Project Manager, Scrum Master Resume San Jose, CA - Hire IT People

PROFESSIONAL EXPERIENCE:

Project Manager, Scrum Master

Confidential, San Jose, CA

Responsibilities:

Managed data for entire project team; implemented central storage and access increasing organization and decreasing wasted time
Partnered closely with stakeholders to implement continuous process improvements
As scrum master, oversaw daily operations for project, including KPIs
Worked closely with cross - functional teams to solve problems in dynamic environment
Provided direction on new processes and technologies in support of user community

Project Manager

Confidential, Sunnyvale, CA

Responsibilities:

Provided leadership and coaching to team members as well as external resources, by outlining process alignment for the organization
Implemented automated tips, decreasing trouble tickets by 50%
Owned, authored, published FAQ and troubleshooting library
Developed metrics dashboard for tracking and tasking ~79 support requests per month

Project Manager, Process Improvement

Confidential, San Jose, CA

Responsibilities:

Partnered closely with stakeholders to implement continuous process improvements
Established measurements and targets to improve process effectiveness and efficiency
Analyzed workflows to understand needs & determine objectives
Authored bi-quarterly newsletter highlighting latest productivity hacks
As consultant & SME, advised entire org on processes and productivity optimization
Developed and implemented project communication cadence, resulting in improved interaction across stakeholders

Project Coordinator, Business Processes Analysis

Confidential, Mountain View, CA

Responsibilities:

Leveraged feedback to understand business needs and identify new opportunities to define and refine workflows
Collaborated with stakeholders to understand reporting needs and execute
Developed and maintained project plans for small to medium size projects
Managed development workflows simultaneously for multiple departments resulting in increased availability of training opportunities
Defined and prioritized key initiatives for learning and development program across 3 different business units

Program Manager, Learning and Development

Confidential, Union City, CA

Responsibilities:

Designed, customized, developed new training programs for 200+ personnel and revised over 50 existing training programs
Lead effort to convert paper training to computerized resulting in 300% reduction in time required and physical resources saved
Lead collaboration with fellow training managers syncing efforts for 6 geographic areas
Developed and implemented central tracking system for training and certifications