SUMMARY:

• Experienced Scrum Master with extensive knowledge in Software Development Lifecycle (SDCL) within multiple domain such as Health care, Finance and consumer electronics domain.
• Passionate about Agile methodologies; Scrum, SAFe and Kanban.
• Extensive knowledge of multiple Agile framework; SAFe, Scrum, Kanban.
• Well - versed in version control tools such as SharePoint.
• Knowledge in agile transformation and Agile sustainment for both experienced and new agile teams.
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Extensive knowledge in agile principles, values and best practices. Adept at leading cross-functional teams, coaching, guiding and mentoring scrum teams in a fast-paced environment to achieve goals and objectives.

TECHNICAL SKILLS:

• Agile Values & Principles
• Project Management
• Conflict resolution
• Story Pointing/Relative Sizing
• Stakeholder Engagement
• Backlog Refinement
• Team Mentoring
• Software Development Life Cycle (SDLC)
• Waterfall Methodology
• Team Coaching
• Scrum/Kanban/Extreme Programming/Scaled Agile
• Cross-functional Teams
• Risk Management
• JIRA
• SharePoint proficient

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PROFESSIONAL EXPERIENCE:

Confidential

Senior Scrum Master

• Summarize Team Objectives into Program Objectives and publish them for visibility and transparency
• Planned the cross-dependencies of the team and ensure all risks are identified before the PI planning session
• Facilitated the PI planning for the team and ensure the team and train have a thorough pre-planning sessions
• Trained, coached and mentored 3 cross functional teams {offshore and onsite} project manager, business manager and leadership team in agile values, principles and scrum practices
• Facilitate periodic synchronization meetings, to discuss objectives, and challenges associated with those objectives driven by feedback from the scrum teams
• Escalate and track risks through proper communication and documentation
• Collaborated daily with other team members and scrum masters to solution the creation of the product we were currently focusing on
• Facilities team level demos
• Work closes with the Release Train Engineer to ensure all cross dependencies were identified and contacts made with the respective teams
• Responsible for implementing, facilitating and enabling the scrum and SAFe process at leadership and team level
• Acts a servant leader and ensure adherence to scrum practices to continually improve team’s performance, value and functionality delivery.
• Facilitating scrum ceremonies (sprint planning, daily scrum, sprint review and retrospective) at regular cadence and ensuring there’s full engagement.
• Leading and coaching product owners on how to write good user stories that meets the INVEST criteria, story estimation and breaking down EPICs if necessary.
• Supporting and working closely with the product owner with respect to backlog refinement, managing and prioritizing product backlog items.
• Assisting development team in identifying, removing and escalating impediments to the solution manager if required.
• Working closely with the solution train engineer and program manager to track team dependencies and drive execution of program increment deliverables.
• Creating and maintaining team’s work visibility using agile tools such as JIRA.
• Tracking key metrics through burndown and burn up charts, velocity, defect summary report and making sure team progress radiates to the teams, program manager and key stakeholders.
• Work closely with business manager to track and help onboard resources
• Facilitating crucial conversations with teams when conflict resolution opportunities arise and empowering the delivery teams to self-organize.

Confidential

Senior Scrum Master/ Agile Coach

• Facilitated scrum events (sprint planning, daily scrum, sprint review and retrospective) at regular cadence and ensured there’s full engagement.
• Ensured teams adhered to Scrum processes in support of product owner and development team
• Supported and worked closely with the product owner with respect to backlog refinement and managing the product backlog items.
• Assisted scrum teams in identifying and removing impediments to teams work progress.
• Ensured the outcome of retrospectives are implemented towards continuous improvement.
• Tracked key metrics through burn-down, burn-up, team velocity and made sure team progress radiated to the teams and key stakeholders.
• Guided Scrum teams in establishing normalized estimating and team velocity.
• Ensured teams have clearly defined and enforced Definition of Ready (DOR) & Definition of Done (DOD)

Confidential

Scrum Master

• Acted as a Scrum master for multiple cross functional teams both distributed and collocated
• Facilitated scrum events (sprint planning, daily scrum, sprint review and retrospective) at regular cadence and ensuring there’s full engagement.
• Ensured teams adhered to Scrum processes in support of product owner and development team
• Supported and worked closely with Product Owner with respect to refining and managing the product backlog items.
• Assisted scrum teams in identifying and removing impediments to teams work progress.
• Ensured the outcome of retrospectives are implemented towards continuous improvement.
• Facilitated organizational learning, change management and process adoption of Agile.
• Tracked key metrics through burn-down, burn-up, team velocity, defect summary reports and ensured progress radiated to the Scrum teams, Program Managers, Leadership and key stakeholders.
• Guided Scrum teams in establishing normalized estimating and team velocity.
• Ensured teams have clearly defined and enforced Definition of Ready (DOR) & Definition of Done (DOD)
• Facilitated crucial conversations with teams when conflict resolution opportunities arise and empowered the delivery teams to self-organize.
• Using Agile tools such as JIRA, SharePoint and Confluence to track team progress and delivery performance.

Confidential

Project Coordinator/ Scrum Master

• Keeping and updating reports weekly to be presented to high level management; assisting with the communication and information when challenges appear, supporting the team to achieve their goals.
• Acting as a liaison among employees and areas that are involved in the projects assisting the team to move forward
• Coordinated with the Program manager to plan releases and managed the project with cross functional team
• Managed project reviews and recommendations to improve project completion performance
• Tracked and communicated project’s progress from schedule, cost and risk perspective to the project team and project stakeholders
• Coached team to adopt Agile practices and continual improvement
• Overhauled sales process, systems and training to achieve campaign goals, hitting targets of 10% revenue increase annually.
• Developed strategies and business for the firm by building corporate relationships with customers and the industry/market leaders.
• Identified "bottlenecks" and implemented new and improved processes and policies.
• Coordinated project schedules and resources
• Liaised with clients to identify project requirements, scope and schedules
• Ensured clients’ needs were met as the project evolved.

Confidential

Data Analyst/ BI Analyst

• Created and integrated User Defined Functions and Stored Procedures for reporting purposes.
• Created visualizations to help users identify trends, insights on key metrics data stored in the database
• Analyzed financial information obtained from clients to determine strategies for meeting client’s financial objectives.
• Met with potential clients and developed a personal planning analysis based on the financial, personal and professional goals.
• Performed need analysis and assisted with client financials such as budget reconciliation and management.
• Developed and serviced an extensive network of clientele and helped them manage risk and reach their financial goals.
• Gathered, analyzed, and validated the data requirement needed by the client
• Provided reports historical analysis, forecasting and other ad hoc analysis of service tickets.
• Created data dictionary and data lineage documents to show mappings that occurred between data sources and destinations
• Investigated, corrected, and prevented data quality problems
• Monitored and maintained the quality of data in the database using SQL scripts.
• Ensured the analytical techniques used meet the clients’ criteria.
• Created stored procedures and jobs to automate tasks.
• Designed SSIS packages to load data from different sources Text files, Excel to staging and staging to Data warehouse
• Facilitated discussion, decision-making and conflict resolution
• Widely worked on to improve SQL Query performance, SQL Query analytics and highly complex joins to populate the desired result set.
• Summarized and extracted information from databases, which were used to draft meaningful report for the client