PROFESSIONAL EXPERIENCE:
Project Manager, Scrum Master
Confidential, San Jose, CA
Responsibilities:
- Managed data for entire project team; implemented central storage and access increasing organization and decreasing wasted time
- Partnered closely with stakeholders to implement continuous process improvements
- As scrum master, oversaw daily operations for project, including KPIs
- Worked closely with cross - functional teams to solve problems in dynamic environment
- Provided direction on new processes and technologies in support of user community
Project Manager
Confidential, Sunnyvale, CA
Responsibilities:
- Provided leadership and coaching to team members as well as external resources, by outlining process alignment for the organization
- Implemented automated tips, decreasing trouble tickets by 50%
- Owned, authored, published FAQ and troubleshooting library
- Developed metrics dashboard for tracking and tasking ~79 support requests per month
Project Manager, Process Improvement
Confidential, San Jose, CA
Responsibilities:
- Partnered closely with stakeholders to implement continuous process improvements
- Established measurements and targets to improve process effectiveness and efficiency
- Analyzed workflows to understand needs & determine objectives
- Authored bi-quarterly newsletter highlighting latest productivity hacks
- As consultant & SME, advised entire org on processes and productivity optimization
- Developed and implemented project communication cadence, resulting in improved interaction across stakeholders
Project Coordinator, Business Processes Analysis
Confidential, Mountain View, CA
Responsibilities:
- Leveraged feedback to understand business needs and identify new opportunities to define and refine workflows
- Collaborated with stakeholders to understand reporting needs and execute
- Developed and maintained project plans for small to medium size projects
- Managed development workflows simultaneously for multiple departments resulting in increased availability of training opportunities
- Defined and prioritized key initiatives for learning and development program across 3 different business units
Program Manager, Learning and Development
Confidential, Union City, CA
Responsibilities:
- Designed, customized, developed new training programs for 200+ personnel and revised over 50 existing training programs
- Lead effort to convert paper training to computerized resulting in 300% reduction in time required and physical resources saved
- Lead collaboration with fellow training managers syncing efforts for 6 geographic areas
- Developed and implemented central tracking system for training and certifications
