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Project Manager, Scrum Master Resume

San Jose, CA

PROFESSIONAL EXPERIENCE:

Project Manager, Scrum Master

Confidential, San Jose, CA

Responsibilities:

  • Managed data for entire project team; implemented central storage and access increasing organization and decreasing wasted time
  • Partnered closely with stakeholders to implement continuous process improvements
  • As scrum master, oversaw daily operations for project, including KPIs
  • Worked closely with cross - functional teams to solve problems in dynamic environment
  • Provided direction on new processes and technologies in support of user community

Project Manager

Confidential, Sunnyvale, CA

Responsibilities:

  • Provided leadership and coaching to team members as well as external resources, by outlining process alignment for the organization
  • Implemented automated tips, decreasing trouble tickets by 50%
  • Owned, authored, published FAQ and troubleshooting library
  • Developed metrics dashboard for tracking and tasking ~79 support requests per month

Project Manager, Process Improvement

Confidential, San Jose, CA

Responsibilities:

  • Partnered closely with stakeholders to implement continuous process improvements
  • Established measurements and targets to improve process effectiveness and efficiency
  • Analyzed workflows to understand needs & determine objectives
  • Authored bi-quarterly newsletter highlighting latest productivity hacks
  • As consultant & SME, advised entire org on processes and productivity optimization
  • Developed and implemented project communication cadence, resulting in improved interaction across stakeholders

Project Coordinator, Business Processes Analysis

Confidential, Mountain View, CA

Responsibilities:

  • Leveraged feedback to understand business needs and identify new opportunities to define and refine workflows
  • Collaborated with stakeholders to understand reporting needs and execute
  • Developed and maintained project plans for small to medium size projects
  • Managed development workflows simultaneously for multiple departments resulting in increased availability of training opportunities
  • Defined and prioritized key initiatives for learning and development program across 3 different business units

Program Manager, Learning and Development

Confidential, Union City, CA

Responsibilities:

  • Designed, customized, developed new training programs for 200+ personnel and revised over 50 existing training programs
  • Lead effort to convert paper training to computerized resulting in 300% reduction in time required and physical resources saved
  • Lead collaboration with fellow training managers syncing efforts for 6 geographic areas
  • Developed and implemented central tracking system for training and certifications

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