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Project Manager Resume

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SUMMARY

Project Manager/Sr. IT Analyst with extensive hands-on expertise in the development, configuration, implementation, and problem resolution of business systems for Fortune 500 companies. Strong analytical and technical skills with a proven track record of communicating effectively with both technical and business communities. Adept at offering creative solutions that align with business strategies.

SOFTWARE

Windows 7, Server 2003/2008, Vista, XP, 2000, NT, Active Directory, TCP/IP, DNS, DHCP, WINS,
VNC CrossLoop, MS Office/Project/Visio/IIS/Exchange/Communicator, Hyper-V,Windows Terminal Services/Remote Desktop, Windows SharePoint Services 3.0, VMWare, NetOp Remote Access, Lotus Notes/Sametime, Cisco IOS, Adobe Acrobat, Symantec Endpoint Protection/Intruder Alert/Enterprise Security Manager/Ghost, Peregrine Service Center, Mantis Tracking Manager, HP Insight Manager, ArcServe, SQL, Novell Netware, Sun Solaris, Red Hat Enterprise Linux, Oracle 10g DB

BUSINESS EXPERIENCE

Independent Contractor 2010 to Present
Providing technical support and advisory services to individuals, small businesses and commercial clients.

Confidential, Queens, NY 2008 - 2010
Senior Technical Consultant

  • Designed, developed, and co-wrote an internal documentation system for A/P, A/R, G/L, Payroll, Job Cost, Subcontracts, and Equipment Management using Word, Excel, Visio and Acrobat.
  • Performed QA functional testing of the above to ensure application integrity.
  • Provided one-on-one corporate IT training to the Legal staff to increase their productivity.

Independent Contractor 2005 - 2008
Senior IT Consultant

Provided business technology problem resolution and systems design/upgrades for banks, retail shops,
medical facilities, a hotel, a foreign embassy, a permanent mission to the UN, a database publisher, an ECN,
and the SOHO/SMB market.

  • Provided technical expertise to Verizon, BancTec, and Perot Systems.
  • Installed and configured market data feeds for an Electronic Communications Network.
  • Assisted in the design and configuration of a corporate data network.
  • Imaged and configured 200+ Windows XP PCs and Windows 2003 Servers using Symantec Ghost and Active Directory.
  • Installed, configured, and tested Point-of-Sale systems for multiple retail chains.

Confidential, New York, NY 1988 - 2005
Senior Business Analyst/Technical Writer (2003 - 2005)

  • Participated in root-cause analysis sessions for handling data center production problems.
  • Resolved internal customer issues with regard to the Retail Banks' applications.
  • Designed and wrote detailed data center documentation in Word, Excel and Visio.
  • Provided guidance in applications/systems design for a major Treasury systems conversion.
  • Maintained a centralized data center production documentation repository.

Senior Technical Officer (1998 - 2003)

  • Provided security support for the organization's e-Commerce infrastructure, which reduced system outages and operational risk over 10%. This utilized a combination of Symantec Intrusion Detection, Systems Policies Monitoring, and Anti-Virus software.
  • Maintained the data center hardware asset inventory database.
  • Maintained the data center backup configuration environment using ArcServe.
  • Installed, configured, and remediated server software on the corporate Internet/Intranet that conformed to JPMorganChase's IT policies, procedures and best practices.
  • Managed and mirrored two disaster recovery sites to synchronize with the main data centers.

Technical Officer/Team Leader (1997 - 1998)

  • Provided global support for the organization's anti-virus initiatives using Symantec's Anti-Virus products.
  • Acquired, tested, and prepared the anti-virus software and updates for deployment to over 75,000 servers, desktops, and notebooks.
  • Wrote detailed installation procedures/scripts and documentation for Systems Administrators and End-users, using Word, Lotus Notes, and batch files.

Systems Analyst (1988 - 1997)

  • Supported the client-server environment of over 500 branches and back-offices.
  • Provided second and third-level Help Desk assistance, security and anti-virus measures, new product evaluation, end-user training, installation/maintenance of hardware/software, and the troubleshooting of day-to-day problems.
  • Managed a team of ten programmers, which performed code cleanup and testing of 100+ programs for processing US Savings Bond redemptions, tracking, and reporting.

Certifications

MCSE, MCP+I, CNE, CompTIA Security+, MCITP: Enterprise Administrator candidate

Education

  • Masters of Business Administration, Finance
  • Bachelors of Science, Accounting

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