standups, Sprint retrospectives, Sprint Demos, Story Grooming, and Release Planning.
• Mentored and coached teams on Agile/Scrum practices and self-organization.
• Lead multiple scrum teams in moderate to high complexity work streams.
• Oversaw scrum process and coache the teams on the use of scrum and Agile practices and methodology.
• Tracked and communicated the overall team progress providing visibility to stakeholders.
• Arranged and facilitated daily stand-up meetings, demo and decision-making processes in order to ensure quick inspection and proper use of adaptation process.
• Encouraged self-organization by facilitating the appropriate delegation of tasks and responsibilities to appropriate team members.
• Managed product release schedule including assignment of resources, planned deliverables and setting of milestones.
• Maintained the Scrum team capacity plan, Scrum board, sprint backlog, velocity charts and burn down charts.
• Fostered transparency and visibility and radiate information; ensure that the team's progress, obstacles and successes are highly visible to all stakeholders, including the team itself.
• Responsible to ensure that all team members follow SDLC processes so that code meets business requirements, company standards, and quality expectations.
• Supported and partnered with the Product Owners.
• Distributed appropriate and timely written communication with all department managers and customers throughout the life of the sprints.

Confidential, San Francisco, CA

Scrum Master / Product Owner

Responsibilities:

• Served as liaison between the product owner, development team, and management in order to ensure that all targets and requirements are met.
• Facilitated Agile ceremonies (e.g. Retrospective, Daily Scrum, Sprint Review, Sprint Planning, Refining) and ensure full team engagement.
• Worked with Product Owners to support short and long-term release planning and to keep the work backlog healthy and ready for execution.
• Partnered with Product Managers and Stakeholders to provide clear priorities that drive towards organizational goals while maximizing ROI.
• Negotiated scope changes with the Product Owner based on Sprint results.
• Guided the team on how to use Scrum and other Agile practices.
• Assessed the Scrum maturity of the team and coaching the team to higher levels of maturity at a pace that is sustainable.
• Utilized and improved usage of Jira as a tool to monitor and manage sprint success.
• Utilized and improved usage of Confluence as tool to consolidate and share knowledge.
• Identified and communicated potential risks to the completion of the Sprints and facilitate selected solutions.